Friendly and attentive customer service always. Jaren has consistently gone out of his way to make to process easy, quick and always with a smile. This is a model location and an example of how all ca... Voir plus
Établissement
Changer d'établissement1426 Santa Monica Blvd, 90404 Santa Monica, California, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I would have given you a zero if that was an option. I reserved a car through AAA and was quoted a rate of $49.03 for a compact car. When I arrived on 10/15/26 to pick up the car I was told that you h... Voir plus
This Santa Monica team is simply the best! I have been coming here for the longest and the manager Jay is just amazing. Best customer service and make the rental process so fast and easy.
When the car rental choice is mine I always choose Hertz. And the experience is always positive. This particular experience exceeded expectations. The gentleman at the counter made the experience plea... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
1426 Santa Monica Blvd, 90404, Santa Monica, California, Etats-Unis
- (310) 394-2449
Your Car Rental Deals, News & Offers
3,6
Moyen
16 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I would have given you a zero if that…
I would have given you a zero if that was an option. I reserved a car through AAA and was quoted a rate of $49.03 for a compact car. When I arrived on 10/15/26 to pick up the car I was told that you had no compact cars and I was being "upgraded" to a mid-sized car and charged a rate of $69.00. You should have honored the price that was confirmed in the reservation. That was a bait and switch tactic which is illegal. I have documentation of the original reservation. This is fraud and I am going to report you to consumer protection agencies.
16 octobre 2026
Sheldon made the experience great
Sheldon made the experience great! Will be back if I ever need a car on short notice!
7 octobre 2026
Dismissive service, unwanted upgrade charge and a disappointing rental
I had a very disappointing rental experience at Hertz on Santa Monica Boulevard on October 10–12, 2026. I booked a small SUV with an estimated total of $325.91. At pickup I was given a Kia Sportage I did not want, and the final bill was $415.02, including a $45 upgrade charge.
When I questioned the situation, the counter employee told me I was “lucky to get a car.” I found that dismissive and unacceptable when I had a confirmed reservation and was paying for the rental.
The car also needed refueling shortly after pickup before my drive to Las Vegas. Hertz’s receipt records the pickup fuel level as 44%, well below a full tank.
I have already submitted negative survey feedback and have now asked customer relations to investigate the service, explain the charges, and provide a full refund. This experience left me very disappointed, and I would not rent from this branch again.
10 octobre 2026
Avis spontané
Both guys at the counter were helpful…
Both guys at the counter were helpful as always specially Alce thank you
3 octobre 2026
Terrible experience - humans have been replaced with AI
Terrible experience -you cannot call these people directly. It’s all a giant AI system now. I lost an item in my car and was put through customer service. Hell trying to get it back and never did. And I am a president circle member so I can’t imagine what the average person goes through trying to get customer service from Hertz. I’m going to find a new rental car company
16 septembre 2026
This Santa Monica team is simply the…
This Santa Monica team is simply the best! I have been coming here for the longest and the manager Jay is just amazing. Best customer service and make the rental process so fast and easy.
9 septembre 2026
Car I had reserved was not available
Car I had reserved was not available. Had reserved a hybrid SUV. Got a regular small SUV with significantly worse gas mileage. Tank was only a quarter full so had to go to gas station before I could leave town.
1 septembre 2026
When the car rental choice is mine I choose Hertz
When the car rental choice is mine I always choose Hertz. And the experience is always positive. This particular experience exceeded expectations. The gentleman at the counter made the experience pleasant and super efficient -- at pick up and drop off. Extending the rental was easy. The SUV was perfect.
29 août 2026
Friendly and attentive customer service…
Friendly and attentive customer service always. Jaren has consistently gone out of his way to make to process easy, quick and always with a smile. This is a model location and an example of how all car rental experiences should be.
25 août 2026
Easy Location, Quick Pick Up/Drop Off, Reasonably Priced, Friendly Service
This location is my go to place for rentals. I book it online - pick up and drop off takes less than 15 mins each time. It’s quick and dependable. The guys that work here are nice, communicative and fast. I’ve booked a rental at least 8 times already in 2026.
3 juillet 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.