Hertz - Tulsa - Tulsa International Airport (TUL) Avis 

I rented a 2025 Jeep Compass from Hertz at the Tulsa airport and was disappointed with how a serious tire issue was handled. After discovering the tire pressure at 9 PSI, I was told Hertz could tow the vehicle, but I couldn’t get a replacement until the following morning. Alternatively, roadside assistance would cost me $100 because I declined optional coverage.

I inflated the tire to 35 PSI, only for it to drop to 14 PSI overnight. The vehicle also gave false collision warnings while driving normally.

My issue isn’t that the vehicle developed a problem; it’s how Hertz handled it. I spent my final day limiting my activities because I was concerned about driving an unsafe vehicle. Customer safety should be a priority regardless of whether optional insurance was purchased. Hertz needs to do better.

Everything met my expectations

Picking up vehicle was straightforward, however, it was not the vehicle I requested online. Additionally, I was charged more for paying immediately online rather than booking the car and paying when I picked it up. The price should be the same regardless - I got hood-winked!
The car I got (2026 Hyundai Tucson) has issues. Seats are uncomfortable for long distance driving. The windshield wipers cannot be stood up so one can wash the entire windshield the backend of the hood extends too far back to lift the wiper blades up. There is an annoying message that pops on the dashboard in front of driver telling the driver to take a coffee break. Using the owners manual we tried to disable this "feature" which worked for the time right after disabling the warning message. However, when we stopped the car for gas or overnight at a hotel, and then restarted our journey, the message defaults back to be enabled. When the message pops up on the dashboard, there is also 5 beeps which override our audible book being played...very annoying.
Hertz would do good to rid its fleet of all 2026 Hyundai Tucson.

Car was not clean at all when we picked it up. In fact, there was trash from previous renter in the car. Papers and empty soda/beer cans. Also rear seat clearly had spots which were not cleaned.

Great service.

Our agent was great. 5 stars for him

The pick up and drop process was easy. Access from airport to car rental location was very convenient.

professional great service efficient no waiting

I use hertz all the time. Tulsa location was simple, as my name was already on the board. I go straight to my car. Very easy.

I had reserved a Nissan Rogue and the desk person tried to gove me a toyota corrolla, then another smaller car- finally I said i didnt understand why he was downgrading me if they dont have my car then he should be upgrading me. He was not very solicitous

Cars were not available. Had to wait outside in the heat for a 50 minutes for a car. There were some people with preassigned cars (with key and contract hanging on the wall) but they didn't call those people to get their car, we had to wait in line to get to counter. and the line did not move until the person at the counter got a car!!!!

The process to pick up and return my rental car was effortless. Thank you.

My flight was delayed by a couple hours and you stayed open way past your closing time to make sure we got a car...

Waited 45 minutes outside in 100 degree heat. 1 person working, making jokes. All of the other rental car companies were getting people in their cars quickly. Ridiculous service, and hertz has lost a customer.

Fast service

Check in was easy, car was what I needed.

Smooth process and fast pick up and drop off.

Great service staff very professional.

I had to wait outside in 100 degree temperatures for 45 minutes to be helped by the one employee who was working . Once helped this employee did not honor my Hertz offer of a free day in recognition of my birthday. When I returned the car a day early the employee refused to give me any credit for the early return. All in all a bad experience.