PCV practical driving test passed first time after 20 hours training with Karl Barham. Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part... Voir plus
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Lisez les avis des autres
I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feel... Voir plus
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Started my bus driver training with my instructor Jordon, 2 weeks ago and I passed my test today! I highly recommend Jordon and can’t thank him enough for his kind, cheery, helpful and patient nature... Voir plus
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Tony Lynch is an A class PCV license instructor. He's very down to earth and has a laid back approach which puts you at ease. His instructions are clear and concise. He analyses your driving wea... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Insite (formerly HGVC) is the UK’s leading supplier of fully managed, commercial vehicle, warehouse, and construction training. For more than 12 years, Insite has been delivering training for the worlds most respected organisations including Amazon, the AA, Morrisons Utilities, Travis Perkins, NHS ambulance service, MOD overseas, AMEY Services and more. The business was founded in 2012 with the goal of delivering market-leading HGV licence acquisition programs for individuals and businesses. Insite is now the leading provider of commercial vehicle training in the UK, delivering more than 12,000 courses over the past five years. From initial checks and on-boarding, to preparing training summaries with results, analysis and recommendations for improvements, Insite transforms commercial vehicle and equipment training programmes. Insite has a network of over 400 training centres across the UK, offering training courses for every licence category in the UK, along with driver CPC, HIAB, ADR, forklift, and excavator courses.
Coordonnées de contact
Unit 5, Apollo Studios, Charlton Kings Road, NW5 2SB, London, Royaume-Uni
- 0330 818 8888
- info@insite.training
- www.hgvc.co.uk
4,8
Excellent
209 avis
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I had Martin as my instructor and what…
I had Martin as my instructor and what a nice fella. Made me feel at ease and comfortable. Very good at his job and lets you know where you need to improve on. Passed with no minors so goes to show how good he is.
Great jokes too Martin. Lol
24 mars 2025
Avis spontané
Réponse de Insite
Thank you for your kind review. We’re delighted to hear that you had such a positive experience with Martin as your instructor. It’s wonderful to know he made you feel comfortable throughout your training, provided clear and helpful feedback, and brought a great sense of humour to the experience. Passing with no minors is an outstanding result and a testament to both your efforts and Martin’s high standard of instruction. We will certainly pass your feedback on to him—he’ll be very pleased to hear it. Congratulations once again, and we wish you every success in your driving career.
Poor experience from start to finish
Poor experience from start to finish. Training cancelled at a days notice. Next to 0 communication. Rude and unhelpful staff on the phone who would not help rectify the problem. Process took too long .
3 avril 2025
Avis spontané
Réponse de Insite
Thank you for your feedback. We're genuinely sorry to hear that you were unhappy with your experience, and we fully acknowledge your frustration—particularly around the last-minute cancellation of your training. Please accept our sincere apologies for this; unfortunately, the cancellation was due to unforeseen circumstances outside of our control. That said, we arranged the next available training date promptly to minimise disruption.
We’d also like to clarify that the training process involves much more than just the practical element. From the start, you completed several important stages, including your medical and theory tests. You also had access to our high-quality theory training software, which supported you in passing all theory components on your first attempt—a strong indication of the effectiveness of the resources provided.
Regarding communication, we respectfully disagree with the claim of “next to zero” contact. Communication is handled through your line manager, and there would have been ongoing dialogue with them throughout the process to arrange bookings and provide updates. We’re sorry if this information was not always passed on to you directly.
Finally, we take your comments about staff attitude extremely seriously. We are committed to delivering excellent customer service and will be investigating this matter thoroughly to ensure our standards are met.
Excellent team of people who guide you…
Excellent team of people who guide you through everything from medical to cards coming through the post. I can’t thank them enough for getting me onto my new journey driving a class 1. Thanks guys , definitely worth speaking to them.
2 avril 2025
Avis spontané
Réponse de Insite
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. It’s great to know you felt supported throughout the entire process—from your medical right through to receiving your cards. Helping people start their new journey, especially one as exciting as driving a Class 1, is exactly why we do what we do. We really appreciate your recommendation and wish you all the best in your new career. If you ever need anything in the future, don’t hesitate to reach out—congrats again and safe driving!
Everything under one roof
All the information I needed to get my licence was laid out in easy to follow modules and steps. The app and support was great and I would highly recommend hgvc to anyone thinking of starting their journey of becoming a professional driver.
21 octobre 2024
Avis spontané
Réponse de Insite
Thank you for your fantastic review! We're thrilled to hear that you found our modules and steps easy to follow and that they provided all the information you needed to get your licence. Our goal is to make the journey to becoming a professional driver as smooth and stress-free as possible, so it’s great to know that our app and support team were helpful along the way.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need any further assistance or have any questions in the future, don’t hesitate to reach out. Wishing you all the best in your driving career—stay safe on the road, and congratulations on taking this important step!
I had a fantastic experience with HGVC…
I had a fantastic experience with HGVC Driving School, and I can’t thank Eddie A. enough for his support and guidance in helping me pass my Category D driving test. Eddie is a top-class instructor—patient, knowledgeable, and always encouraging. His clear instructions and practical tips made a huge difference in building my confidence behind the wheel. I highly recommend HGVC for anyone looking to get their bus or coach license
7 mars 2025
Avis spontané
Réponse de Insite
Hello. It's always nice to hear that our trainers are creating such positive learning experiences. I'm glad that you enjoyed your training and I will pass onto Eddie and the training team, this feedback.
