George, Albert, and Alex at this location are polite, fast, and accommodating. They’re literally doing the work of what was once a couple different hertz locations, consolidated into one. And they do... Voir plus
Établissement
Changer d'établissement404 S Figueroa St, 90071 Los Angeles, California, US
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Lisez les avis des autres
The location I rent from Los Angeles Westin Bonaventure has a fantastic team led by Jorge. From checking in at the location to receiving the keys to my car is seamless. As a gold plus member, they alw... Voir plus
Very disappointing Hertz rental experience. I had a prepaid reservation, but when I arrived to pick up the car, I ended up waiting over an hour. There was no car ready for me, and after all that w... Voir plus
Great employees always happy to help!
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
404 S Figueroa St, 90071, Los Angeles, California, Etats-Unis
- (213) 625-0997
Your Car Rental Deals, News & Offers
3,7
Moyen
7 avis
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Amazing staff
George, Albert, and Alex at this location are polite, fast, and accommodating. They’re literally doing the work of what was once a couple different hertz locations, consolidated into one. And they do a great job. If any of these 3 are taking care of you, you’re in good hands.
16 octobre 2026
Great employees always happy to help!
29 septembre 2026
Everything was smooth and really easy…
Everything was smooth and really easy directions.
28 septembre 2026
The front desk young guy was realy rude…
The front desk young guy was realy rude to all the customer
18 septembre 2026
Very disappointing Hertz rental…
Very disappointing Hertz rental experience.
I had a prepaid reservation, but when I arrived to pick up the car, I ended up waiting over an hour. There was no car ready for me, and after all that waiting they eventually had to swap vehicles around just to get me one. The employee did tell me she would give me extended return time because of the delay, which I appreciated, but a confirmed reservation should not involve this much waiting.
I also had a Hertz birthday promotion for a free rental day. The email I received did not provide a promotional code, and at the counter I was told there was a problem because my reservation had been prepaid. I later contacted Hertz customer service and was told a manual credit would be noted, but I still have to follow up to make sure it is actually honored.
The car itself was fine and the trip went well once we finally got on the road. My complaint is with the pickup process and the difficulty getting the birthday benefit that Hertz itself offered me.
After waiting more than an hour for a reserved car and then having to spend additional time dealing with customer service over a promotion that should have been straightforward, this was one of my most frustrating car-rental experiences.
17 septembre 2026
Hertz Los Angeles, Westin Bonaventure
The location I rent from Los Angeles Westin Bonaventure has a fantastic team led by Jorge. From checking in at the location to receiving the keys to my car is seamless. As a gold plus member, they always go out their way to procure a mustang, Bronco or Jeep upon request. These cars are more than most of the time unavailable on the location website, however Jorge and the team always try their best to find me one of these cars if I request in advance. This is the location I always go to and will continue to do so
31 août 2026
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