I booked an SUV, I showed 3 hours later to pick it up and the original one was no longer available buy they gave me the new Hybrid RAV4, it was great for my long road trip! New, comfortable, roomier,... Voir plus
Établissement
Changer d'établissement2930 Preston Road, Suite 920, 75034 Frisco, Texas, US
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Lisez les avis des autres
I’ve used this Hertz location several times, and although I had some frustrating experiences in the past, I have to give credit where it’s due. They have improved tremendously. The service feels much... Voir plus
Requested a half ton truck and only thing available was full ton. Drove for thirty miles over two hours and returned. To get into mid sized SUV was $150 more so I declined. Instead of charging me a... Voir plus
I enjoyed renting with hertz. The staff was super friendly and helpful. Would rent again 11/10
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
2930 Preston Road, Suite 920, 75034, Frisco, Texas, Etats-Unis
- (972) 712-2583
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3,6
Moyen
13 avis
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A Great Experience!
I booked an SUV, I showed 3 hours later to pick it up and the original one was no longer available buy they gave me the new Hybrid RAV4, it was great for my long road trip! New, comfortable, roomier, fuel economy, great performance, all great! When I returned it I forgot the sunglasses in the car, a week after I went to check and they had them in the lost and found. So thankful for all the great service, nice, friendly and honest staff, very affordable price. I appreciate everyone at this location! THANK YOU !!!
14 octobre 2026
Customer Service was good
Customer Service was good. I was disappointed that they did not give me 2 options to chose from, vehicle wise.
6 octobre 2026
Car was ready and clean
9 octobre 2026
They gave me a tiny vehicle and refuse…
They gave me a tiny vehicle and refuse to give me a credit for the difference. I’m going to file a small claims court case against them.
29 septembre 2026
Easy pick up easy drop off
25 septembre 2026
The car wasn’t clean and I was charged…
The car wasn’t clean and I was charged incorrectly
21 septembre 2026
I enjoyed renting with hertz
I enjoyed renting with hertz. The staff was super friendly and helpful. Would rent again 11/10
19 septembre 2026
A big improvement…
I’ve used this Hertz location several times, and although I had some frustrating experiences in the past, I have to give credit where it’s due. They have improved tremendously. The service feels much more organized, professional, and customer-focused now, and I truly appreciate the difference. It’s nice to see a location listen, improve, and make the customer experience better.
9 septembre 2026
Easy pick up and friendly service
Easy pick up and friendly service. The car was clean, but smelled like cigarettes. Staff offered to spray the car, but I was in a hurry and declined.
12 septembre 2026
The car was in good condition
The car was in good condition. However, it was not fully cleaned.
10 septembre 2026
I expected better service....
The issue is that the car was so dirty from the outside when I picked up and it was hard to see if there's any scratches on the body. I also did not feel it was an upgrade to what I originally booked as the agent had stated.
2 septembre 2026
Buyer beware if they don’t have what you reserved…
Requested a half ton truck and only thing available was full ton. Drove for thirty miles over two hours and returned. To get into mid sized SUV was $150 more so I declined. Instead of charging me a single day’s rental, which would have been fair, THEY CHARGED ME FOR AN ENTIRE WEEK! I put thirty miles on and had for two hours, they weren’t able to put me into something comparable, and charged me a week’s rental. I’m in their President’s Club and have worked with them almost exclusively for 25 years, so surprised how I was treated.
8 juillet 2026
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