Harris Teeter Avis 

I bought some groceries for dinner and one of my bags was not put into my cart. I got home and realized what I was missing. I drove all the way back to Harris Teeter, saw the cashier who was speaking with another employee and had no customers, and asked her about it. She said she gave the bag to customer service. No apology. So I waited and finally just said there should be a bag behind the counter with my groceries. The man said he had put them back. Go ahead and get them. So I proceeded to go back to the grocery store to get my two items that were missing from my cart. He waved me through. No I’m sorry or responsibility was taken for their mistake. I understand people make mistakes, but basic customer service dictates that you at least apologize. Very disappointed.

The Harris Teeter on Broad Street in Falls Church used to be wonderful: friendly staff, high-quality goods and reasonable prices. But it’s been gradually deteriorating over the past couple of years, especially over the past few months. Their website is unusable (or at least it was - I gave up using it long ago). Items are regularly out of stock. Elevators and doors are frequently out of service. And worst of all, their disheartened staff has been so cut back that service is terrible. For example, once again today there was only one cashier open at noon on senior discount day - always a busy time. She was struggling to help everyone in her increasing line with a POS system that wouldn’t even calculate the 5% discount. And when the previous client found made a mistake on one charge (for which the cashier apologized sincerely profusely, someone came over from “customer service” and yelled at her.

Some of this is clearly the problem of store management. But a lot of it is corporate. Thank goodness Whole Foods will soon open just up Broad St!

Arrived at 9am for a 9am appointment to deliver groceries at Indian Trail DC. I expected to be treated like a 3rd rate citizen. I was not! Security was pleasant and the the marshaling yard was spacious. They had flush toilets for the drivers and running water in the hand sinks. I was impressed. I will definitely deliver here again.

My son works for them and everyone has been amazing to him. He's on the autism spectrum and finding him a job was not easy. The folks at his location have been wonderful. He's been there almost two years now.

This store lacks accessibility for those who use mobility equipment like wheelchairs or rollators.

My adult disabled son and I came to the store and had to continually request that staff help us while we checked out to the point of frustration.

When I told an associate at the customer service desk that although I asked for help at checkout we still were not supported, she said in response “uh oh.” And then chuckled. I immediately told her if she was asking for help and that was the response, she would be upset. I then spoke to the store manager who was more professional, but I do not feel like anything will be done to correct this issue. We won’t be returning. The prices here are significantly higher than giant and Safeway and the quality of the produce was not the greatest anyway so no loss for us.

There happened to be another customer that was there that helped my son and I.

This store needs some sensitivity training on how it would feel to be a person with a wheelchair trying to independently shop in this store.

The checkout lanes are set up in a way that they are not wide enough for a person with a wheelchair to fit through and I had to slide sideways and move carts from the next aisle over to help my son.

I would like to recognize front end manager Teresa at the Idlewild Rd Harris Teeter. I have been shopping there many years. I use my debit card to pay for my groceries. Last week i accidently left my debit card at the register. When i missed it this week I cąlled and Teresa told me my card had been turned in. I canʼt say enough goog things about this store. Always clean and efficient. The important part is the diligence of the personnel to help with a smile and calling you by name. In todays busy world itʼs the little things that make a difference. Kuddos to Teresa

I visit this store 3-4-5 times weekly due to location and each is experience gets worse than the previous visit. I don’t think it can get much worse. The shelves are often bare or sold out of sale items on the day the sale starts and often the items are never replenished throughout the week.

There’s seldom an open check out station with a human cashier working. 90% of the time you’re forced to use the self check out which is designed for low volume shoppers with smaller quantities. Those stations aren’t designed for checking out with 40-50+ items, not to mention they’re usually aren’t all working and it’s annoying if you’re stuck waiting behind families with large carts a weeks worth of groceries and you only a few items.

The Customer Service desk is seldom staffed and regularly closes early eliminating the ability to purchase lotto or Mega Million electronic tickets, cigarettes or others services that only that desk provides. Wednesday night the Supervisor overseeing the self/express check stations (the ones that were actually operational) couldn’t assist anyone at the Customer Service counter because it was closed at 8:00 but the store is open until 11:00 and the counter was closed, who knows when it was actually shut down.

There’s always returned or perhaps employee food in the ice freezers at the entryway that you have sort through if you’re purchasing ice. It’s just bizarre.

The cart barns in the parking lot are usually full so shoppers just leave the empty carts in an adjacent parking space or somewhere in the lot where cars drive. I suspect customers figure if the staff doesn’t care about retrieving the carts, why should they go out of their way to find a place to secure their empty cart.

Amanda Blake, the Store Director is never available to speak with customers and has never responded to any of the emails, hand written or telephone messages I’ve left for her to politely communicate my challenges, so here I am on this website.

