Hale Pet Door Avis 

I bought my first Hale wall mount door about 12 years ago. It has been used many times a day ever since. No problems. I now have a larger dog and am replacing my Sheltie-size door with border collie size door. I didn't even bother looking at anything else besides another Hale door. They are well designed, built with high quality materials, they work like they're supposed to, and they last virtually forever.

The delivery was fast, the products were of good quality, along with an easy to follow instruction manual. Would not hesitate to recommend to others.

Easy instructions and quick shipping and delivery.

The door is very sturdy and the magnets keep the flaps very secure when they shut. The security door just slides in if you need to keep the door closed. This is the best dog door i have owned and have no regrets.

very prompt service both with shipping and customer service.

I have never had a pet door before so I did a lot of research prior to purchasing the Hale Pet Door. This was going in my home so it needed to be a quality product. My husband did the install and the instructions were so precise he had no problem with the project. The materials used in the door"s construction are very substantial. I have four dogs who have never used a pet door before and within a week they were pros. I would recommend this pet door above all others. I was also impressed that the company offers a 10% discount if you have adopted a shelter pet and then they in turn donate to the shelter. That was an added incentive.

Absolutely best quality out there.

The door arrived in great condition and had easy to follow installation instructions. The dual flaps and magnets seal up the opening every time. Time will tell if it lasts but it is by far the best door I have purchased, this is my 3rd one, first one from Hale. My only complaint is that I wish the inside shutter was made of steel or something more sturdy. The hard plastic is tough but I think it could be kicked in without too much effort. The clicking sounds of the magnets when it closes spooked my biggest dog who is afraid of most loud noises so she needed a little training in order to use the door. Perhaps something to think about if you have a similar issue with your pet before you buy. She got over it pretty quickly, however.

This is our 5th Hale Pet Door. We have 3 Australian Shepherds. We bought a size larger than recommended to give them a bit more width in going through the outer and inner doors. Nicely constructed, insulated and nicely finished off with commercial grade carpeting, easy to install, easy to use security door. Highly recommend these doors....they are the best on the market and you won't be disappointed in your investment.

I love your products and just recently installed new interior and exterior flaps. But I have to say I couldn't have installed the replacement flaps without the help of UTube. The Hale installation book was way too confusing for me (75 yr. old female). The original flaps lasted five years and three dogs and I appreciate your quality very much.

This was my third pet door purchase from Hale. Every time I move, Hales gets another order. I have had one wall mounted pet door and 2 in the door. I have always been pleased with the product and excellent customer service. The customizations are awesome. Thank Hale!

We spent about $500.00 on a large pet door into the garage. We are now getting ready to install our third set of door flaps since we installed them in 2011. Warranty covered the second set. The third set that we ordered in the last week or two were fairly expensive for plastic flaps. The magnets fall off as well. If I had it to do over, I would have looked harder at different brands. I paid the extra money thinking that it would last a long time. We have had no problem with the frame or any other parts of the door. Warranty service on the first set was no hassle. On the second set, they gave me a discount. Service has been good.

I've had Hale Pet Doors for 15+ years. They are quality and generally last. Installation is pretty simple with basic construction skills (through the wall). My only reservations is that over time (several years) my silicone door flaps shrank from the sun, and leaked at the edges. I bought a replacement flap kit ($188 JUST for the replacement kit) and the mounting screws were not long enough. I fixed it with a trip to Home Depot, but for that price you'd think everything would fit, right?! ....It is in, and seems to be working with the new $1 screw kit.

I have great danes, so finding a good quality pet door that is large enough for my dogs is not easy. I was very excited to find Hale Pet Door and my first order experience was exceptional. I needed it sent overnight so that my contractor could install it and not only were they able to accommodate that, they followed up to ensure it arrived on time. The installation went seamlessly and now I have the biggest dog door I have ever seen for my screened porch. My dogs love it! And the quality is exceptional. I will certainly recommend them to others and buy from them again.

Purchasing from Hale was great. The dog door arrived so quickly, and the cost was lower than what it was going to cost us from a different website. Plus, the Hale website showed us how to measure and determine what size door we needed, and that kept us from buying the wrong size -- the size I was originally going to buy.

The door is very well built and the installation instructions were very good, too. Plus, we live in a very windy place, and so far -- with wind gusts up to about 20 mph so far -- the two flaps of the door stay closed. Our winds get up to 30 mph or more, and so I hope these doors hold up in it. We'll have to wait and see, but I think they will. The magnets on the flaps hold very securely.

Not wanting to spend this much on a door, we originally purchased the best one we could find at a local store, but winds of 15 mph would blow those flaps open. We returned that one to the store and installed the Hale Tall Large one, and we're glad we did.

Great door! My dog now has two Hale doors, which frees me up on both floors of my house. One off the kitchen and one off the balcony of my 2nd floor office. Very easy to install, attractive and easy for my dog to use.

It's a good product.. My fur baby took him about 3 to 5 days in learning how to use it..Now he can go in and out with the pet door with ease.

It's scary to think about punching a hole through your wall and masonry. The directions were great and the install went smoothly. Dog loves the door!

The only reason I didn't give it five stars was because of the fuzzy black flap trim. It bunches together and doesn't appear to be that good of quality.

Otherwise great door.

I am so impressed with the help ordering over the phone, how fast the Giant wall dog door arrived and the superior quality!
Thank you,
Leslie

I bought the small-medium-tall wall unit - Clear instructions, solid materials and excellent construction make this a great door, I installed it myself in about 4.5 hrs. The only problem a home installer might have is cutting the tunnel as it is a nice heavy gauge sheet metal (fortunately I have a full set of tin snips). The flaps are really well made with three magnets on each one so it provide a great seal.

If your dog is timid about going into or under things I would recommend getting the training flap. I made one and it is helping but the Hale one looks like it would be much better.