Hertz - Henderson - North Gibson Road Avis 

Great Job, Great Customer Service and get pricing.

Service, vehicle and professional

The young lady behind the counter, whose name escapes me at the moment, is great to deal with. You are lucky to have here. on point polite and professional. The lady that was taking pictures of the car- lot of happy energy there. It was a good experience.

Took an hour to get the vehicle was not very organized

To sum up- made car reservation almost two months in advance for certain daily rate. Upon arrival to pick up vehicle was actually charged near twice that amount. Of course at that point too late to argue much or go somewhere else. So yeah.. basically ended up a 'bait and switch'.

Friendly staff but overbooked waiting 2 hrs for cars

I was late arriving for pickup as my flight had been delayed. My rental confirmation email stated that the location would remain open for two hours past their usual closing time if I had provided flight details (which I had). This was false and misleading information provided directly from Hertz.

The location ordinarily closes at 17:00. I arrived at 18:30 expecting staff to be onsite for at least a further 30 minutes based on information in my confirmation, however the location was well and truly closed with no staff available onsite. My frustrations were compounded when trying to find a phone number for Hertz which would lead me to an actual living, breathing human being to resolve my issue- unfortunately, this radical notion is exclusively reserved for fantasies.

When I shared my frustrations the following morning when returning to collect the car, staff were unapologetic and told me that after-hours collections were only available from airport locations. I showed staff my confirmation and pointed out that there were no conditions nor exclusions noted with regard to after-hours pickup at airport vs. non-airport locations (I’m happy to forward my confirmation or provide screenshots) and the confirmation specifically mentioned the North Gibson, Henderson location. Despite being pleasant to speak with, the staff member essentially shrugged off my grievances.

Customer facing staff at the location appeared to be “stretched”.

The car (EV) I received was not fully charged, not fully cleaned, and was a bit beat up with several scratches, dings and marks (inside and out).

I don’t often rent with Hertz due to similar issues I’ve previously experienced. The whole experience was disappointing and lived up to Hertz’s poor reputation. This was not the experience I was looking for after arriving following 20+ hours of international, long-haul travel.

I will concede that I rented from Hertz as it was significantly cheaper than its nearest competitor on this occasion. That being said, I suppose you get what you pay for.

I’d be happy to discuss this further with Hertz- the confirmation number for this booking was L61421891A7