Excelente servicio, un personal muy calificado y humanitario, me trataron muy bien, no domino el idioma inglés y el personal me ayudó en todo
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The location was extremely disorganized. I arrived one to two hours before the closing time listed online specifically to ensure that I would not arrive after closing. Despite this, I was charged... Voir plus
I was greeted as soon as I walked in the door. The process was smooth to rent as well as the return.
Very good and professional service quick and efficient.much appreciated.
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
502 S Main St, 2368, Randolph, Massachusetts, Etats-Unis
- (781) 297-0961
Your Car Rental Deals, News & Offers
3,6
Moyen
6 avis
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My family and I were at the Hertz…
My family and I were at the Hertz location in Randolph, Massachusetts, and unfortunately, due to the extremely hostile and discourteous treatment we received from the employee China Few, we decided to cancel our reservation.
This experience turned what should have been a pleasant interaction with a renowned company into a very disappointing and frustrating experience. For this reason, we cannot recommend Hertz based on what happened to us.
We believe that customer well-being, respect, and professional service should always be a priority. Unfortunately, our experience suggested otherwise, and we are deeply disappointed that this type of conduct is tolerated at a company of Hertz's reputation.
5 octobre 2026
Avis spontané
I was greeted as soon as I walked in…
I was greeted as soon as I walked in the door. The process was smooth to rent as well as the return.
29 septembre 2026
Excelente servicio
Excelente servicio, un personal muy calificado y humanitario, me trataron muy bien, no domino el idioma inglés y el personal me ayudó en todo
23 septembre 2026
Place was very unorganized
The location was extremely disorganized. I arrived one to two hours before the closing time listed online specifically to ensure that I would not arrive after closing. Despite this, I was charged for an additional two hours, and my required return time was moved forward by two hours. Considering that I had already paid approximately $1,000 for the rental, this felt unreasonable especially since I arrived early only to accommodate the location’s operating hours.
There was also no clear system for determining which customer was next in line. The employee appeared to be handling too many things at once. I understand that there was only one worker available, but the lack of organization created unnecessary confusion and delays.
When I returned the vehicle, approximately five or six customers were left waiting for an extended period while the manager and another employee went back and forth about an unrelated outside issue. If the company is going to enforce return times so strictly, it should show customers the same respect by serving them promptly and not leaving them waiting indefinitely.
31 août 2026
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