Personnel working at the rental facility were great! The only issue we encountered was that there was not a vehicle for us at pickup. We reserved a small SUV, no cars or suvs were available so we we... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy interaction with the staff at time of pick up. Also, contacted customer service to rearrange drop off due to weather and flight change and the process was quick and easy.
My experience was terrible. The customer service was terrible not having a vehicle even though I made reservation weeks prior was terrible. No heads up from management to me or even the group I was tr... Voir plus
Eventhough the car was ready for me to pick up on time, there was no other option tp choose from than the one car left on the lot when I arrived. So as having a gold reservation, that was somewhat d... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
8100 Monroe Rd, 77061, Houston, Texas, Etats-Unis
- (713) 948-5300
Your Car Rental Deals, News & Offers
3,7
Moyen
64 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
God rental experience
I knew we could have to stop at the counter to update my credit card and add a driver but staff were courteous and helpful. Shuttle drivers were amazing at both ends!
19 octobre 2026
As usual, excellent experience
Car was ready, clean and ready to go when we arrived. As usual, excellent experience!
15 octobre 2026
Personnel are great
Personnel working at the rental facility were great! The only issue we encountered was that there was not a vehicle for us at pickup. We reserved a small SUV, no cars or suvs were available so we were given a massive pickup truck instead. It worked, but cost more in gas and was harder to drive due to the size.
13 octobre 2026
Carrendia was very accommodating and we…
Carrendia was very accommodating and we appreciated this.
13 octobre 2026
Easy interaction with the staff at time…
Easy interaction with the staff at time of pick up. Also, contacted customer service to rearrange drop off due to weather and flight change and the process was quick and easy.
11 octobre 2026
Great pickup and drop off.
14 octobre 2026
Im a president circle member
Im a president circle member. There were no cars available when i got there. Long wait. Finally got a car that smelled of smoke.
9 octobre 2026
Quick, easy, and fast
Quick, easy, and fast. It's exactly what I want when renting a car. Online reservation was easy. Pickup and return was simple. The shuttle driver was terrific.
6 octobre 2026
Excellent- reached out for issues with…
Excellent- reached out for issues with billing AFTER return and were all RESOLVED pretty quickly <3
3 octobre 2026
My experience was terrible
My experience was terrible. The customer service was terrible not having a vehicle even though I made reservation weeks prior was terrible. No heads up from management to me or even the group I was traveling with. The Hertz driver asked everyone on the bus if we had reservations but for what since there were no cars anyway. The lady at the front desk said as very rude to me and anyone that asked her a question. Do not book at Houston Texas airport.
4 octobre 2026
Charged too much for a 24 hour rental.
3 octobre 2026
The wait in line for the car was less…
The wait in line for the car was less than 3 minutes!! The car was terrific, I will always pre-pay gasoline, as I did not know Houston area well.
Drop off was also a snap!
Lovely car, very nice people!
The shuttle driver back to the airport was Ruben. He dropped me off at the Delta counter, as I had to check baggage. Great service! Thank you. I've already booked my next Hertz rental!!
29 septembre 2026
Car was brand new and who doesn’t like…
Car was brand new and who doesn’t like a new car to drive
Great experience
Thanks
1 octobre 2026
Rent car with “oil change” message from the very first day
I got a car that on the next morning after I picked it up was constantly showing a message on the board. “Oil change”
Ei called for assistance but I was told that I would have to bring it in for an exchange, I explained that was not possible… we had a 4 days weekend reunion and a very hectic schedule.
Drove the car with the stress of knowing that it needed oil change!
29 septembre 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.