Rather than give us a discount that was included in the price, we were upgraded to a different vehicle which was filthy inside and out. The previous renter's paperwork was still inside the vehicle. Be... Voir plus
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I've been a Gold member at Hertz for a while and rent vehicles regularly for business. What I'm about to describe isn't a one-time mishap—it's a pattern of poor service that has finally pushe... Voir plus
Amanda was very polite and helpful. She kept us up to date on everything going on.
car worked well... EASY to reserve... easy to pick up and easy to return... made for a pleasant trip
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
1201 Briley Pkwy, 37203, Nashville, Tennessee, Etats-Unis
- (615) 399-5060
Your Car Rental Deals, News & Offers
3,3
Moyen
4 avis
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Rather than give us a discount that was…
Rather than give us a discount that was included in the price, we were upgraded to a different vehicle which was filthy inside and out. The previous renter's paperwork was still inside the vehicle. Because we were short on time we accepted the vehicle as is. I'm not sure if we will be using Hertz again.
1 octobre 2026
Amanda was very polite and helpful
Amanda was very polite and helpful. She kept us up to date on everything going on.
25 septembre 2026
Avoid All Hertz Locations in Nashville, TN
I've been a Gold member at Hertz for a while and rent vehicles regularly for business. What I'm about to describe isn't a one-time mishap—it's a pattern of poor service that has finally pushed me to abandon the Hertz and Dollar Thrifty company entirely.
My latest reservation exemplifies the problem: the reserved vehicle class wasn't available. Instead of a suitable alternative, I was given a cigarette scented 2024 model that was visibly dirty and unkempt, complete with footprints on the passenger seat back. Unacceptable.
I called headquarters to arrange an exchange at the BNA location. Despite BNA management and staff objections, they eventually processed it. However, when I returned the replacement vehicle to the Briley Parkway location, the manager attempted to charge me a cleaning fee—citing excessive grass and dog hair on the floor of the brand new car. This is the same location where I had just received the 2024 in poor condition.
This isn't customer service; it's a business model designed to exploit customers. I've experienced this behavior repeatedly in Nashville. After over a decade of loyalty, Hertz has made it clear they don't value long-term customers.
I will never rent from Hertz again. If you value your time and money, avoid all Nashville-area locations.
2 septembre 2026
car worked well..
car worked well... EASY to reserve... easy to pick up and easy to return... made for a pleasant trip
3 septembre 2026
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