Hamilton & Inches Avis 62

H & I are an absolutely first class establishment. From the second the door is unlocked and you enter, you are welcomed beyond expectation and gifted an unforgettable experience. Ruth was my representative and throughout the whole experience relative to my timepiece, she was professional, respectful and made me feel valued. I await the arrival of my second timepiece and future experience with H & I and Ruth with excited delirium!!!!

I have now had many of the services available at H&I including Rolex servicing, valuations, purchasing, and selling to the preowned department and can honestly say every visit has been excellent. The team are always professional, friendly, and make the whole process feel easy and reassuring.

A special thank you to Ruth Clelland, who went above and beyond during my last visit. She made sure everything went smoothly and genuinely enjoyable. Ruth’s care and attention really stands out and I look forward to continuing my relationship with the shop.

Highly recommended!

Hamilton & Inches in Edinburgh has been a constant for me for decades. Their professionalism, quality of service and knowledge are the reasons why I always prefer them. From Rolex services to beautiful jewellery they are my go to. Could not recommend highly enough.

Really knowledgeable, professional service from start to finish. Carrick made us feel at ease & really cares about the timepieces! Was lovely to hear! Sensitive to our position!

Having shopped at Hamilton & Inches for all my Jewellery, I have always received excellent service and would like to thank Carrick for his support and kindness with purchasing my late husband’s Rolex watch.

I was a little nervous about getting my Daytona serviced however I shouldn’t have been. Was back within 4 weeks looking brand new. Including a travel pouch was a nice touch as well as having a coffee and some shortbread. All in a thoroughly great experience

During my regular visits to Edinburgh, I had been considering purchasing a Rolex while passing by your store. On this occasion, your sales representative, Lesley, responded to all of my requests and questions with exceptional professionalism and sincerity.

She not only assisted me in selecting the right watch, but also kindly shared valuable recommendations for elegant and upscale places to visit in the city. Despite the many detailed questions I asked, she remained patient, attentive, and genuinely courteous throughout the entire process, ultimately helping me find the perfect watch.

I would like to express my sincere appreciation for the outstanding level of service, attention, and care provided. I am truly delighted with both my purchase and the overall experience.

Buying an engagement ring can be a little daunting, but I was lucky enough to have Lesley on hand to guide me through the process. She was incredibly attentive, took the time to answer all my questions, and made thoughtful suggestions based on our conversations—rather than simply showing endless options.

At no point did I feel any pressure or experience pushy sales tactics—just honest, helpful advice throughout.

After purchasing the ring, we needed it resized. We were initially told that a single-size adjustment could be done within a few days. However, after Samantha measured my fiancée’s finger, it turned out the ring needed to be resized by three full sizes. H&I explained this could take a little longer, but they still went above and beyond to ensure it was ready in time for an important family event.

When we collected the ring, we were even welcomed with a glass of bubbly, which was a lovely touch.

We’ll definitely be back when it’s time to choose our wedding rings!

Thank you Hamilton and Inches for pulling off mission impossible . My wife loves the eternity ring. It is beautiful.

I had a really nice experience at Hamilton & Inches with Jonathan. He took the time to genuinely listen and understand the story behind the gift I’m hoping to get for my husband, which I really appreciated.

He’s very knowledgeable about watches and gave me a personable tour of what Hamilton & Inches offers. When he found out we’d just moved to Edinburgh, he was also incredibly kind in sharing personal tips on settling in, along with some of his favourite restaurant recommendations. Very warmth and kind Scottish as always. 😊

I’m really looking forward to hearing good news one day and being able to surprise my husband with something meaningful to mark this special milestone during our time here. Thank you Jonathan for such a warm experience.

Fantastic customer service from Ruth, who was extremely knowledgeable and friendly.

We've been purchasing beautiful items from Hamilton&Inches, Edinburgh, for some years now, a kind of family tradition.
Jonathan always served and helped us over the years extremely kind, polite and professionally.
This year, he even worked miracles - and so did the workshop staff - because one of the needed parts was actually not available singularly anymore. Somehow, they'd found it anyway and in the end, were able to create another gorgious item. Thanks to them all! We highly recommend this exceptional jeweller.

Really knowledgeable, professional service from start to finish. Will use again

My wife and I visited Hamilton and Inches late afternoon one Saturday without an appointment where I met Ruth whom I initially found to be extremely polite and friendly given the store was near closing.

Ruth took us through to the rear of the store and offered my wife and I a beverage. It was at this juncture Ruth’s professionalism and knowledge surrounding the Rolex brand was clearly evident. She listened intently and showed great understanding and
subsequently showed us suitable timepieces for my collection. Ruth went far and beyond any service I would expect as we were passed the stores closing time and it was of no concern to Ruth whatsoever.

I had a remarkable experience at Hamilton and Inches, Edinburgh, thanks to the exceptional service provided by Ruth and I hope other employees are of the same ilk.

I was very impressed with the service I received at Hamilton & Inches. Booking an appointment was quick and easy and I walked in with an idea of what I wanted and a handful of questions.

Ruth, who assisted me, demonstrated exceptional patience, clear expertise, and a true passion for the timepieces on display.

The welcoming hospitality (bubbles/coffee/tea of your choice), calm and relaxed environment, attention to detail and professionalism ensured a seamless and reassuring experience.

I wouldn’t hesitate to recommend Hamilton & Inches to anyone seeking friendly, outstanding service.

The staff are very knowledgeable about the beautiful items for sale. Jonathan, Carrick and Giacomo were all very helpful and accommodating, answering our many questions and enquiries. The boutique is beautiful and the company is very welcoming to those that just wish to browse. A visit is highly recommended.

My partner and I had attended to discuss fixing a clasp on a necklace which is incredibly important to her.

From the beginning of our visit, the experience felt very relaxing, yet with a subtle undertone of professionalism.

Although we did not have an appointment, our consultant Giacomo, went far and beyond what one would expect for a random visit.

We not only got great advice at a reasonable price, solving our issue - we also got an outstanding personal touch - discussing common interests, timepieces I had been interested in purchasing for some time, and an absolute masterclass overview of the Rolex market.

My partner (whose father is a collector and so has been dragged into boutiques from a young age, all over the world - Swiss, French, you name it), said that she had never felt as positive leaving a showroom before.

A genuine world class showroom, staff and experience - incredibly proud to have this on my doorstep in Edinburgh!

An extremely pleasant and memorable purchase, thanks to Giacomo. Kept me updated from start to finish. What an exceptional boutique setting where modern meets vintage. Definitely would recommend a visit and explore the range of luxury goods on display. No pressure sales just friendly advice and assistance. Thank you and hope to visit soon for my next luxury purchase 😊

Exceptional Edinburgh Jeweller. I met Jonathan for the first time today by prior appointment where I was making a note of significant interest in what will be my first Rolex timepiece. A very knowledgeable gent with a warm charm backed by welcoming colleagues. Fingers crossed I am lucky enough to take ownership of a watch in time for my 40th birthday.