Wonderful experience with the desk agents. Were very helpful getting my rental to me quick and efficient, especially as I was juggling my toddler and a car seat. Thankful for their great customer serv... Voir plus
Établissement
Changer d'établissement1440 S Milwaukee Ave, 60048-3602 Libertyville, Illinois, US
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Time: It took me about an hour to get the rental car. There was only one person (second person came in much later) and about 5-6 customers all waiting. Fuel Charge discrepancy: Car was picke... Voir plus
Malik, the store manager, was very pleasant to work with. Professional and prepared.
Hertz is always the best!! Every time they go above and beyond and always meet our expectations - thank you!
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
1440 S Milwaukee Ave, 60048-3602, Libertyville, Illinois, Etats-Unis
- (847) 573-0380
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4,2
Bien
10 avis
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Wonderful experience with the desk…
Wonderful experience with the desk agents. Were very helpful getting my rental to me quick and efficient, especially as I was juggling my toddler and a car seat. Thankful for their great customer service. 💕
12 octobre 2026
Malik
Malik, the store manager, was very pleasant to work with. Professional and prepared.
13 octobre 2026
Hertz is always the best!
Hertz is always the best!! Every time they go above and beyond and always meet our expectations - thank you!
26 septembre 2026
Great service!
9 septembre 2026
Easy and Friendly
The gentleman that worked there was very nice, the car was brand new and super clean and drop off was easy. Pick up was easy too.
1 septembre 2026
Time and fuel discrepancy issues
Time:
It took me about an hour to get the rental car. There was only one person (second person came in much later) and about 5-6 customers all waiting.
Fuel Charge discrepancy:
Car was picked up with 70 -80% gas but it was documented it was full, attendant Greg ( fyi I specifically asked his name for this reason), notified me gas was not full but he would note it in my rental notes which he never did. He also told me to take a picture of gauge which I did.
When I returned the car, it was returned at exactly same level maybe more and I was still charged.
And what made the experience worse, I took time and went back into the location to correct it and was told it’s over 24 hours so they can’t fix it and submit a request. Now I have to spend even more time submitting a request for reimbursement which I am not sure how long it will take.
1 septembre 2026
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