Hertz - Memphis - Memphis International Airport (MEM) Avis 

I wish I was able to upgrade a car, but I do understand it was extremely busy weekend

Great service, the staff was very helpful and answered all of my questions with a pleasant demeanor. The airport location is great!

Hertz sent me an e-mail before my trip even started to tell me that if i put in all my credit card information, took and uploaded photos of my drivers license, that i could go right to my car upon arrival. Not true. I was forced to do all again at the Hertz desk because i was not a GOLD member. Nor was this made clear when i did all the pre-check in stuff before my trip started. And when Hertz sent me a text to ask how my trip was going, I texted back all this and said i was disappointed and there was no response from Hertz. And now i find that they have given my e-mail to a third party - Trustpilot. Never again Hertz.

This is the worst counter I have been to. This is my second time with the same experience. The app says my car is ready. The reader board says to see the desk. The attendant said they would look for a car. Why make a reservation when it is not ready? Then, they tried to give me a vehicle that was not in my reserved class.

EASY ACCESS AND THERE WERE PLENTY OF CARS TO CHOOSE FROM AT TIME OF RENTAL.

Extremely efficient service! The car was clean. and had a nice supplemental car and upgrade. Service was friendly. But more than anything was the efficiency of the pick up and drop off! Spectacular. I love Hertz.

I wasn't allowed to pick the car I was to drive upon arrival. When I walked to the lot, the attendant asked me to wait and then gave me the keys for a car. Upon my surprise, the car was pretty old and had a lot of miles on it. The smell inside the car wasn't very pleasant, but I was unable to switch cars Very weird as I'm a Gold Member.

Arrived at the Memphis airport to pick up my car after my flight. The gentleman at the counter was very short and just told me to pick up the black suv from presidents circle. (All you had was 1 car). Walked around the car and noticed that one of the mud flaps was damaged. Went back inside and told him about it, and he just shrugged it off and told me that I would have to either take the car the way it is, or just wait. Asked him how long the wait will be, and he just didn’t even bother to answer. So I went back to the car and then noticed that the volume knob was missing. I notified the lady at the checkout gate and asked her if she could notate that the volume knob on the radio was missing. She said that she wouldn’t be able to as there was no box for her to notate it .. and asked me to take pictures of the missing knob. I’m just worried that when I turn in the rental. Hertz will charge me for it. And then I’ll have to submit pictures etc. (major inconvenience). I’m just wondering how a vehicle like this even passes rental ready inspections. Also there were plenty of other cars in the reserved section, why only 1 vehicle in the presidents circle? The quality of the vehicle and the whole
Experience has left me very dissatisfied!

Vehicle I ended up with was good, but upon arrival the expected vehicle was unavailable. In fact NO vehicles were available. I had to locate an agent and wait at least 1/2 hour while he located a vehicle.

I usually have a very good experience with Hertz. My one issue with Memphis on this trip is that I think I woke the employee who checks out Pres Circle/5 Stars as they leave the Hertz area.

The staff was friendly and helpful when locating and selecting the vehicle. The process of verifying the vehicle was not damaged during existing and return was excellent.

Everything from booking online to drop off went well.

The car was clean and did not smell of cigarettes. Big plus. The floors were clean as were the seats.

Rental was easy and quick. Car was clean and great on gas

Ive used hertz for years. We rented a car at 11p in a dark parking garage. Halfway to our destination I cut my finger and started bleeding! Turns out, the entire front seats and dashboard were COVERED in glass shards. Like maybe the person who rented it prior busted the windshield, had it replaced, and then no one cleaned the dang car. Which is alarming. Their resolution was $50 and some points. Not even enough for a free rental. What a joke.

I picked my car up a couple hours early and upon exiting the airport, they advised the rate would increase. The total was nearly $380 more.

In addition, after hitting the interstate the service engine light appeared, as well as, an occasional thumping noise underneath the car.

Upon arriving at my destination an hour away from pick-up, I used the chatbot/messenger who was not helpful, therefore, I called the 800 line to address both issues. No luck. Only one issue at a time. One requiring me to drive an hour back to Memphis Airport to do an exchange where the line was out the door. They were not able to understand why the rate changed so significantly, therefore, they gave me a brochure to call the 800 number. I did so after my trip and they too could not figure out the rate increase issuing a refund which is still not correct but at this point I’ve given up.

I am extremely disappointed with my recent rental experience and the unacceptable level of customer service I received.

I made a reservation well in advance for a Dodge Ram 2500, and my reservation was confirmed. However, when I arrived to pick up the vehicle, I was informed that it was not available. Rather than offering an apology or attempting to resolve the situation, the rental agent rudely told me that I needed to read the fine print in my reservation because it stated that I would have to accept whatever vehicle was available on the lot.

I find this completely unacceptable. What is the point of making a reservation well in advance and receiving confirmation if the rental company has no intention of providing the vehicle reserved? I ultimately accepted a Dodge Ram 1500, which worked adequately for my needs, but it was not the vehicle I had specifically reserved and expected to receive.

Unfortunately, the poor customer service continued when I returned the vehicle. There was no agent available to check me in. When I finally located an employee, she was sitting inside a rental vehicle listening to the radio. When I approached her about returning my vehicle, she responded in an extremely rude and dismissive manner, telling me to just leave it and that she would get to it.

This type of treatment is completely unprofessional and unacceptable. Customers should not have to deal with rude employees, unfulfilled reservations, and a complete lack of concern for customer service.

I understand that vehicle availability can sometimes change, but that does not excuse the attitude and behavior of the employees I encountered. A simple apology, a professional explanation, and a willingness to assist would have made a significant difference.

This was an extremely disappointing experience from beginning to end. I would strongly recommend that management review how confirmed reservations are handled and address the lack of professionalism and customer service at this location.

Based on this experience, I would have a very difficult time recommending this rental location to anyone.

our car was very average compared to other rental company cars

Excellent, immediate, and friendly service