Hdlondonart Avis 180

TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely love our piece from HD London Art! The quality is incredible and it looks even better in person. Such a beautiful statement piece that has completely transformed the room. Great service fro... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

HD art provides top notch customer service, from advice to art work pieces and amazing care with packaging and delivery my order. My pieces are stunning and the best quality art I’ve ever owned. I wou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Evri were a bit slow with the delivery, but these prints look awesome on the wall - really chuffed. Good communication with the vendor too - many thanks HDlondonart

Noté 1 sur 5 étoiles

I ordered 2 prints. Did not realise they had plastic Perspex in front of them really disappointed in quality. I work away from home and my husband has hung them so I can not return. Just want others n... Voir plus

L'entreprise a répondu


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

180 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Noté 5 sur 5 étoiles

Fantastic Pics

Evri were a bit slow with the delivery, but these prints look awesome on the wall - really chuffed. Good communication with the vendor too - many thanks HDlondonart

22 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely love our piece

Absolutely love our piece from HD London Art! The quality is incredible and it looks even better in person. Such a beautiful statement piece that has completely transformed the room. Great service from start to finish and everything was seamless. Highly recommend if you’re looking for stunning artwork for your home!

22 avril 2026
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Réponse : Hdlondonart

Thanks so much Reena, really appreciate the kind words! So glad it looks great in person — that's always the best bit. Thanks for choosing us and enjoy the piece!

Noté 5 sur 5 étoiles

Beautiful artwork really lovely framed…

Beautiful artwork really lovely framed canvases so pleased with them
A five star service from start to finish

I would recommend for sure

1 avril 2026
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Réponse : Hdlondonart

Beverley, thank you! So pleased you're happy with everything. Means a lot to hear that — thanks for taking the time to leave a review!

Noté 5 sur 5 étoiles

The bet art work I’ve ever owned

HD art provides top notch customer service, from advice to art work pieces and amazing care with packaging and delivery my order. My pieces are stunning and the best quality art I’ve ever owned. I would definitely purchase from them time and time again.

8 avril 2026
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Réponse : Hdlondonart

Rebecca, that's so lovely to hear — thank you! Really glad you're happy with everything. We look forward to seeing you back for the next lot!

Noté 1 sur 5 étoiles

Poor quality do no buy

I ordered 2 prints. Did not realise they had plastic Perspex in front of them really disappointed in quality. I work away from home and my husband has hung them so I can not return. Just want others not to waste their money cheap and nasty product with a high price tag I paid £269 fo these items definitely not worth it

10 avril 2026
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Réponse : Hdlondonart

Hi Michelle, we can see you've left two reviews regarding the same order. As mentioned in our other reply, the product purchased is our framed art range which clearly states it includes acrylic glazing — the standard for framed artwork. We're sorry you're unhappy, and we'd love the chance to help if you get in touch with us directly at sales@hdlondonart.com.

Noté 1 sur 5 étoiles

Awful customer service

Quite possibly the worst customer service I've ever experienced. Paid for product missing in delivery and almost 3 weeks later still no resolution. No contact number, lazy email response. Avoid

10 mars 2026
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Réponse : Hdlondonart

Hi Greig, I'm really sorry about your experience. Your order did take longer than our usual dispatch times due to some unexpected circumstances, and I understand how frustrating that must have been.

I know this has since been resolved and your order is now with you, but I appreciate that doesn't undo the wait. If there's anything else we can do, please get in touch at sales@hdlondonart.com — we'd love the chance to make it up to you.

Noté 5 sur 5 étoiles

Fabulous Grey Horizon

Wow, received our pair of Grey Horizon 60x60.
Order process seamless, delivery on time, packaging great(no chance of transit damage) and the artwork looks fabulous either side of our fireplace hearth.
5 star end to end, well done

10 février 2026
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Réponse : Hdlondonart

Thank you so much! Grey Horizon either side of the fireplace sounds like a perfect setup. Really glad the packaging held up too — we take that seriously. Enjoy them!

Noté 1 sur 5 étoiles

Do not buy!

I have 2 canvases from this company. I loved them until they suddenly started turning yellow after not even having them for a year. I contacted customer service who told me to be patient despite emailing every week for 6 weeks with no resolution just that they were asking the production team. They then stopped replying back to my emails about 2 weeks ago and I have had no refund or replacement. Do not spend your money on these.

8 mars 2026
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Réponse : Hdlondonart

Hi Abi, I'm sorry about your experience with our customer service earlier this year — the delays in responding weren't acceptable and I've apologised to you personally for that. Since taking this on directly, I've reviewed the images on your email thread and from what I can see, the canvases appear identical to how they look on our site.

I've asked you to send over some higher quality close-up photos so I can properly assess the yellowing you've described, and I'm still waiting on those. I've also offered to send a full replacement set in the meantime as a gesture of goodwill.

We genuinely want to get this resolved for you — as soon as those photos come through to alistair@hdlondonart.com, I'll get it sorted. Thank you.

Noté 5 sur 5 étoiles

Excellent throughout

Purchased two paintings, which arrived quickly and undamaged due to excellent packaging
Slight issue during order which was very quickly rectified, refreshing to see good old fashioned customer service still exists. Excellent communication throughout and exceptionally happy with paintings.
Would have no hesitation recommending

27 février 2026
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Réponse : Hdlondonart

Sy, really appreciate this — glad we could sort things out quickly for you. Enjoy the paintings and thanks for the recommendation!