It will be interesting to see if someone from a regional office the corporate headquarters responds. My VIC # 46899273811

They run short-staffed, so they have a self-checkout area with a staff person staring at you as you DIY. Their system will stop and alert the staff multiple times because it believes you're stealing. The staff comes over, watches a video, and clears it until it happens again. Last time, it happened twice and the staff person watched the video in detail and of course found nothing wrong. That was enough; I walked, leaving them to put the items back and will not return. I will go out of my way to use other retailers.

Advertised prices don't ring up at checkout. Customer Service website is a mess.

Purchased 2 Hass Avocados 12/12/23 and was charged 3.49 each. Was so shocked at checkout I didn't know how to react but should have just left. If Harris Teeter wants my money, why not just say you're going to steal it. Same Hass Avocados on Food Lions Weekly online ad are .89 cents each. Harris Teeter just stole $5.20 from my family on the purchase of 2 items. We will never shop at Harris Teeter again....

I have been shopping at Harris Teeter for almost 30 years and have loved it. Then Kroger took over. Harris Teeter has become Kroger, dumpy bad, produce missing items, filthy stores, and a rotten shopping experience. The worst thing Harris Teeter did was to sell out to Kroger. I will be doing the rest of my shopping at Publix, which is just slightly better than Kroger/Harris Teeter. With Amazon prime, the bulk of my shopping will be at Whole Foods. I already get my dog food at chewy and laundry sheets (instead of detergent) on line and will be looking to peel more away from Publix. Mergers have been bad for consumers, and I miss the local grocery and pharmacy/drugstores. The worst companies are getting bigger, gobbling up their competition, with declining customer service, but proliferating customer surveys which mean nothing.

Excellence on all levels! Very cool market!

Harris Teeter is becoming invasive online. I tried to unsubscribe to their spam but when I clicked the unsubscribe button I was take to a page where I had to create an account in order to unsubscribe. Creating an account has no purpose but for H-T to sell me to other spammers. This should be illegal. As a consumer my only choice is to stop shopping there; fortunately I have two other choices.

I want to give kudos to the lovely young woman who checked my groceries at the Harris Teeter at Old Regent Way in Leland, NC. Pearl T was very friendly and professional. She was an absolute delight!
The store is always well stocked and very clean. Everyone there is friendly and helpful. John Robins is doing a great job.

Ms. Tonja Griffith at Harris Teeter Store 495 embodies outstanding customer service. Her genuine warmth and willingness to assist create an inviting atmosphere that elevates the shopping experience. Ms. Griffith's extensive knowledge of the store's layout and product offerings and her attentive demeanor make every visit a delight. Her dedication to ensuring customers find their needs with a smile sets her apart. Harris Teeter Store 495 in Raleigh, NC, is fortunate to have such a remarkable individual contributing to an exceptional shopping environment.

I am embarrassed to say that I missed providing a good rating to Angelo (store #464), back on 6/22/23! He's the only cashier who's waited on me and automatically gave me the 5% senior discount (I didn't know about the discount, so I've never thought to request one)! I guess if the customer doesn't bring it up, cashier just "breezes through" all the grocery items! Thanks, Angelo!!

I have five large-chain supermarkets within 5 miles of me, including Harris Teeter (Olney, MD). I find HT the most enjoyable one to patronize. Environment is clean and bright. Employees used to be friendlier and nicer but that has diminished--perhaps from the pandemic? A smile...hello...and thank you (with a purchase) make a big difference.
Prices are a bit higher than the competition on many items, while some HT house-brand items are lower. Sometimes, artisan or small brands are mixed in with the usual brands. The sub counter is a good deal and uses Boars Head meats. Please bring back the red pepper basil sauce!
What I like best is HT's buy-one-get-one free offers each week, always a few items in each department. Get a VIC savings card. Not everyone knows that you can buy just one of these B1G1 items and pay 50%. As a household of one, I’m grateful.
Restock often on your sale items. Don't make the store a racetrack where curbside is primary. See if the produce can be improved. It's there and edible, but quite often looking like it's been around awhile.

I’ve noticed that most of their stores have friendly people who are actually helpful. Unlike many other retail stores in their industry they are defintely above most.

I really like HT. My friends and acquaintances tell me it's "too expensive". Not for me! I get 5% off on Thursdays for my senior citizen discount, the newspaper runs a $20 off with $100 purchase most every other week, and I have a (free) membership card which gives me discounts on a lot of things and some great specials such as buy two get three free on items such as soda, toilet paper, cheese, and others. I average about 25% off list prices.

Their produce is very good. So is their frozen food selection. I've tried Food Lion, Wegman's, Publix, Fresh Market, Whole Foods, Aldi, Lidl, and Lowe's and I think for the vast majority of items, HT is best.

I used to shop only at Harris Teeters but during the Pandemic, I made a drastic change and vowed never to step foot in another HT as long as I live. Without going into detail, it was the management and home office that caused me to make my decision not the front line staff. Long story but suffice it to say corporate couldn’t care less about any negative experience you might have at one of their stores.