Hale Pet Door Avis 

I just installed a large tall thru the wall Hale pet door for a client recently! Overall the quality of the double flapped door is pretty good, for info I have installed quite a few of other manufacturers pet doors, some thru door and most thru walls, even electronic ones that worked with a chip! This one however I had issues with, and I’ll explain for the average DIY person.
1. First you need a good pair of metal shears to cut the walk thru tunnel to size, it is really good metal they use.
2. I feel they have the tunnel design backwards, the metal tunnel is factory attached to the inside panel with the security door, you push it into your new opening and trace on the outside of the house wall on the metal to what needs to be cut off! The exterior flap panel is then designed to be screwed thru its frame and into the tunnel metal that you cut to size using their supplied drill and screws! This particular door claims it fits all house type walls, the opening you cut are enough of a tolerance to put the tunnel thru to secure it to the exterior flap door, the problem is how are you supposed to screw it together if on the outside your opening is stucco, brick, block, the screws do not work as they are longer on both sides and bottom that they hit these hard surfaces! I had to resort to going to the hardware store and buying short steel rivets which worked well with the tolerance up against a thick stucco wall! My suggestion to HALE would be to reverse the tunnel, attach it to the outer door so that it can be traced to the inner wall which might be drywall or even lath and plaster but at least a medium that their screws could screw into as well!
3. They include a nice indoor/outdoor carpet that they want you to use construction adhesive to secure it to the sides and bottom inside the tunnel between the flaps! My problem with that is a couple things,
A. Construction adhesive stinks, and between the flaps may make your pet not wanting to use it for awhile if at all!
B. If and when the carpet becomes wet or soiled to the point of gross, you now have to scrape or, the glued down carpet to remove it so you can put something else there! Our option instead was to use indoor/outdoor double sided carpet tape, no odor and can be peeled up when time to replace the carpet with a new one!
So my experience in stalling this pet door and my suggestions to improve on it!

This door went into my wall after some customizing. Its been there for about 6 years and now it was time to replace the flap. Its an outstanding door. However the vinyl flaps have a very very strong offensive chemical odor. It burns the eyes and throat its so strong. Same thing when the door was first installed. I have many concerns and so should you! I have emailed my concerns to Hale, but haven't heard back. When it was installed years ago, I contacted the distributer and they brushed me off.

I was very pleased with my product. After a couple other products that I had used, this one was perfect. The security cover was the buying point for me. Having a sense of security felt great! Other doors I had tried had no cover?? Then the flexible vinyl was the other selling point. The pet doors with solid plastic flaps have the chance to hurt my dog if he get scared and tries to pull back into the house. Happened to a friend of mine dog. This is a strong, powerful, unbreakable pet door made of solid metal instead of plastic. Highly recommended!!

Although I was happy with the frame and how it fit, I’m generally unhappy with the vinyl… The vinyl seems to haze up pretty quickly. I reached out to the company and they told me to use a special cleaner and it hasn’t worked.. too bad you can’t upload a photo on this site. Hazy pet door, but clear French door glass is not a good look.

I am giving the quality of the door and customer service 5 stars. I purchased my door for installation on my screened in porch. For this installation the pet door needs to be customized by removing the outside edge on two sides. I had to purchase an additional 72 inch stabilizing bar. Then everything went down hill from here but this isn't the fault of the Hale door except that I don't think they should recommend this door for any screen larger than the screen door on a sliding glass door which can be removed to install the door. I found the installation instructions to be somewhat difficult to follow. I couldn't find an authorized dealer any closer to my home than 2.5 hours away. Finally hired a general contractor who screwed up the installation and ended up cutting the 72" stabilizing bar too short. The door is installed but not very well. If I return the door I will only get 50% of the cost back, which I was informed of before I purchased the door. Add shipping to that and It's not worth the time to return it. I plan to have a frame installed in the Screen and install the door in frame which I should have done this in the first place again my bad but I think this should be mention as an alternative to the stabilizing bar. That said when I replace the door it will be with a Hale door with a universal fit.

Hale went above and beyond to clean up the mess created by Pet Pro Supply, the online store where I placed an order for a ramp. I eventually found out Hale Pet Door had never received any of my questions or my request to make a change on my order. They were gracious and sincerely concerned about the issues with my order. I highly recommend Hale Pet Door; however, in the future I will only place an order directly with them.

I recently purchased my fourth pet door from Hale.

I purchased my first door in-glass door for my dog back in 2006, and have always found their products are of excellent quality, and they last.

