Happy Beaks Avis 

Have ordered no grow/ no mess birdseed and sunflower hearts previously. Arrived no problem. Very good quality products. The birds love them and we didn't get growth in our pebbles underneath. We recently ordered again 25.5 kilos of each. Again arrived quickly with free gift of mealworms. Happy to rate as 4. Didn't rate as 5 yet as not needed to test their after sales service. Will continue to use Happy Beaks based on my experience.

I've been using happy beaks for a while now, spent quite a lot of money with them. However, I won't be using them again.
I took advantage of a discounted feeder they offered with a qualifying spend. Delivery was to be beginning of May, Finally received the feeder near the end of June. It arrived with a part missing and so is useless. I emailed them and included photos to identify the missing part, 3 days later I got a response. Rather than dealing with my issue the reply just said they didn't receive the photos I attached and that I should send them again. The photos were just an aid I'd explained the issue so they could have dealt with my query at that point. So I resent the photos, 5 days have passed and still no further reply.
I've looked on their website and seen the feeder for the same price I paid for it, so the 'discount' I was offered wasn't really a discount at all. I now have a feeder I can't use, I appear to have lost my money, I've waited well over 2 months. I should have just used Amazon where I seen a similar feeder for less with next day delivery.
That's what I will now do, and what I'll do in the future instead of using Happy Beaks.

have purchase from them a few times, quality bird food. I'd ordered sunflower hearts, and despite it 12.5kg bag being labelled correctly, it contained mixed seed. I've emailed twice and no response - zero customer service, will not be using them again !!

I placed an order for next day delivery 10 days ago and it has still not arrived. I have emailed the company twice with no response. I called their helpline and the advisor was most unhelpful and quite rude. AVOID.

Bought bird food from here a few times before and never had any problem. Orders were quickly received. Not this time though...

Ordered on Tuesday well before the 2.p.m cutoff time for "next day delivery" and got an automated order confirmation email. Fine so far.

2 days later still no bird food nor dispatch notification email so emailed them to enquire. Got a reply with no apology nor explanation whatsoever and very brief, almost robotic, didn't even address me by name. Said it's being sent out and gave a Yodel tracking number.

I don't expect this kind of treatment buying online these days. Don't they understand we'll hit back on bad service with bad reviews and they'll lose their business? Seems not.

Will now take my loyal custom elsewhere because this company is now losing the plot. Plenty of other choices out there. Once bitten...

They are not customer focus, will take you money, not deliver and then take 3-5 working days to give you a refund.

Every time we order something it is either extremely slow delivery (weeks) or part of the order doesn't turn up. Don't get fooled by the free gift if you order larger quantities of bird food as they simply do not send them. When e-mailed to find out where bag of mealworms were which we were promised for putting a large order in they simply replied that it's tough and we were not getting them or a refund as they were a free gift. I would not have ordered so much if I was not getting the mealworms as well. They are dishonest and corrupt and I will never use them again. We have used them three times and we have not had one order fulfilled correctly. They don't deserve to be in business.

Ordered a few items including mealworm and seasonal bird seed. Received an email saying mealworm was delayed but nothing about my other items. 12 later still no mealworm. Sent email and then told mealworm was delayed until end of month. So further delay and 'no' communication. Then to add to the poor service the 'seed' is awful. The birds don't like it, it gets thrown everywhere and now I am spending my time weeding as this rubbish germinates. Never again will I use 'Un' Happy Beaks.

Like others, I wish I’d read the reviews before ordering. My order arrived in reasonable time but the bird seed is hopeless.
Marketed as No grow seed, it’s proved to be the very opposite. I have to spend so much time pulling up all the plants that are growing under the bird table. I’ve stopped using it and will offer it out on Freecycle.
I should have stuck with Ivel Valley who always provide quality seed and customer service.

I have used Happy Beaks twice first time was ok 12 months ago. So this time I ordered 5 items only 3 arrived, All in separate boxes by different couriers at different times !! . So I sent email and one missing item was sent which has now arrived the second missing item was NOT acknowledged so had to phone which has cost me £3.80 as they charge a premium rate to phone them!!
They say it is despatched but to date a week later still NOT arrived . I can see a formal complaint letter going in next . Obviously I will NEVER use them again.

