The van was perfect for our girls Bachelorette weekend get away. Plenty of room fir baggage snd coolers. Thank you

Établissement
Changer d'établissement21154 Us Hwy 19 North, 33765 Clearwater, Florida, US
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Nice vehicle and customer service at Clearwater location. Very disappointed at business policies. I paid in advance and having problems getting 2 day refund for retuning early due to family emergency.... Voir plus
They handled my car rental very professional. Explained all the car function and how to handle all the electronics, like GPS.
I was scared that the car was gonna break down while I was driving it cause it did some weird light thing. I was able to switch out the car for another car, but I had to drive 30 minutes away it cut a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
21154 Us Hwy 19 North, 33765, Clearwater, Florida, Etats-Unis
- (727) 723-8661
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The van was perfect for our girls…
The van was perfect for our girls Bachelorette weekend get away. Plenty of room fir baggage snd coolers.
Thank you
Very disappointed
I did not get the car I ordered, they gave me the car on empty and no windshield washer fluid. Horrible customer service
I was scared that the car was gonna…
I was scared that the car was gonna break down while I was driving it cause it did some weird light thing. I was able to switch out the car for another car, but I had to drive 30 minutes away it cut away time that I had on vacation and then it was also a waste of my gas. It was just really inconvenient.
Customer service is amazing
Customer service is awesome and I will only rent from this location because of how they treat their customers
They handled my car rental very professional.
They handled my car rental very professional. Explained all the car function and how to handle all the electronics, like GPS.
Car smelled like weed
Car smelled like weed. Headlights didn’t work which required me to spend 2 hours on a Saturday at a repair shop. No credit for my time or loss in use of the vehicle.
Customer Review:Avoid at all costs
Customer Review:
I’ve given this location—the closest one to my home—multiple chances, but the service is consistently terrible. Despite being a Five Star Elite member, my status is completely ignored every time I walk through the door.
Almost every visit starts with staff claiming they don't have any cars available, only for them to magically "find" one after I literally point out the rows of vehicles sitting right outside on the lot. Even then, I am never given the car class or vehicle type I actually reserved and paid for.
To make matters worse, they repeatedly fail to link my Hertz Five star Gold Plus Rewards account to my reservations. This creates an administrative nightmare during the rental, causes massive headaches after returning the vehicle, and deprives me of the reward points I’m owed. On one rental, I returned the car and 3 days later get a text saying I still had the car!
I had to call corporate and an hour of my time.
It is a frustrating, mismanaged, and overall horrible experience. Save yourself the stress and rent from a different location.
A Hit and a Miss
Nice vehicle and customer service at Clearwater location. Very disappointed at business policies. I paid in advance and having problems getting 2 day refund for retuning early due to family emergency. I’m a gold member and feel like this policy should be amended. The vehicle did not have washer fluid in it which was poor quality preparation on the business side for renting out a vehicle.
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