Hertz - Southfield - Telegraph Road Avis 

Long time customer always please with their high quality customer service

The pick up experience was extremely bad. The first employee to help me was so rude to myself and multiple other customers. It started with her being upset because one customer had dropped off their vehicle hours earlier and they wanted to know when they'd be informed the car was checked back in. The next one was similar. They were dropping off and was basically asking the same question. She was nasty to both and them complained out loud about them when they left. When she got to me, I asked her could she tell me what was the difference in me using my debit and credit card. She said the amount they hold. So I replied "Oh, so how much do I can decide what to do?" She just looked at me. So I decided I'd switch to my credit card. Then she wasn't explaining what vehicle she was getting ready for me so I looked at the paperwork. The vehicle type was wrong. When I brought it to her attention she literally told me the vehicle was right and I was wrong. She went back and forth with me two more times telling me I was wrong until I opened the app on my phone and showed her that I was correct. I told her multiple times I wasn't blaming her and she kept telling me I was wrong. Next came the discount issue. She stated she needed to physically see me log into the corestream app. Which doesn't exist. It's a website I have to log into using my work website. She keep dryly saying that I couldn't continue on with the rental unless she saw me do this. Because the phone i had on me did not have the information from. My job i asked could I FaceTime my daughter and have her do it and she could see me having her log in by me giving her the information. She again dryly said no. When I replied the discount is only $5 dollars so we can take it off. Also let's add in that the total price was changed and I was being charged $5 extra already. She said to me that they only thing she can tell me is to call reservations and cancel the reservation. And make a new one. I said that because it was not 24 hour hours before I'd lose the $280 I already paid and the new rate would be higher. She looked me in the face and said Well nothing I can do. I responded I'd be back. I live a 15 minutes walk away and began to go home. While outside I told her coworker that maybe he should have a talk with her about her attitude and why taking out her issues on the customers is wrong. He asked what happened and I told him. He apologized. When I returned she did not speak to me. And after helping the only other person in the rental place walked out and began washing a truck. After 10 minutes and multiple people coming in to be helped, the coworker walked over and said was I able to log into the website to show him? Which i had to tell him she never said to show it to you. He said oh OK! I said See what I mean about her attitude. He then proceeded to help me and I was done in five minutes. This incident has cause me to decide that I will not be using Hertz again. This was a horrible experience. And with having multiple trips coming up starting in a month I can't willingly put myself in position to have another experience like that. Yes the second employee was helpful. But who is to say I don't get the first one again. So unprofessional and unacceptable for someone to act like that. To even complain that who is supposed to come in on Sunday and check in cars was crazy. They only asked because they didn't know. How many people has she treated like this!!!

Great vehicles to rent with superb prices. No long wait times, and great customer service

They were great fast

There was not a vehicle available for pickup at the location that was nearest to my pickup location. Received 0 help in finding another location with a vehicle in my class until I went to a second location. The vehicle that was then found (located at a third location) had 70,000 miles on it, had lots of dirt and gravel in the rear area and had a clunky transmission. Overall a poor experience.

Agent went out of his way to make sure I received the rental. I was from out of town and had a problem with my card. He waited until I got back to rent the car.

Great customer service & was able to help me get through this season while traveling.

Richard always goes over and beyond to make sure that my family and I are satisfied when we leave the business

ABSOLUTELY AWFUL. I MADE A RESERVATION ONLINE 2-3 WEEKS PRIOR. THE DAY I ARRIVE IT WAS A DIFFERENT CAR IT HAD JUST BEEN RETURNED !! IT WAS FILTHY DIRTY TRASHY SMELLY MUDD ON THE BACK OF THE DRIVERS SEAT. IT EVEN HAD FEMALE PERSONAL ITEMS SANITARY NAPKINS LEFT BEHIND. THE AGENT SIMPLY SAID WE DONT CHARGE EXTRA FOR DIRTY VEHICLE BECAUSE ITS JUST THE 2 OF US, WE HAVE NO ONE TOO CLEAN OUR CARS. TO MAKE MATTERS WORSE, STEERING WHEEL NASTY AND HARD TO OPERATE, ONCE ON THE FREEWAY THE POWER STEERING WENT COMPLETELY OUT. CALLED THE OFFICE. THEY TOLD ME TO GO TO ANOTHER HERTZ LOCATION NOTHING THEY COULD DO!!!! I WILL NEVER EVER RETURN THERE!!! SO UNPROFESSIONAL ATTITUDES TOTALLY STREET QUALITY. THIS ESTABLISHMENT IS JUST HORRIBLE. JUST NOT GIVE HERTZ A GOOD IMAGE. IT WAS THE CLOSEST TO FARMINGTON HILLS, WEST BLOOMFIELD . I WILL NEVER EVER EVER DO BUSINESS WITH YOU EVER. THANK GOD I WAS NOT HURT TRYING TO STEER THAT VEHICLE TO ANOTHER LOCATION FOR HELP. I WAS SO UPSET !!! TOTALLY DANGEROUS TO HAVE THAT HAPPEN ON FREEWAY AND NO ONE CARE...TOTALLY UNEXCEPTABLE. WHEN MY OFFICE SCHEDULE SETTLES DOWN I WILL PERSUE THIS SITUATION MORE INDEPTH. HAD I BEEN INJURED OR INJURED ANOTHER PERSON I WOULD HAVE MY ATTORNEY ADDRESS THIS.

Customer service - clean vehicle, on time departure, easy return

Not enough clerks to handle the large number of early morning renters. Interior windows of the vehicle I finally received after waiting 45 minutes, were filthy. Vehicle exterior was not very clean either.

I am a Gold+ member and should not be getting charged for my spouse being added as an additional driver. When I went to pick the vehicle, I mentioned this to the Hertz representative, he was not ready to listen and got the charge added. The responses were not customer friendly. He was like I cant see your Gold+ member listed and I mentioned to him that when I booked it did not ask me as I was doing from other site so he can update. Again not ready to listen. So finally I took the vehicle, as I already has my trip planned, was less time to rebook on some other site. I chatted with support and they mentioned same. Since support advised to request again when I am returning the vehicle. Again same trauma, but finally they gave me to talk to billing and was able to sort it out and charge was refunded. I would never go to that Hertz location. That was very unprofessional way to talk to customer. If finally I was able to sort it out, they should talk to customer in a professional and polite way.

Car was not inspected…if it had why was the inside window have a film that impaired vision.