Henderson Connellan Avis 

The sale of our family home took 2 years after our mum died with 2 purchasers dropping out for personal reasons and so we were third time lucky and the sale completed on 30 August 2024. James Smith in the Kettering branch was of particular note as he visited for the first valuation, was friendly, helpful, knowledgeable about the housing market at any given time, always available or quick to respond and gave us good advice throughout on pros and cons for changing the price, spending time and money refurbishing or considering letting without any pressure to decide either way. He would phone before a holiday to provide an update on where we were and explain that all their team was available to help in his absence. He ran a good team who were all professional (Jessica was particularly efficient although I know she no longer works there) and managed to organise well over 70 viewings throughout and never gave up on us - unlike some other estate agents are known to do. A final message left to send congratulations was appreciated. Amy efficiently stepped in to help oil the wheels with getting a response from our solicitors at a key moment when requested. Charges were very competitive and good value for money. Would highly recommend.

Booked two viewings, both viewings had to be cancelled, but I only found out when I called them to ask follow up questions.

With flights booked to come and see the properties, it was extremely disappointing to be told about the cancellations when I called them.

The issue wasn’t with the need for cancellation, plans change all the time. The issue was with the lack of communication and the attitude of the man I spoke with when I asked whether they had anything else suitable “Everything we have is on RightMove” was not the response I expected after such terrible customer service already.

I cannot imagine how terrible they are once you’re stuck with them as an agent!

Wonderful experience from the staff, especially Tom who talked us through the renting process from beginning to end, advised every step of the way and even gave us feedback on how the tenant was settling in. All round great customer service, would definitely recommend and will continue with Henderson Connellan while we continue to rent our property. 5 stars all the way

If you want a stress-free buying experience then these are the people to use. They have gone over and above to help us with the purchase of our bungalow in Desborough. Abbey and her team in Market Harborough have been fabulous, I just wish we had used them instead of Purple Bricks when we sold our property.