I was denied a car despite a reservation, had to travel back and forth between airport and Somerville, MA. Prior indication of shortage of cars is easy and this is a lack of integrity. I spent 100$ in... Voir plus
Établissement
Changer d'établissement646 Somerville Ave, 02143-3206 Somerville, Massachusetts, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Car was clean, smelled nice, and was ready when we arrived. Employees were friendly and efficient
Great attendant who gave us our vehicle. The drop off process at the airport was completely stress free!
Pick up went well. However, vehicle was dirty and hard to see out of the windshield. There was no wiper fluid which make things difficult
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
646 Somerville Ave, 02143-3206, Somerville, Massachusetts, Etats-Unis
- (617) 625-7958
Your Car Rental Deals, News & Offers
3,2
Moyen
11 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I booked a full size SUV (pathfinder or…
I booked a full size SUV (pathfinder or similar) for a 4 day trip and when I arrived to pick up the car I was informed there were no vehicles available, except 1 electric car that did not fit the body/model I booked. Someone else just so happened to drop a Toyota Corolla off as I was there. I accepted the car but when I asked for a reduced rate as this was a totally different and smaller car I was informed that they could not honor a lower rate as I booked the original car on a discounted rate. On the day of drop off there also 3 customers there in the same situation as me. I will be calling corporate to file a formal complaint
7 octobre 2026
Good experience
Car was clean, smelled nice, and was ready when we arrived. Employees were friendly and efficient
7 octobre 2026
I was denied a car despite a…
I was denied a car despite a reservation, had to travel back and forth between airport and Somerville, MA. Prior indication of shortage of cars is easy and this is a lack of integrity. I spent 100$ in taxi and paid extra for picking up at the airport and charged extra for not returning at Somerville even though I picked at the airport. I don't think having a President circle status is of any use
7 octobre 2026
Careless
1. The pre-rental inspection file recorded information and photos of another car.
2. Never used toll roads or activated E-Z Pass but mistakenly billed All-Inclusive toll fare one week after.
15 septembre 2026
Great attendant who gave us our…
Great attendant who gave us our vehicle. The drop off process at the airport was completely stress free!
16 septembre 2026
Pick up went well
Pick up went well. However, vehicle was dirty and hard to see out of the windshield. There was no wiper fluid which make things difficult
27 août 2026
The car I reserved was not available
The car I reserved was not available. I was given an EV car, even though I did not want one, and it was incredibly inconvenient given that I was driving to rural New York State where fast charging stations were few and far between. I was told they were not allowed to upgrade me to a better gas-powered car, despite my preference. I was unhappy and inconvenienced and hope to not be forced into an EV again in the future. If you do not have the car I reserved, you should be required to give me a better car (a better gas-powered car if that is my preference) at no additional cost.
19 juin 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.