Customer Service was great!! Car was ready. Pick up and drop off was good. Did receive a call from rep inquiring about a chip in the windshield. I advised her that was already there, I realized af... Voir plus
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I didn’t like the lack of information I received when booking the rental then when I returned the car I found out that they didn’t charge me the quoted amount when I paid for the rental with my debit... Voir plus
The service was good, and the vehicles were clean, but the availability and variety of vehicles are limited. I’m a President’s Circle member and rent exclusively through Hertz. While I appreciate th... Voir plus
A small store and you get great customer service. Both recent rentals went very smooth and inexpensive.
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
550 N Webb Rd, 67206-1802, Wichita, Kansas, Etats-Unis
- (316) 689-3773
Your Car Rental Deals, News & Offers
3,7
Moyen
4 avis
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Customer Service was great!
Customer Service was great!! Car was ready. Pick up and drop off was good. Did receive a call from rep inquiring about a chip in the windshield. I advised her that was already there, I realized after picking up. She called her manager and confirmed it was already there.
6 octobre 2026
I didn’t like the lack of information I…
I didn’t like the lack of information I received when booking the rental then when I returned the car I found out that they didn’t charge me the quoted amount when I paid for the rental with my debit card and when I returned it they charged me then and I didn’t have any money in my bank and was put over 360.00 in the whole. They never once told me that it was not going to charge my debit card the day I picked up the card they took out the deposit but not the charge which I’m still waiting on my refund for the deposit so I was put in a TERRIBLE SITUATION with my bank account. I am very disappointed and unhappy with the process and situation.
23 septembre 2026
A small store and you get great…
A small store and you get great customer service. Both recent rentals went very smooth and inexpensive.
19 septembre 2026
The service was good
The service was good, and the vehicles were clean, but the availability and variety of vehicles are limited. I’m a President’s Circle member and rent exclusively through Hertz. While I appreciate the cleanliness and customer service, I wish there were more vehicle options.
One area where Hertz is falling behind is the fleet. Most of the vehicles available are not the higher-spec or top-trim models. For example, during my last rental I received a Mercedes-Benz GLE 350 that didn’t even have Adaptive Cruise Control or Steering Assist. For a premium SUV at a premium rental price, I would expect at least these basic driver-assistance features.
I rent cars 4–5 times every month, and I’ve noticed that the fleet has remained almost the same for the past two years with very little refresh or variety. I hope Hertz considers expanding and updating its fleet with more well-equipped vehicles, especially for loyal customers like President’s Circle members.
1 juillet 2026
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