Having not sold a house for nearly 29 years, we were both very nervous about the whole process of selling our house. Bonnie arrived and put us at ease 100%. She was friendly, informative, knowledgea... Voir plus
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Lisez les avis des autres
Your representative could not have been more positive about your agency. We feel that when we have decluttered, and ready to proceed, we will be happy for Hannells to try to sell our home. We hope g... Voir plus
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It was not an easy sale with some challenges along the way. You all were so helpful and positive. We will definitely use Hannells again if we move. Many thanks to Sally two Sarah's Laura and the man w... Voir plus
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Hannells have been very helpful at all times. I had interactions with many of Hannells agents all very professional. Some of the names stick out are Lorna, Jess, Alex from their Chaddesden branch. Alw... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Coordonnées de contact
Royaume-Uni
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4,8
Excellent
562 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Oliver arrived on time
Oliver arrived on time. He was knowledgeable. I felt confident that Hannells would do a good job.
17 avril 2026
Initial feedback
In the limited experience I’ve had with Hannells I have been very impressed with the service.
Michelle and Sam have both been excellent.
22 avril 2026
Selling a house - you should use these guys :)
Simple from the moment the property went on the market - let them sort the viewing - regular updates - what more could you want?
21 avril 2026
Réponse : Hannells
Hi Brian!
Thank you for your brilliant review of your moving experience with Lorna and the Chaddesden team.
We're pleased to see that you found the process to be simple and that the team have taken care of everything with viewings and regular updates. We agree - what more could you want! The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The agent was very friendly and…
The agent was very friendly and understanding in a difficult situation, we will be in touch again when we’re in a better position to sell our property
21 avril 2026
Réponse : Hannells
Hi Dave!
Thank you for your review of your valuation experience with Sam and the Mickleover team.
We're pleased to see that you found him to be very friendly and understanding in a difficult situation. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we look forward to being of further service to you when the time is right. If there's anything more we can do to help in the meantime, please feel free to get in touch.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Friendly and informative
Friendly and informative. Carried out the whole valuation in a timely and professional way.
19 avril 2026
Réponse : Hannells
Hi Stephen!
Thank you for your review of your valuation experience with Bonnie and the Allestree team.
We're pleased to see that you found Bonnie to be friendly, informative and professional. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Réponse : Hannells
Hi Kaden!
Thank you for your review of your moving experience so far with Claire and the Chaddesden team.
We're pleased to see that agreeing the purchase of your first home with them has been a great experience and the team will be delighted to see your comments.
On behalf of everyone here, thanks again for your positive feedback and we hope you're looking forward to starting and exciting new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Rebecca was excellent
Rebecca from Hannells at Chellaston was efficient, friendly and very knowledgeable about the house prices in the area which helped decide a sales price. Would recommend and use Hannells in Chellaston again 5 * service.
19 avril 2026
Réponse : Hannells
Hi Nicola!
Thank you for your review of your valuation experience with Rebecca and the Chellaston team.
We're pleased to see that you found her to be efficient, friendly and knowledgeable. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
It was not an easy sale with some…
It was not an easy sale with some challenges along the way. You all were so helpful and positive. We will definitely use Hannells again if we move. Many thanks to Sally two Sarah's Laura and the man who photographed our house at the beginning.
17 avril 2026
Réponse : Hannells
Hi Leanda!
Thank you for your review of your moving experience with Sally, Sarah, Laura and the Mickleover team.
We're pleased to see that you found the team to be helpful, positive and that you would be happy to use Hannells again if you move. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Réponse : Hannells
Hi Amarjit!
Thank you for your review of your moving experience with Emma and the Chellaston team.
They pride themselves on delivering a top service and will be delighted to see that you have found them helpful in assisting with the purchase of your property.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting an exciting new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Réponse : Hannells
Hi Kevin!
Thank you for your review of your valuation experience with Jo and the Chaddesden team.
We're pleased to see that you found Jo to be very professional and easy to talk to. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Rebecca was professional and super
17 avril 2026
Réponse : Hannells
Hi Michael!