Noté 5 sur 5 étoiles

Lovely art work by HD London and…

Lovely art work by HD London and excellent quality. You get what you pay for.
Also brilliant communication with Christine and Alistair.
Would highly recommend and will look to buy from this company again

20 février 2026
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Réponse : Hdlondonart

Matt, thank you! Really kind of you to mention Christine and myself by name. Looking forward to having you back for the next order!

Noté 5 sur 5 étoiles

Absolutely delighted with our abstract…

Absolutely delighted with our abstract canvas - Seville. It’s perfect for our lounge. Just stunning. Thank you so much.

9 février 2026
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Réponse : Hdlondonart

Seville is a gorgeous choice — so glad it works in your lounge! Thanks for the lovely review, enjoy it!

Noté 5 sur 5 étoiles

Really happy with the wall art I chose

Really happy with the wall art I chose. I was a little apprehensive about buying wall art online, but the canvas, prints and frames are of excellent quality. The service is very professional and I was kept up to date from the time of purchase to the day of delivery. I would not hesitate to buy from HD London Art.

10 janvier 2026
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Réponse : Hdlondonart

Hi There,

Thank you so much for your kind review! We’re thrilled to hear you loved the quality of the artwork, and we’ll be very happy to see you purchase from us again in the future.

Best regards,
HD London Art

Noté 5 sur 5 étoiles

Beautiful canvas art

We are so happy with our canvas art, they look beautiful in our living room. The customer service was great and they arrived quickly! Would love to order more!

5 décembre 2025
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Réponse : Hdlondonart

Hi Vanessa,

Thank you so much for your lovely review! We’re thrilled to hear the canvas art looks beautiful in your living room, and we’d be happy to welcome you back anytime to order more.

Best regards,
HD London Art

Noté 5 sur 5 étoiles

Amazing art work

Amazing art work! Would highly recommend!!

23 janvier 2026
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Réponse : Hdlondonart

Hi Laura,

Thank you so much for your kind review! We’re thrilled to hear you loved the artwork, and we’ll be very happy to see you purchase from us again in the future.

Best regards,
HD London Art

Noté 1 sur 5 étoiles

A very disappointing experience…

I had a very disappointing experience with HD London and would strongly advise others to think carefully before ordering.
I placed an order for artwork on 26 December 2025, with an expected delivery date of 31 December 2025. The artwork never arrived. After weeks of chasing, I was told the item had supposedly been dispatched but was never scanned by the courier — however, no tracking was ever provided and nothing was delivered, even after more than a month.

Communication was slow, inconsistent, and ultimately stopped altogether. I was asked to keep waiting repeatedly, with no firm dispatch or delivery dates, and only vague assurances. Even when a replacement was discussed, clear timelines and tracking details were not provided. They even couldn't commit to the 6 working days timeline advertised on their website that very day.

Given the length of the delay, the lack of proof of dispatch, and the eventual lack of response, I was left with no confidence that the order would ever be fulfilled and had to escalate the matter through my credit card provider.

This was a stressful and time-consuming experience, and not what I would expect from a company selling premium artwork. Unfortunately, I cannot recommend this company based on my experience.

If you do choose to order, be prepared for long delays, poor communication, and the possibility of having to recover your money through your card provider.

21 janvier 2026
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Réponse : Hdlondonart

Hi there,

I’m really sorry to read this, though I can’t identify which order this relates to. Hopefully everything has since been resolved, but if not, please reach out to us at sales@hdlondonart.com, so I can look into it personally and make sure it’s put right.

Appreciate your patience, and if everything’s now resolved, I’d be really grateful if you might consider updating or removing the review.

Best regards,
HD London Art

Noté 1 sur 5 étoiles

Horrendous experience

Horrendous experience - ordered some
Prints early December. First set were “lost”. But it took me to chase up the courier to confirm that and force this rogue company to send me out a replacement. Second set have still not been dispatched and it’s been 5 weeks now. Expensive products, probably good quality but who knows? Shocking customer service, would avoid, take your custom elsewhere.

10 janvier 2026
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Réponse : Hdlondonart

Hi there,

I’m really sorry to read this, though I can’t identify which order this relates to. Hopefully everything has since been resolved, but if not, please reach out to us at sales@hdlondonart.com
so I can look into it personally and make sure it’s put right.

Appreciate your patience, and if everything’s now resolved, I’d be really grateful if you might consider updating or removing the review.

Best regards,
HD London Art

Noté 5 sur 5 étoiles

Great selection of canvases

Great selection of canvases. Communication was good. Had to chase inner as Del was longer than expected however came really well packaged. Looks lovely on my wall. Will def buy again for other places in my home

21 décembre 2025
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Réponse : Hdlondonart

Rachael, thanks for the review! Sorry delivery was a bit slower than usual but glad it arrived in perfect condition. Looking forward to your next order — plenty more walls to fill!

Noté 5 sur 5 étoiles

Fabulous Artwork!

The artwork is beautiful, high quality, and thoughtfully curated. Prices are very reasonable for the level of craftsmanship, making it excellent value for money. Highly recommend for anyone looking to add something special to their space.

20 décembre 2025
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Réponse : Hdlondonart

Zoe, that's really kind — thank you! Glad you think it's good value too, that means a lot. Enjoy the piece!

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