Awful, waiting now for 3 months for a bird feeder. Didn't know you had to buy a year in advance. No communication. Go to your local shop, these obviously have too much money to care. Happy beaks! Crappy beaks more like.

DO NOT use Happy Beaks. Absolutely useless. I ordered nearly £100 worth of items on 22nd March 2021. To date, I have received 3 items.

I recently purchased a 12kg bag of berry suet pellets from Happy Beaks. The process of ordering and the delivery were all satisfactory. The reason for the low score is quite simply that the birds aren't eating them. I was very conscious that the pellets seemed quite hard and dry. Unfortunately, I now have a huge bag of these pellets which I can't use.

I would advise anyone to read this email that I sent to Happy Beaks five days ago. Since then all I have received is an automated reply to say that they will be back in touch within 72 hours...

My wife placed this order on the 3rd February. There was no indication from the Happy Beaks website that there would be any undue delay.

On the 22nd February she received an email to say that there had been problems and that the revised despatch date was 25th March. She decided to wait until then.

On the 11th March she received a second email advising her that there had been a further delay and that the despatch date had again been put back to 12th April.

On the 24th March she found the item at a garden centre and decided to phone to cancel the order with yourselves. She was assured that this would take place.

Over a week later she had still not received the refund and she phoned again. This time she was assured that the order had been cancelled and that the refund should have been made by the Thursday of the following week. Although this seemed an extremely long time she was prepared to wait.

Two weeks on there has still been no refund.

We have subsequently read recent reviews on Trust Pilot and it is apparent that our experiences are similar to those of many others who have had the misfortune to deal with Happy Beaks. I am no longer prepared to be messed about by your company. You even provide an 0871 phone number for contacting you, which means that significant charges are incurred every phone call.

If by the end of today my wife has not received an apology and a guarantee that the money (£26.78) will be refunded at the earliest opportunity, and certainly before the end of this week, I shall not only be adding my own review but shall be contacting Master Card to provide them with a full account of what has taken place.

I’ve been ordering regularly over the past five/six months and have been very pleased with the quality of the different foods/other items ordered, and also with the speed of delivery. It would have been five stars had my last order not been delayed - perhaps due to Easter? It took 8 rather than the usual 2-3 days. I was surprised to read the recent, highly critical reviews and sincerely hope that my next order will be fulfilled as quickly as I have come to expect from Happy Beaks - my garden visitors certainly appreciate your products!

Update 6 May: my recent order (delivered as three separate packages) had one item missing despite it being listed on the despatch note enclosed. I e-mailed customer services who dealt speedily with the problem and I received the missing item a couple of days later. Five-star service and a very happy customer!

It took nine days from date of order to date of dispatch, and then another two days before delivery.
That’s ELEVEN DAYS to wait for the product.
Needless to say, the birds were VERY HUNGRY. Would not recommend.
Good points: well packaged and good quality product. I feel they must have an issue with the dispatch side of the business. Or some sort of communication problem between sales and warehouse. Or struggling to keep up with increased business. I don’t know.

Dreadful. I have twice ordered from these and have had to chase up. Allow you to buy when out of stock and dont email you to say you arent getting what you ordered. Promise refunds that dont happen and it's a premium rate number to call them. Full of excuses. Takes approx 3 weeks to get your money back. This time I've taken it to paypal dispute after another non refund as promised. Will never use again. AVOID

I ordered some seeds 8 days ago and within 2 days was told the order was out for delivery, but I have had no notification from the delivery service to date.

AVOID. Terrible customer service. Do not ring the customer service as you will talked to as if you are a major inconvenience to their terrible service AND be charged a premium rate call for doing so. No dispatch emails till after the products actually arrive. Next day delivery actually means at least 5 working days with no updates and the expensive customer service line representative tells you the items are still being picked when they have actually been dispatched. All in all a experience worth avoiding.

They say they dispatch same day if you order before 2pm. Called them 3 days later and they said they hadn’t even picked it! Was a birthday present and the guy on the phone didn’t seem to care that it hadn’t been picked. Also they charge you premium rate for speaking with their decidedly unhelpful and unhappy customer service! Avoid!