Heron Foods Avis 

For months now i have been noticing that it seemed i had spent more than i had thought. Things on the bill that i had not bought and prices on the shelf are higher on the bill. In my opinion this is no accident, they must be making a fortune across the board from people.

I noticed that the meat that they are selling is already out of date. Why would they still put it for public consumption? Terrible!

Heron Crewe.
Nasty bitter man (older with short grey beard) walking around the shop floor with his ridiculous headset on talking nasty things behind customers backs, just awful to hear, so unprofessional.
Shame as the till staff are very nice to me and my wife and he let's them and the shop down.

I usually purchase Garfield cat biscuits for my 2 cats. The usual price is 50p a box which is really competitive. Last week the price was 79p a box.
Why such a massive increase? Way way above inflation.

Two members of male staff came charging out the back room today to confront a female who had been viewed putting items into her bag. Granted she shouldn’t have been shoplifting and the members of staff were within the rights to request the items back, inform her of a ban, call the police and escort her off the premises. What one of the men proceeded to do instead was grab her bag and pull it off her shoulder
In a tug of war, unnecessarily shout and humiliate her for all to hear, the lady admitted to wrong doing and returned the items, she asked politely for them to let go of her bag and agreed to leave the shop. One of the males refused to let go, continued to pull the bag and aggressively stepped as close as he possibly could to her face to intimidate her while continuing to shout
Inappropriate things (baring in mind children were present) the female left the shop and away from the shop/car park but the member of staff who attempted to intimidate her stood at the door laughing & shouting. He then waved and walked away to brag to the cashier (while customers were being served) the same member of staff noticed the shop lifter trying to get on a bus so returned to the door way to shout, laugh at her, wave and shout ‘yeh bye, druggie’. All the while a line had formed for the one cashier to deal with. Once he returned to the shop he still didn’t help the cashier; he walked round telling every member of staff of his days conquest (quiet sad when u think about it)

Should she have shop lifted - NO!
Do we know her circumstances leading her to feel the need to do this - NO!
But is she still a human - YES!

Disgusted how one human could treat another this way and appalled that this man’s priority was to gain by putting another human down publicly instead of supporting his colleague on the till.

You work in Heron food hun, not MI5!! Let’s hope you’re never in the position to have to steal, beg or borrow to survive and if you ever are….i hope you’re treated with a bit of human decency!

Price on shelf is so often not the same as on the till. Check recipts. So many caught out. It's on purpose because Herons is the only store where this kind of thing happens

I went into Herons at sea road to grab some veg for my pets when a member of staff sprinted up behind me while screaming to 2 other staff who ran up infront of me and grabbed my arm they then demanded I remove my covid mask which I refused as I've had no vaccines,they then started shouting at me accusing me of being a shoplifter and then said they don't accept customers into the store wearing covid masks,I said who are you to say I'm a shoplifter when I'm far from 1 and showed I actually had £689 in my pocket.i was so angry they accuse me with out any reason to do so based on me wearing a covid mask our government tells us to wear if not vaccinated,one of the staff was the manager and the way she spoke to me with pure disrespect and a obvious hatred towards customers who wear a covid mask,I removed her hand off my arm and told her to never put her hands on me again and she then shouted at staff to phone the police so I said phone them ill happily wait as I've done absolutely nothing wrong.absolute vile store I will never ever shop at any herons again that's for sure,who do these staff think they are?I wish I'd recorded it and intact I'm going to wear a camera and gk in again and record the experience to make others aware and prove how vile these people truelly are making up false allegations against customers.i will prove it and upload the footage

Great store, some really good bargains to be had, staff are an asset !! I will definitely be back!

I visited the Hobs Moat store in Solihull for the first time on Friday, I was pleasantly surprised by the variety of the stock on the shelves and how clean the shop was, I am an elderly shopper who struggles to reach items at times. The Store manager was very helpful and polite and helped me with my shop.
Its very nice to see young people still with respect
Well done Heron he was a credit to you

Often over charged one time I was over charged 6 pounds.
One price on shelf another at the till.
I shop at most local
Shop and heron is by far the most often however I do shop there more often then any other local because is convenient hence my middle rating

Since herons was bought by bnm its gone massively down hill

Far too much pressure put on all staff
Managers are expected to work long hours without pay
Worse company anyone could work for

The store in Bury facing the bus station is a shambles. If I could give a zero I would. No sense of urgency from the staff, of which most spend time outside smoking. I’ve just been in there and had a 10
Minute wait to get served because only one staff member was on the tills and flitting between self serve because the price was wrong on a chocolate bar. No attempt to call other staff, or any help forthcoming from any other staff either.
Result was me missing a bus that runs every hour. Looks like Heron are yet another retailer paying a pittance on the lowest staff numbers possible and getting exactly back what they pay in.

A relative of mine worked there some time ago and was let go with a very poor excuse of why they let them go, they had done nothing to breach their employment contract, and two days after they're advertising for staff offering a 12 hour post ! My relative also told me the HR were rude to them on the two occasions they had to deal with hr, do not work for this company, no job security and there are certainly no opportunities to progress ! My relative was treated appallingly however thankfully they have some moved on to a far better job and an employer who looks after them, so who needs Heron foods ? Management are a joke there...

Hi i went for a interview with plenty of experience and didn't get a email stating i didn't like i was told and they employed some with tattoos and piecesing in face covered absolutely a joke for a company i wouldn't recommend anyone for a job there

Although the shop is clean and sells some good products, The School Pudding range is Absolutely Discusting, £2.50 for a crap pudding. Nothing like the pudding I had at school...

The Barton staff are really nice, helpful and respectful. However, what was an excellent company is poor since they were purchased by b&m. Prices are generally good but you need to do your homework as it's not universal. Food quality varies greatly. Some food is just not fresh and sometimes damaged packaging. On the plus side it seems to be clean. I worry about how well the staff are treated as they have a poor reputation from other areas.

Don't buy anything unless always keep receipts because of anything off there's the excuse

Extremely bad customer service, never known anything like it, staff completely blank all customers and chat and joke on headsets, not concentrating at all

We went to herons foods in high green and purchased some tins of diet coke the sign said 1.99 and when we went through the till the assistant charged us 5.75 instead of 3.98 when we questioned this she said that the price shouldn't be still on them the supervisor came and was very ignorant and rude half of the staff look like they haven't got a clue what they are doing and you have to ask for a receipt as alot of the times you get over charged I think the staff need training on there manners