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Hafren Dyfrdwy also means Severn Dee from the coming together of Dee Valley Water and Severn Trent to form a new water service dedicated for our customers in Wales. We're committed to keeping bills low and providing fresh water to you for generations to come.
Packsaddle, Rhostyllen, LL14 4DU, Wrexham, Royaume-Uni
3,5
6 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Speaking strictly as a residential customer I cannot fault them at all.
They answer the phone promptly and have always dealt with my requirements efficiently and quickly.
Makes a refreshing change from some utility companies.
I would give a zero but cant! So on a public pavement outside ours under the manholes there are toilets blocked- baby wipes. Not the 1st time!! We ask a plumber to look and he calls metro rod to blast. They say shared drains and likely to be a neighbour - so now a massive bill. Hafren Dyfrdwy then says we should have called them 1st (even though they would not come immediately and at the first stage there is water flowing from upstairs to downstairs out of a toilet). So if you do not know what the problem is with your house flooding and call for immediate help - thats wrong. Apparently we should have called HD and waited (for upstairs to fall through to downstairs). So how exactly are we supposed to know that we should not call a plumber out to investigate? You wont pay as you were not our first call. Our first call was to a local plumber who came immediately which took 4 to 5 minutes - to save the house. So you wash your hands of this as we didnt call you first and wait patiently. Crap service. Literally.
Réponse de Hafren Dyfrdwy
Hi Anthony,
I’m really sorry to hear about your experience and appreciate you taking the time to share your feedback. I’ve spoken with our Catchment Lead, who has confirmed that this is now being looked into and addressed.
We genuinely aim to provide an outstanding service every time, so I’m sorry that we didn’t meet those expectations on this occasion.
If you have any further concerns please contact us at customercare@hdcymru.co.uk and we will be happy to help.
Emily in Wrexham has been a massive help and cannot fault her one bit! We need more Emily’s in the world!!
Réponse de Hafren Dyfrdwy
Thank you so much for sharing - we think she is pretty great too!
Kevin and mick they are very helpful
Amazing job thank you
Réponse de Hafren Dyfrdwy
That's great to hear we always try to do our best for our customers - thanks for taking the time to share we will let them know!
Water meter reader cannot read a water meter correctly. Wrote to customer service months ago asking for a re-read, so now left with a large bill. Terrible.
Réponse de Hafren Dyfrdwy
I am so sorry to hear this and sorry for the delay in our response - if you email us at customercare@hdcymru.co.uk with your account details we will look into for you.
Job Ref 13887510
We were having persistent issues with a backed up drain, with no luck of finding the problem. Had Wayne & Josh come out and they managed to find the issue very quickly and resolve the issue while explaining what had happened.
Réponse de Hafren Dyfrdwy
Helo/Hello
Thank you for your 5* review! 😊
We're thrilled to hear about your positive experience! It sounds like the issue was resolved efficiently and effectively and we're so glad to know that the main sewers are now running freely.
We truly appreciate you taking the time to share your feedback. Your kind words about the team are really valued.
We'll be sure to share your comments with Wayne and Josh and their manager.
Thank you again for your review.
Kind regards,
Lou
Customer Experience & Strategy Lead
Hafren Dyfrdwy
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