Hertz - Concord - Monument Boulevard Avis 

My rental smells like an ashtray. I need to take an inhaler just to feel ok after my hour commute.

The people I deal with, and Hertz' policies.

Good service

Great Local Team

The car i had reserved was not available due to last minute maintenance. They managed to call around and find me a car. They got it there timely, and had it ready for me to roll. The two staff members were both incredible, nice, and made the experience great.

The only reason I’m not giving this location 5 stars is due to the fact that the computer system is outdated, which makes wait times longer, tougher to resolve issues and definitely is not fair to their employees. The employees at this location were amazing. I worked with both Chris & Isella and they went over and above to help me with my situation. I was in the rental for 19 days, had to keep calling to extend…they always picked up the phone and was quick with my response. I did witness both of these employees problem solve with other customers and I felt they would have had an easier time with better technology! They both handled themselves professionally and with grace. The location needs an upgrade to be more accommodating for both their employees and customers. I give the staff at this location 5 stars…they truly help the customers…but, the technology, ease of employees able to communicate with corporate, vehicle availability, confusing technology online when booking, and the run down of the building is why I gave my review 4 stars. Hertz…you have great employees at this location…do better for them…you don’t want to lose them. Thanks again to Chris &’Isella. But…lack of technology and difficulty getting through to higher management caused me to witness a young couple wait for over 2 hours to pick up their rental! All because they were on vacation from out of the country and the computer system had an issue with their international booking…one they had paid in full before the rental! Over 2 hours! Making other customers and myself wait too! 5 stars to the employees…2 stars for the tech & visual rundown of location. Vehicle was fine. Thanks so much, hope this helps.

The customer service was very hospitable! The lady at the counter was extremely helpful and accomodating to my senior mom renting the vehicle and the experience was fast and pleasant.

Made a reservation to pickup the car at 9am, when I got there car was not ready. Waited 15 mins. and apparantly the car needed service which they only said after cleaning it. Gave me a replacement car which I had to wait 30+ more mins. Got out the lot after 10am. Not worth it!