Walk from BUR terminal to check in desk is a schlep. Upon arriving Hertz counter, attendant was very helpful. Attentive. Aware. Considerate towards business traveler. I made inquiry regarding an al... Voir plus
Établissement
Changer d'établissement2501 North Hollywood Way, 1st Floor, 91505 Burbank, California, US
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Lisez les avis des autres
The car was good but it's reeked of smoke. I should've returned it before I even checked it out so I just can't believe how bad the smell was and it never got better over the week even if I aired it o... Voir plus
Hertz continues to exhibit IT and inventory problems At pickup time, there was only one vehicle left. Fortunately, I was able to take it. After returning my vehicle, I received what I assume is an e... Voir plus
Easy, instant pick up with zero paperwork. Was upgraded one class of car due to a credit card promotion and was assigned a gorgeous new Mercedes Benz GLE 350, which was an amazing car to drive. Helpfu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
2501 North Hollywood Way, 1st Floor, 91505, Burbank, California, Etats-Unis
- (818) 569-3565
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4,1
Bien
61 avis
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You didn’t have the car I reserved
You didn’t have the car I reserved. You only had two sedans. I reserved an SUV. What the hell? What was the point of my reservation?!? Get your shit together, Hertz. What if two people showed up before me and took the only two cars in stock?? Then you wouldn’t have even had a car for me. Never again.
13 octobre 2026
Poor car selection
13 octobre 2026
Awful smoke smell!!
The car was good but it's reeked of smoke. I should've returned it before I even checked it out so I just can't believe how bad the smell was and it never got better over the week even if I aired it out I was not impressed. but all the people there were good and it was easy to check in and drop off.
15 octobre 2026
The process of obtaining and returning…
The process of obtaining and returning a rental from Hertz is simple and a pleasure.
3 octobre 2026
President's Club pick up line had no…
President's Club pick up line had no cars of the size I reserved. All compacts or sub compacts. I had to go to the office to get a car. So, that PC benefit has now worked for me in the past six rentals. I did get a nice car from the office for this trip.
11 octobre 2026
Great staff
Great staff, ease of rental. Walk up find your name and leave. Cant get much better than that.
7 octobre 2026
Super easy pick up and drop off
Super easy pick up and drop off. All done with my account which I paid for ahead of time
5 octobre 2026
Excellent service but no EVs
Excellent service, fast and easy pickup. Disappointed that the location no longer rents EVs.
1 octobre 2026
President's Circle at Burbank was fast…
President's Circle at Burbank was fast and efficient. I just got into a car and left. Would recommend.
29 septembre 2026
The car was really dirty and the side…
The car was really dirty and the side view mirrors were both loose
1 octobre 2026
Fast and easy
30 septembre 2026
great service
26 septembre 2026
We requested a different vehicle than…
We requested a different vehicle than was assigned to us. The employee rated a 10. He proceeded to make the exchange with friendliness and professionalism.
27 septembre 2026
Good clean car and fast checkout from…
Good clean car and fast checkout from the rental lot. Do this every time!
23 septembre 2026
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