My recent purchase was significantly delayed due to the incompetence of the postal (logistics) company - no fault of Hale Pet Doors. Sue, from Hale, was very helpful in following up with the logistics company, and helping to resolve the issue. In the issue she arranged for a second door to be made, and shipped to me free of charge.

Thank you again Sue.

I will continue to be a loyal Hale Pet Door customer for all my doors.

When I purchased my Hale pet door my impression was that this door is expensive. It looked good upon delivery but time usually tells the tale.Now after five years of heavy use my door is still doing an excellent job. I have a large pit bull so I purchased a large double sided door. He's loved it since the first exit. I washed the plastic a couple times over the years but thats all It's needed. So yeah it was costly but after five years of trouble free service it wasn't expensive at all. I have many more years of use to come. If and when I use this one up I will definitely purchase another. Thanks for an honest company.

Cut a huge hole in my door????? Sounds like a very difficult chore. NOPE, it really was pretty easy, and took very little time. This is a well made, well-designed door. I got the training flap, and followed the directions to teach my tiny, skittish dog to go thru. It took about 10 minutes (we took a break). I could not be happier with it.

I was Very impressed with Dan Wark Interiors. Dan came to my home about a week ago to measure where we could put the doggy door in our home to have it enter into our screened in patio. Since I can't put one in the sliding glass doors as they are hurricane impact, we found a place in our dining room.. We ordered it and Dan came in yesterday to install it. It was a big job as we had custom painted walls and marble base. He was able to cut though about 10 inches of solid concrete wall, then installed the hale pet door. He had to re stucco the wall around the door. He did such a beautiful job, and cleaned up immaculately. I would highly recommend Dan. He is very hard working and such a pleasure to deal with.

Installed Hale Omni Panel Pet Door in a sliding glass door frame. They were very helpful on the phone; printed/web documentation had unclear text with near-useless photos/diagrams. I suspect we'll need lots of low-expansion aerosol foam to get an acceptable thermal seal around the insert.I Expected better from Hale.
But, our Dobie charged right through the double flap dog door and is a happy camper. We're satisfied.

After about 8-9 years, my outside door flap started to crack, so I bought the replacement flap kit. I am not at all handy, but it was very easy to do. My original door was totally great, easy for my dog to use, and very weather proof. the replacement looks every bit as good. You can also securely close the inside door at night or when you are out of town, with a heavy duty plastic insert that locks into place. Hale is a really good company, and they make a really good product.

We've had two different pet doors in other houses before. We built a new house and put in a Hale door. What a difference! The dogs took right to I, but the 40+ mph windstorm we had didn't budge it.
It's by far better than any pet door we have ever had. Love It!

I have a very active 3 year old 80 pound Jindo. After researching various screen pet doors on Amazon, one reviewer mentioned that Hale was the best. That led me to the Hale website and although the Hale doors were more expensive, they looked a lot sturdier to me than what was offered on Amazon. I decided to buy and install it myself, which was very straight forward with the supplied instructions. Well, after 6 months, the Hale door is worth every penny. It's not only sturdy, but looks great. Our Jindo loves the freedom of coming and going at will. It only took a a day or two for him to get confident going through the swing door. The magnetic sides really keep the bugs out of the house - its so much better than opening and shutting the door all the time. I strongly recommend this product. Also, if your dog is a rescue pet, like our Jindo, they will give you a 10% discount and donate to the rescue of your choice. That's legit. It was a pleasure purchasing form Hale and will do so again if I ever need to replace my screen pet door (which I may never need to!)

I have had this door for 13 years, with 4 large dogs and it has held up great. The double flaps really keep the heat and cold out. Just this year the flaps finally started tear. I ordered the replacement kit and now it is as good as new.

The in-wall dog door is high quality, certainly better than the lower cost one I had to replace A little more investment upfront is worth being able to order replacement parts in the future. The instructions were very detailed making installation relatively easy.

I needed an abnormally tall yet slim dog door for my screen to accommodation my greyhounds. I looked the product up online, made one call and within a week or so had the perfect door for my dogs. the door fits well in the screen, looks great and I couldn't be happier with the overall experience.

No drafts hot or cold.

We purchased a door to go between our yard and our neighbors, as they have a Mastiff we have a Great Dane the live to play together.
I've had dog doors in the past that I got from the big box stores, and the quality difference is night and day.

The door looks and functions great. I will only buy hale pet doors from here on out.

We have a couple a Hale pet doors and they are great. Well-made, and ordering from them is easy. We even had to return one once (ended up not needing it) and that was a simple, painless process.