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Lisez les avis des autres

Noté 1 sur 5 étoiles

I called in response to their television commercial, requesting to have the catalogue and samples sent to my home. Then the representative tried to sell me their products for $50 saying it was a “ spe... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Not overly impressed so far. Started using this company in February of 2024. First order seemed smooth enough. That being said, getting another order has been a nightmare!!!!! 12 times my doctor o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've been using this company for over 3 years now. Not only do they have excellent customer service but other companies should find out who they use to train their employees. I have never dealt... Voir plus

Noté 1 sur 5 étoiles

Need to return these. Leg elastic way too tight--cuts off circulation. Couldn't reach customer service representative on the phone. Need a return label. Tried only one pair with a clean pad insi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de sous-vêtements
  2. Fournisseur d'équipement de mobilité
  3. Marché en ligne
  4. Magasin de vitamines et compléments alimentaires

À propos de HDIS

Informations provenant de diverses sources externes

HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging.

HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

7 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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(6 969)

4 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

So far I will give HDIS a ZERO or…

So far I will give HDIS a ZERO or below. I have been trying for over a MONTH to get supplies from them but they keep playing paper tag with my doctor's office. I am approved to get supplies thru medicaid however they keep saying that my Dr. Is not filling in icd code and I'd #. I personally watched my Dr. Fill the form out correctly during my last appt but HDIS still says that they didn't do it correctly. I then spoke to my dr.s nurse the second and third time and she even read the icd codes and I'd # off to me that she put on the form. HDIS STILL refuses! Not a reliable company, I can see already. If not taken care of this week I will find a company that knows what they are doing. Ps, I am not the other Tony listed that gave HDIS a positive review. I am Tony Sprouse and I will give HDIS a below zero. They have beyond ticked me off!

29 juillet 2021
Avis spontané
Logo de HDIS

Réponse de HDIS

Hello Tony, I am sorry for your experience and frustration. We try to make the eligibility process hassle free and it's clearly not the case here. I am forwarding your review to our Medicaid team management, and hope that they will be able to get this straightened out and expedited for you. Thank you for making us aware of this issue and I hope that we can make it right for you. Sincerely, the HDIS team

Noté 1 sur 5 étoiles

This is a great service

This is a great service, it helps thousands , who couldn't do it on their own. However to use "shame of buying " these products to get more business is disgusting to me! Such a great service , seems you could find a way to advertise without shaming people ! Come on , how much do you pay these people, and you get shame?

30 juin 2021
Avis spontané
Logo de HDIS

Réponse de HDIS

We understand that incontinence is a sensitive issue for many, and we never intend to make any one feel ashamed regarding the condition. On the contrary, we hope to help people live life to its fullest, without having to feel any worry about an accident occurring. Many of our customers appreciate keeping their “private business private” and that is why we offer discreet delivery.
At the same time, we also sponsor various non-profit agencies and nurses associations to create more awareness around incontinence. People often suffer through their incontinence without seeking help. Many people are more willing to talk to us about their incontinence than they would their doctors, or their own family.
We appreciate your feedback and it is valued. We apologize that the commercial struck the wrong chord with you. Our goal as a company is to treat our customers as family, and give them the dignity they deserve to enjoy each day without worry.

Noté 4 sur 5 étoiles

On time when they send you a tracking…

On time when they send you a tracking number to your email account accept Medicare or State insurance also had help by my daughters case manager get the rest of her medical supplies my daughter is completely disability.

18 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Super fast delivery

Super fast delivery. Products are the best with a wide variety of choices and prices. . Always money back guarantee, I've never had to return anything. Samples are always available if in doubt. I'll definitely continue to order from HDIS

15 juin 2021
Noté 1 sur 5 étoiles

I have been trying to order 3xL…

I have been trying to order 3xL Reassure over night underware but you do not carry them any longer. I need them so I am looking at some other places Sorry business lost.

16 mai 2021
Logo de HDIS

Réponse de HDIS

Hello, We think we can help with information, and possibly a replacement product. We do still carry the Reassure 3XL Overnight Underwear in stock, but it is not currently in stock due to delays in the present supply chain conditions. You can give us a call at 1-800-269-4663 and a friendly customer service expert would be glad to help answer any questions you may have and help find a replacement product. We do carry a 3XL in the TENA brand. The Reassure 3XL should be available again at the end of June 2021. We are sorry for this inconvenience and hope to be back in stock sooner if possible. Thank you.

Noté 1 sur 5 étoiles

Incontinent underpants I bought are…

The incontinent underpants I bought are no way a large. They come up maybe half way over the belly......IF I'M LUCKY. Extremely disappointed. Will not buy anything again.

15 mai 2021
Logo de HDIS

Réponse de HDIS

Hello, at HDIS we do have a Satisfaction Guarantee and we'll have a customer service representative reach out to see if we can help find a better fitting product. Thank you for your feedback and we hope we can make it right for you.

Noté 5 sur 5 étoiles

Pleased customer review

HDIS carries a broad selection of products including what we need. Ordering is easy with product descriptions accurate. Shipment is prompt. Prices are reasonable. We're very satisfied working with HDIS.

27 avril 2021
Noté 5 sur 5 étoiles

THANK-YOU HDIS!!!! 👌BEST CUSTOMERSERVICE IVE HAD IN 20 YEARS!!!!

I was impressed with your product. I wasvrecently diagnosed with Epilepsy and seizure disorder. My Seizures are mostly Gran Mal & “come on” without warning and quite had been happening in bed while sleeping. Thus we all know the end to the end or shall we say beginning to my life changer with Reassure! They are comfortable, fit nice you’d never even know you had panties or these the whole time wearing them! Thank-you HDISAT 55 years age old I’m not at all one bit embarrassed to half a pair on either! 😀👍

25 février 2021
Avis spontané
Noté 2 sur 5 étoiles

I received a order for REDUMLS…

I received a order for REDUMLS underwear. They don't look anything like the ones in the book and are two dam large and fit light a g string. Very little coverage in front and back, I will not be buying from this jip joint . I dumped your product in the trash. Mike M.

9 février 2021
Avis spontané
Logo de HDIS

Réponse de HDIS

Reassure products are backed by a 100% satisfaction guarantee. Our customer service team would be glad to help you find a product that does fit just right and work for you. You can reach the HDIS Customer Experts by calling 1-800-269-4663 during regular business hours. We could even send you some free samples of various types and sizes to make sure you are getting proper coverage. https://www.hdis.com/satisfaction-guaranteed

Noté 5 sur 5 étoiles

Unmarked Box

My mom likes your products. I like how you conceal everything in an unmarked box. It makes buying so much easier than going into a grocery store and getting a young man staring at me at the checkout table.

4 février 2021
Noté 5 sur 5 étoiles

Great Customer Service

My first experience with your Customer Service people was wonderful! All my questions were answered clearly and with genuine concern. She was even humorous... so nice these days!

12 décembre 2020
Noté 5 sur 5 étoiles

Superb Company!!

I've been with HDIS for many years. Superb customer service & delivery. Quality products! I will continue to refer anyone in need of their business.

10 novembre 2020

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