Hazelvine.com Avis 

Have been a leaseholder from Hazelvine for around five years now. They have an interesting style where they let problems mount up and then delay, distract, fob off with excuses and still charge a small fortune for their 'service'. The rate of staff turnover means you are lucky to deal with someone on a regular basis and even then, they don't appear to have a system in place for if staff are away on holiday or sick. The recent flurry of 5 star reviews against a backdrop of 1 star reviews is an awkward coincidence. Would avoid at ALL costs in the future.

Nothing positive to say about this company. Am a leaseholder suffering due to the mismanagement and incompetence of Hazelvine. Another parasitic freeloader ..sorry..I mean, freeHOLDER leeching off other people and offering appalling service in return. The 5* reviews that have appeared are clearly fake reviews so ignore.

Dear Hazelvine: how brave of you to report my review. How about trying to be a less terrible company?

Awful company and if they ever get anything done it is a pace that would make a snail look like Usain Bolt.

It also looks like they are purchasing/writing fake reviews on here. The recent flurry of 5 star ones are all similarly written and name check specific staff.

Avoid at all costs.

Expensive and shoddy service. Hazelvine have a very high turnover of staff so you rarely deal with the same person twice. They bill for work that hasn't been done, are slow to act, and have a number of different related companies so that they can pay themselves wherever possible. Don't buy a home managed by hazelvine.

Exceptionally Professional Service
108 Maintenance have worked with Sarah Regan & Laura Green in the Hazelvine team for some time. Sarah and Laura in extremely professional and always checks that the work is completed on time and to a high standard. It is a pleasure to work with such professional management company. With Sarah & Laura as you property managers and Hazelvine as our managing agent residents should never worry.

Maureen Arthur has fairly recently be appointed to look after Bramley Court, Orpington. What a breathe of fresh air! She is attentive, conscientious and frequently visits the site, which has been needed to bring it back to a good condition. She communicates well and is constructive and positive.

I have been trying to solve, what was becoming a big problem, in relation to a water ingress at Steamship House. I kept getting passed from one person to other without success until...
I spoke with Jessica, she has been the most proactive, positive and helpful person. I hope there is a reward scheme in place and that Jessica goes to the top of the pile. Hats off to her, she has restored my faith in provision of good service to customers. Well done.

Very happy with the service I received from Megan Duff, Property administrator. She was extremely helpful with my enquires over emails. She replied promptly and in a very professional manner.
I would highly recommend.

We had a problem with the pump that was located in the the boiler/plant room of our building. I contacted Maureen Arthur and straight away she organised for an engineer to come and have a look at the problem and organise repair works to be carried. She is very professional and conscientious to the point where she came to visit the building to ensure all was in hand and communicate this to the residents. Excellent!

Maureen Arthur has been looking after Bramley Court since October 2020. I have been here for 3 years. She is always concerned that everything works as it should, especially regarding the security of the block. I have been very impressed by her prompt reaction to any issue, her immediate response in communicating information, and general good-natured attitude at any time, to any problem. She is a real asset in your organisation.
Anne Jack.

I’ve lived in my property for 8 years and dealt with countless incompetent property managers who do not follow up on works and repairs.

This has now changed as the the property manager Maureen is amazing, she actions things fast, her customer service is great, she even called me up personally to see how my cancer scan went and my faith in hazelvine is being restored, Maureen is a godsend and frankly deserves to be paid more than the previous property managers as she is doing the job way and above in my opinion when you compare to previous property managers who literally did nothing and I considered taking hazelvine to court for breach of contract, for breaking the lease agreement saying repairs would be done in reasonable time. She has already begun the process to repair to major issues that have been not actioned in 8 years of ownership.

What a company...
Nothing but positivity coming out of this company. We’ve had a few issues with our building and have only received quick/great responses. Can’t thank the company enough.
Special thanks to Millie for helping us out

Getting a blocked drain sorted out was very frustrating and time consuming due to the nature of the blockage, but the people I dealt with were professional and courteous. I'd particularly like to thank Daanyaal who unfortunately, was often in the firing line, but acted professionally and courteously and got the job done.

I have a flat in a block in Bristol. Nikki Honeywell (Bristol office) has been managing it for about 5 years. She is professional, reliable and doesn’t hang about, dealing with matters arising swiftly and efficiently. Nikki keeps us well informed and thanks to her I feel confident that all relevant matters are being handled safely to the benefit of leaseholders and tenants.

I’m on the fence I think. I own a leasehold flat on one of the Redrow developments and although Hazelvine eventually get back to me and the answers are (usually) helpful, I nearly always have to chase responses and unless you ask VERY specific questions, the responses you get are usually vague. Communication to tenants is also quite poor, with residents having to proactively chase and question information themselves. I haven’t found leaseholding a particularly pleasant experience but that being said, I do believe that the company are trying to improve and listen to the feedback that they are being given. One thing I will note is that this company have a shocking reputation in the city where I live, with solicitors and estate agents hating having to deal with Hazelvine because nothing is ever done proactively and without extensive chasing of information.

Lisa is extremely professional, informative, helpful, and very hard working. Nothing is too much trouble for her. I have reported maintenance issues at our property, Clifton Court in Surbiton in several
occasions, and have always been treated courteously with prompt ness. Lisa investigates the situation and reports back to me immediately with what has to be done and the matters arising are resolved speedily. I commend her on her courtesy and clear and prompt communication. She always handles queries positively and efficiently, with politeness and quick action. I thoroughly commend her, and thank her without hesitation for her unfailing help.

I have worked with the Hazelvine team for many years and always find them professional and helpful.

Being working alongside Hazelvine for a few years now, always find them very polite and puncture, someone is always on hand to help.
Looking forward to 2021 to keep building that relationship.

I bought a beautiful apartment in a Redrow new build block in June 2016. Since that time the communal areas have been allowed to deteriorate significantly.
I’ve requested grass reseeding on lawns for 3 years and poor dying strip lighting in garage to be rectified - with no improvements made. More dangerously we have had 2 water damage events from the roof that have left the lift not working for long durations....the accompanying damp and black mould in the stairwell has been left for months too. I have been waiting 8 days for a reply to my request for an update as to when the most recent event (November last year) will be rectified. Ruinous disregard for welfare of tenants and owners. Avoid.

We have been working with Hazelvine from the Bristol Office for several years now and find them great to work for. We have a great level of communication with all the Property Managers who respond to the needs of the customers.