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3,0
4 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I bought some toys 2 weeks ago. Today I received an email saying if I don't pay €48 extra, I won't receive my order. These became Vert expensive toys now... Very disappointed!!
PS I wanted to write this review on their website as well but it was rejected 🙃
They will bombard you with emails up to 2-3 a day and when you try to unsubscribe they still come through. Contacting them they say they will fix it but months later don’t and then tell you there is a “ glitch “ in the system !! Do not make initial contact with them unless you want constant harassment!
I’m updating my original review because Happy Staffy Co. ultimately resolved the issue with Ronnie’s contest prize.
The initial redemption process was confusing and frustrating, and communication took longer than I expected. However, Happy Staffy reached out, helped get everything sorted, and Ronnie’s prize arrived today.
His prize is an unreleased skull-and-crossbones toy (which I have personally named “Boney Malone” 😂), and Ronnie absolutely loves it. He was interested the second the package opened and immediately claimed it as his own.
I also really appreciated how kind the Happy Staffy team was about Ronnie and his contest entry. They told me his photo and story made their team’s day, which meant a lot to me.
I’m glad I can update this review now that everything has been resolved. What started as a frustrating experience ultimately had a very happy ending—and Ronnie is extremely pleased with his prize.
This company is selling Rubbish products saying that they are safe to give to dogs that are agressive chewers. I gave a 2 year old labrador one toy and it was chewed through in seconds, thinking maybe it was the structure of the toy tried another more solid one which was even worse and the labrador ended up with a big chunk of plastic in her. The return procedure was astounding, i had to pay over $20 to return the toys which I wasnt refunded. They had no responsibility. The dog has $6 toys from a large pet store which have been perfectly ok. If you read all their comments online they are remarkably similar. This companies response is typical of their customer service. This 2 year old labrador has many toys from other manufacturers and has many of them since she was 8 weeks old without damage. . Despite everything they will not refund the money to return the defective toys to them and does not care that my dog now has chunks of plastic inside them. Look carefully at their Social media reviews they all read the same ? These companies should be prohibited from bringing in cheap overseas junk and peddling them as something superior.
Réponse de happystaffyco.com
Hi Dianne,
We are sorry this experience has left you so disappointed, particularly given your concerns for your Labrador.
The collection in your order was from our PowerFlex range, which is rated for moderate chewers. It is not presented as our aggressive-chewer option. To help customers choose the right toy, we provide a Chew-O-Metre rating and Toy Durability Guide across our range.
For dogs needing our toughest option, we offer Chewzilla: our solid nylon range for aggressive chewers, backed by our 90-day guarantee for breakage. We honour that guarantee whenever it applies.
We appreciate that our team was able to resolve your return directly with you. We take product feedback seriously and are sorry the PowerFlex range was not the right fit on this occasion.
Happy Staffy Co.
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