Once we were able to find the Gold+ counter our experience was GREAT! However finding and accessing the Gold+ booth is really difficult from the terminal with luggage. That said, the staff were f... Voir plus
Établissement
Changer d'établissement737 Albany Shaker Rd, 12211-1001 Loudonville, New York, US
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Lisez les avis des autres
The Dodge Durango we were given was great and the car seat for my grandson was great. I loved that the car seat was clean and wrapped in plastic when we got it. The gentleman who helped us at the Hert... Voir plus
Albany continues to be one of the more challenging Hertz locations. Multiple notifications days prior to our ALB arrival then again being told they have no paperwork on our reservation. Other recent... Voir plus
Customer service and experience was great at the time of pickup and return. Nissan rogue car was over all good but didn't have lane correction. Wiper blades needs to be replaced. Breaks were soft, n... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
737 Albany Shaker Rd, 12211-1001, Loudonville, New York, Etats-Unis
- (518) 456-1777
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3,9
Bien
103 avis
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Great Experience
Car was ready service was prompt and courteous. Was on my way in no time at all.
19 octobre 2026
Waited 25 min outside freezing…
The office in the airport was closed and was outside in the garage. There were about 15 people ahead of me and we had to wait standing in the freezing cold for about 25 min. It was brutal! Hertz has to do better than this!!!
19 octobre 2026
Always a great experience nice…
Always a great experience nice employees always willing to help! Professional and knowledgeable!
16 octobre 2026
The rental location and process was…
The rental location and process was fast and efficient.
15 octobre 2026
Everything was good except the inside…
Everything was good except the inside of the windshield was not clean. I had to clean it myself so I could see clearly.
14 octobre 2026
Nice customer service- nice car!
13 octobre 2026
Didn’t have the car I reserved 2 months…
Didn’t have the car I reserved 2 months previously.
14 octobre 2026
Albany Hertz provided a nice rental experience
Once we were able to find the Gold+ counter our experience was GREAT! However finding and accessing the Gold+ booth is really difficult from the terminal with luggage.
That said, the staff were friendly, helpful and had our car waiting. The vehicle was also a true pleasure to drive during the week.
5 octobre 2026
Pick up system was slow and unorganizex
5 octobre 2026
Different car was provided that I…
Different car was provided that I didn’t order.
Car was dirty— especially the windshield.
With rental costs so high— the least you can do is provide the clean car that was ordered!!!!
7 octobre 2026
Very quick and easy rental and return
6 octobre 2026
Great people at ALB airport!
6 octobre 2026
Actually the afternoon shift agent on…
Actually the afternoon shift agent on the 30th late. He was super helpful and knew his stuff. In ALB.
30 septembre 2026
Great customer service
Great customer service. Exceptionally easy pick and drop off process. Vehicle was very high quality for the price. Will definitely be using again!
5 octobre 2026
Albany continues to be one of the
Albany continues to be one of the more challenging Hertz locations. Multiple notifications days prior to our ALB arrival then again being told they have no paperwork on our reservation. Other recent rentals … PCB, in and out in less than 5 minutes and that included the three customers in line before me. Additionally, we understand cannabis is legal in NY but the last several times our car has reeked. Several rentals ago we had to get another vehicle.
30 septembre 2026
Great experience
Easy to book, fair price, clean new car, easy and fast pickup and return!
3 octobre 2026
The person giving the cars away was…
The person giving the cars away was very rude and had a poor attitude toward regular customers. They were always on the phone and did not want to help. Very poor customer service.
3 octobre 2026
Hertz held our car until around…
Hertz held our car until around midnight when our plane came into Albany Airport really late.
29 septembre 2026
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