The car we rented had mechanical issues and we couldn’t use it. Someone had damaged in the past and used zip ties to try and Rescue the skid plate on the bottom of the car. As soon as we took off th... Voir plus
Établissement
Changer d'établissement1618 Nw Broad St, 37129 Murfreesboro, Tennessee, US
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Employee at the desk was very friendly and informative. Transaction was fast. There was a problem with my Gold membership, which he pointed out and showed me how to fix. Only small issue I had was the... Voir plus
My experience at the 1618 NW Broad St Murfreesboro, Tn - Hertz location was amazing. Great customer service from Jason, Kaden, Rob, and the Branch Manager Ezzard! 10/10 staff!
I like the rewards program and when the presidents circle is available the selection of vehicles. I wish the local rental locations would offer that.
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
1618 Nw Broad St, 37129, Murfreesboro, Tennessee, Etats-Unis
- (615) 494-1653
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4,0
Bien
12 avis
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Great customer service
Everyone is always so helpful and works hard to make the customer happy
14 octobre 2026
The car we rented had mechanical issues…
The car we rented had mechanical issues and we couldn’t use it. Someone had damaged in the past and used zip ties to try and
Rescue the skid plate on the bottom of the car. As soon as we took off the zip ties broke
Off and the skid plates started flapping so loudly there was no way we could use it. The person we spoke to on the emergency number was very nice and helpful. Even sent a tow truck to get the car because she new we were leaving on a trip and the rental car issue put us way behind schedule.
9 octobre 2026
I like the rewards program
I like the rewards program and when the presidents circle is available the selection of vehicles. I wish the local rental locations would offer that.
27 septembre 2026
Quick easy transaction
Employee at the desk was very friendly and informative. Transaction was fast. There was a problem with my Gold membership, which he pointed out and showed me how to fix. Only small issue I had was the outside of the car was pretty dirty when I got it. I believe at the time, he was the only one there and didn't have anyone to wash the car.
24 septembre 2026
Robert was professional and personable!
15 septembre 2026
Top for Me
I have never gone wrong with renting from HERTZ. They have have always been right on time with my rental and have gone above and beyond.
11 septembre 2026
My experience at the 1618 NW Broad St…
My experience at the 1618 NW Broad St Murfreesboro, Tn - Hertz location was amazing. Great customer service from Jason, Kaden, Rob, and the Branch Manager Ezzard! 10/10 staff!
17 septembre 2026
Staff was great the process was fast…
Staff was great the process was fast and easy. I recommend making your reservation for any of your rental needs.
2 septembre 2026
We were overcharged due to not having the vehicle they had in stock online
We were charged more for the car due to hertz not having a mid size sa
Sedan that we reserved. We were told We could cancel and go to another car rental place because the employees didnt want to upgrade us to the car they chose that was $18 more and was not our fault. They said other people reserved the same type of care before us online. If its online thats not the customers fault. They said we were supposed to call you to let you know the car wasn't going to be there until later that day and forgot to call.
The car was dirty also, fingerprints all in the inside and visible dirt on the outside.
The car kept saying to stop and take a coffee break also which was annoying.
Hertz makes a lot of rules that the employees have to follow, but this one is one that should not have happened. If the place doesn't have your car you reserved, they upgrade for free. This is the 2nd or 3rd issue i have had with hertz, will be the last.
19 août 2026
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