Hertz - Bloomington - 2nd Avenue South Avis 

Love there prices and cars been with them for a while now.

Staff charged me a smoking fee after the fact a couple weeks after the return.

The vehicle had a bad smell as if an animal urinated in it. I've rented from here many many times and never had this type of experience. It is unfortunate, but this time I was very disappointed. My wife initially had a headache while riding in the vehicle but with the outside air circulating it became bearable but noisy with the circulating fan running at a higher speed than usually necessary.

I will still rent from here because I'm a regular and this was clearly an exception to their normal great service. But I need to be truthful so corrective action can be taken.

My appointment to pick up a vehicle was scheduled for 5:00 pm but I got a call at 4:20 pm and was advised that the office closed at 5:00 so I needed to come in earlier. I had already scheduled an Uber pickup and was not able to change the pickup time. I called the Richfield office back and explained my predicament and let them know that I couldn’t be there till 5:00. My day had been very stressful and then I was panicking about having to find another vehicle. Thankfully the staff at the Richfield office understood my predicament and graciously agreed to wait for me. I got to the office at 5:01 and was all checked in and out of there by 5:10. Shout out to the Richfield staff for helping me out that day!

Have worked with Cindy and team for many years, always friendly and helpful with process and potential
problems.

All of my needs where met. The vehicle was great along with the experience!!

Responsive. Staff listens and are very friendly

~* The 2nd Avenue, Bloomington/Richfield Location is My Absolute Favourite! The Agents are Always Friendly & Super Helpful! The location is really convenient and paired with the Stellar Staff, it makes this Hertz Location My Go-To for Renting Vehicles! Thankyou!!

I'm usually greeted with keys ready for a car that meets the needs you have notes on my account for. That was not the case this time. Plus I thought i was eligible for an upgrade but I must have misunderstood. I will ALWAYS need a car with power driver's seat and heated seats due to my physical issues. Not sure how to make sure that's noted and followed each time.

Getting the minivan I needed was great and they made it happen. When I booked for a specific minivan and you issued a different minivan that wasn't helpful because I needed all the seats to go down and length of the minivan mattered. If you have issued the minivan I booked than I would have given the maximum stars.

Made the process extremely quick and easy will definitely be renting when I come back again

Was fast and easy they where ready and they even upgraded the vehicle at no cost no hassle from them. I will rent from them from now on.

The car was good and the staff was awesome

I was charged for an additional driver. As a gold member my spouse should have been included without an additional charge. According to Hertz corporate my spouse was listed as an additional driver and not a spouse.
When calling the office that I rented from I was told that I have to have 5 rentals before my spouse is included as an additional driver. I see nothing in the Hertz program that indicates this requirement. In fact, I rented from a different Hertz location 3 weeks ago and did not have this issue.
Very poor customer service!