Embarrassment for an American company
Pickup is wild. Thankfully was gold so I didn’t have wait in glacial line with ONE employee. Once stepping into bwi rental gar garage- extremely unclear where to go. Laughable actually. And the return process at reisterstown Baltimore was an absolute joke. The employee there couldn’t have been more unhelpful. Location was physically closed when I got there (sign on door saying “dropping off customer”). Waited. Then just needed a receipt printed and she claimed she had to “close out the other car” by vacuuming it for 15 minutes. All I needed was a receipt and it took almost 40 minutes. Hertz has fallen so low it’s actually embarrassing they’re still in business.








