Extremely Unprofessional – Deeply Disappointed. Avoid at All Costs.
Extremely Unprofessional – Deeply Disappointed. Avoid at All Costs.
I had one of the worst customer service experiences I’ve ever encountered at Healing Point. I had scheduled an appointment and received both a confirmation email and a text message the day before — confirming the time and date, as expected. Based on that, I arranged my day, made my way to the appointment, and arrived on time, only to be told that the appointment had been cancelled.
What followed was not just disappointing, but frankly shocking. The owner was incredibly rude, cold, and completely dismissive from the moment I walked in. Rather than acknowledging any mistake or even trying to understand the situation, she immediately blamed me for turning up. She insisted that she had informed me of the cancellation, which was completely false. Why would I show up if I had been told not to? I had physical proof — the confirmation messages I had received less than 24 hours before the appointment — and I showed them to her.
Her response? She brushed it off, saying those messages are “automatically sent” and therefore not her responsibility. That is a deeply unprofessional attitude for any business owner to take. If a system sends out confirmations to customers, then it is absolutely the business’s responsibility to ensure those messages are accurate and reflect the actual booking status. To say otherwise is to deflect blame and avoid all accountability.
Not once during the conversation did she apologize or show any understanding. Instead, she continued to argue and make it seem as though I was at fault for relying on the communication her business had sent me. She was completely unwilling to accept any responsibility for the confusion or inconvenience she caused. I left feeling dismissed, frustrated, and insulted.
To make matters worse, I have still not been refunded for the appointment that I was denied. I am now having to pursue legal action and am working with my card provider to issue a chargeback. No customer should have to go to these lengths simply to be treated fairly.
This is not just about a cancelled appointment — it’s about how customers are treated when things go wrong. Mistakes happen, but the mark of a good business is how they handle them. Healing Point failed on every level: communication, professionalism, accountability, and basic human decency.
If you value your time, money, and dignity — avoid this place at all costs.