Thank you for your review of your valuation experience with Rebecca and the Chellaston team.
We're pleased to see that you found Rebecca to be professional and, overall, super. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Helping selling our home a nice experience...
Having not sold a house for nearly 29 years, we were both very nervous about the whole process of selling our house.
Bonnie arrived and put us at ease 100%.
She was friendly, informative, knowledgeable and caring towards our feelings. Thank you Bonnie x
16 avril 2026
Réponse : Hannells
Hi DP!
Thank you for your brilliant review of your valuation experience with Bonnie and the Allestree team.
We're pleased to see that after not having sold a property for so many years that Bonnie put you at ease and you found her to be friendly, informative and knowledgeable. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director~
Hannells - A Moving Experience...
Lovely and efficient team 🥰
Absolutely lovely team, got booked in quickly for valuation and photos, happy to answer any questions I have 🥰
10 avril 2026
Réponse : Hannells
Hi Sophie!
Thank you for your review of your moving experience with Lorna and the Chaddesden team.
We're pleased to see that you have found them to be efficient, always answer any questions and just overall lovely. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you a smooth and steady journey towards completion and hope you're looking forward to starting a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
No regard for people! AVOID
Completely shameless agents using shady and unfair tactics to get business and will then throw you aside when it doesn’t serve them. They are not to be trusted, they make false statements with no regard for your time and money. I wasted a ton of money based on relying on their word, which turned out to be a blatant lie to my face. Complete time wasters, do not trust them with your business. I will be avoiding them like the plague!!
16 avril 2026
Avis spontané
Réponse : Hannells
Hi Zakiya,
Thank you for your review.
We’re sorry to read your comments, however we feel it’s important to clarify the situation.
At the point of your initial enquiry, you were advised that our referencing provider requires a minimum of two years’ self-employed history. You confirmed at that time that you did not meet this criteria, but still wished to proceed with a viewing and subsequent application.
Once you applied, knowing that your references would not pass, the Landlord decided to decline your application.
At no point were any false statements made, and the outcome was consistent with the information provided to you in advance.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Réponse : Hannells
Hi Nikola!
Thank you for your review of your valuation experience with Olivia and the Lettings team.
They pride themselves on delivering a top service and will be delighted to see that you have found them to be prompt and efficient.
On behalf of everyone here, thank you for trusting Hannells to find a great tenant for your property and we look forward to getting it let!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Great service with regular update
13 avril 2026
Réponse : Hannells
Hi Martin!
Thank you for your review of your moving experience with Lorna and the Chaddesden team.
We're pleased to see that they have provided a great service and provided regular updates. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you a smooth and steady journey towards completion and hope you're looking forward to starting a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Good communication and followed things…
Good communication and followed things up with solicitors and other involved estate agents.
15 avril 2026
Réponse : Hannells
Hi Jayne!
Thank you for your review of your moving experience with Aaron and the Chellaston team.
We're pleased to see that you received good communication and that they were proactive in chasing things up with other parties involved in the chain. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience..
Réponse : Hannells
Hi Mrs Watkins!
Thank you for your review of your moving experience so far with Aaron and the Chellaston team.
We're pleased to see that you have found them to be great and it's been a brilliant experience. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for the positive feedback. We wish you a smooth and steady journey towards completion and hope you're looking forward to starting a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience..
Réponse : Hannells
Hi Amit!
Thank you for your review of your valuation experience with Oliver and the Littleover team.
We're pleased to see that you felt it was an awesome experience from start to finish. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property. The team are looking forward to finding a buyer and getting you sold!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience..
Very pleasant and efficient.
14 avril 2026
Réponse : Hannells
Hi Wayne!
Thank you for your review of your moving experience with Kim and the Allestree team.
We're pleased to see that you've found them to be both pleasant and efficient in helping you to secure your new home. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you a smooth and steady journey towards completion and hope you're looking forward to starting a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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