Hertz - Santa Barbara - Santa Barbara Airport (SBA) Avis 

Super easy and quick at pickup and return. Minor annoyance: lot with car was farthest away of all rental companies, quite a walk in super hot weather.

The counter closed at 9pm, which is the exact time we made the reservation for using the Hertz app. NOBODY was there to help us. I assume that people working the counter see reservations, which have our contact info -- why didn't they contact us?!? The senior manager offered zero help, would not issue a credit, and Hertz corporate offered us the equivalent of $12.50 in Hertz points as compensation. Uber to lodging and back in the morning was $100. I'm even a Presidential Circle member.

Hertz Santa Barbara is a great location. Good car selection for a small airport and very easy pickups and returns.

Very easy rental process, and easy access to the rental car.

Service at the Santa Barbara Airport was great and car did not have any odors when rented. Overall ease of pick up at SBA & drop off at LAX was very convenient.

Showed up, car did not work. Was given a replacement car that was old (2023) with 85k miles. Remote key Battery did not work and car would not start. Was finally given a car that worked and it took an extra 1 hour and 30 mins to get out of the rental car lot. Deeply upset with this experience and considering moving to a new rental car service going forward

Fast, professional and friendly service!

Desk closed at 9pm. I got there at 9:10pm. Had my young grandkids with me with requested car seats. Had to take a taxi with no car seats to our destination. Hertz is a disaster.

It was quick and easy

I have Hertz President's club but there was no one at the Gold+ desk. I ended up wasting a lot of time standing in the line.

I paid extra for an upgraded vehicle. An actually a downgraded vehicle to what I had originally chosen was the only vehicle that was available. I do not see that I received a reduction in the cost of the upgrade. It was not provided

They had the car ready and time at the destination was very short. Returning the car was also very easy.

Great car, great price, great pickup & return.

I rented a 2024 Ford Expedition Max from Hertz from September 11-15 and discovered shortly after leaving the rental location that the vehicle was infested with ants. What started as seeing a few ants quickly escalated into a full infestation. Throughout our trip, my family and I repeatedly found ants crawling on us, on our belongings, and throughout the vehicle every time we entered it. Just to clarify, this wasn't just a few ants, it was thousands! I have video evidence documenting the extent of the infestation.

Beyond the obvious discomfort and inconvenience, the infestation ruined part of our vacation experience. We constantly worried about ants getting into our luggage, clothing, and hotel accommodations. At one point, ants completely swarmed grocery bags we had stored in the vehicle, forcing us to discard approximately $50 worth of food.

As soon as I had the opportunity, I returned the vehicle to the Santa Barbara Airport location and requested a replacement. While the staff provided a replacement vehicle, I was given a Hyundai Tucson, which was a significant downgrade from the large SUV class vehicle I had rented and paid for.

What is most disappointing is what happened after the rental. I sent a detailed complaint to Hertz Customer Service and contacted the Senior Operations Manager directly. I also followed up with a phone call. Despite providing a clear description of the issue and offering video evidence, I have received no meaningful response, acknowledgment, apology, or proposed resolution from Hertz.

The vehicle should never have been rented to a customer in its condition. Equally concerning is the apparent lack of follow-up after the issue was reported. If Hertz wants to improve, I would suggest:

Improve vehicle inspection and cleaning procedures so infestations and other major cleanliness issues are identified before vehicles are rented.
Ensure replacement vehicles are of a comparable class when a customer experiences a vehicle-related issue.
Establish a process for promptly acknowledging and resolving serious customer complaints.
Empower local management to proactively follow up with customers when a rental experience falls far below expectations.

I have rented many vehicles over the years and have never experienced anything like this. The ant infestation was unacceptable, but the lack of responsiveness afterward has been even more disappointing. A customer should not have to repeatedly contact Hertz simply to receive acknowledgment of a serious issue and a discussion about fair compensation.

Car was available on time, was clean and as descibed

counter was fast - that was great. distance to the Hertz lot and lack of signage was not great. Car was fine, but rear right turn signal was out - so that was not ideal. Drop off was easy

Service representatives were kind and professional

The airport pick up counter was closed prior to my flight landing. I was unable to pick up car and had to return the next morning to pick up my vehicle. There were no longer any e-vehicles available as requested on my reservation. It also cost me $55 dollars in Lyft fees to get from and back to the airport due to the vehicle not being available due to the closed rental counter.

Very pleasant and trustworthy experience every time I used your services.
Keep up with the good work.