Fantastic
Andrew Silvester is a great instructor who was patient with me the whole time and allowed me to learn at my own pace, leading me to success in my test. It has been a pleasure working with him.
18 février 2025
Avis spontané
Réponse de Insite
Hello. Thank you so much for your feedback. We're really glad to hear that you had such a positive experience with our instructor. I will pass on your feedback to the instructor.
Karl is an excellent instructor
Karl is an excellent instructor, very patient and
confidence-boosting. Karl never gave up on me even when I felt like giving up myself. I would recommend Karl to anyone who wants to learn to bus drive
12 février 2025
Avis spontané
Réponse de Insite
Hello, thank you so much for your feedback. We are glad that you had such a positive experience with us and that Karl was able to support you so well during your training. We will pass on your feedback, as it is always appreciated.
A complete scam...they don't care about…
A complete scam...they don't care about their employees and they make empty promises....it's not worth it. The wages are subpar not accurate.
Terrible company to work for, cheap in terms of wages and even on the expenses when paid to employees. Don't get near them in any capacity,I always had a perfect attitude and conduct, they don't know how to treat their employees. STAY AWAY FROM THEM. You've been warned👍
KEEP AWAY FROM THEM👍
13 février 2024
Avis spontané
Réponse de Insite
We strongly refute every claim made in this review. While we acknowledge that not every working relationship ends on a positive note, we will not discuss the specifics of any individual’s employment in a public forum. We believe it is both unprofessional and inappropriate to do so.
As a company, we pride ourselves on how we treat our staff — something that has consistently translated into the high standard of service we offer and the excellent feedback we receive from our customers. If you have concerns about your experience as an employee, we would encourage you to pursue more appropriate and constructive channels to address them, rather than using a customer review platform intended for service-based feedback.
This review does not reflect the purpose of Trustpilot and offers no value to potential customers, as you did not receive a service from us. We remain committed to supporting our team and delivering the best possible experience to those who do engage with our services.
It was a nice experience
It was a nice experience. Having Sham, Andy and Eddie. They are all good instructors in their own way. I had the first three days of my training with Andy, took me through tough route in Harlow, teaching me all I needed as a PCV driver, which straightened me up before Sham came in. It was a lot of information at the beginning but I appreciate them now 🙂. Sham was my main instructor, he would let me do my thing in a safe manner, telling me what I did wrong as I drive and explain/show me how to do it better next time, and I became more of a confident driver. Eddie took me for a warm up drive before my test, also warmed my soul up with his words of motivation before my test. Thank God I passed. It’s been a pleasure. Thank you.
16 janvier 2025
Avis spontané
Réponse de Insite
Hello, thank you so much for your review. We pride ourselves on working with knowledgeable and professional instructors, so are glad to hear you received such high-quality instruction. Please allow us to wish you the best of luck with your career.
My instructor Paul was very friendly…
My instructor Paul was very friendly and very helpful. At telling me how to drive the lorry around corners and round abouts well.
15 novembre 2024
Avis spontané
Réponse de Insite
Hello, Thank you for your review, and we're really glad that you had a positive training experience with us.
The instructors were really helpful
The instructors were really helpful and friendly, they made the whole experience very enjoyable.
The also gave me all the information I would need for the actual exam.
15 novembre 2024
Avis spontané
Réponse de Insite
Thank you for taking the time to leave a review - we are so pleased that you have had an enjoyable experience.
Congratulations on passing your test and gaining your license.
Great company to work with. Highly recommend!
HGVC have been a great company to work with to complete my C1. They have very good customer service (fast replies and organisation) and were always polite. I had Tony to help me complete my C1 license over a course of 3 days. Tony was very kind and easy to work with. He was patient when making mistakes, reassuring throughout and answering any queries I would have. I am very thankful and appreciative to have had Tony’s help. Thank you Tony for helping me pass! :) Also, thank you to all employees at HGVC who I have dealt with and spoke to throughout this time, you made the experience easier and were lovely to deal with.
14 novembre 2024
Avis spontané
Réponse de Insite
Thank you so much for your review - it's great to hear that you had a great experience and that you felt supported.
Congratulations on passing your test and gaining your license - we wish you the very best of luck with your new career.
Highly recommended!
Great company to learn with 2start in Poling. Professional company, good trucks, passed 1st time. Thanks Rob for all your help from the Trump supporter.
4 novembre 2024
Avis spontané
Réponse de Insite
Thank you for taking the time to leave a review.
We are so pleased that you had a great experience and passed first time!
Excellent learning experience
My instructor Andy Silvester was very knowledgeable and professional. He gave me a lot of confidence and taught me all the skills I needed for the test. I was able to take on the driving test knowing that I could pass it. Thank you again Andy, it was a pleasure learning from you these last few weeks. See you on the road!!!
17 octobre 2024
Avis spontané
Réponse de Insite
Thank you so much for taking the time to leave a review.
We are so pleased that you passed your test and acquired your license, and that you found the experience enjoyable.
We wish you the very best of luck with your new career.
Great training
Andy is great, teaches in good detail that is short, simple, effective and easy to follow.
3 octobre 2024
Avis spontané
Réponse de Insite
Thank you for taking the time to leave a review. We are so pleased that you had a great experience with Andy.
Congratulations on acquiring your license and the very best of luck with your new career.
So helpful in every step of the way in…
So helpful in every step of the way in gaining my Class 1 license. Always speedy replies when I have a question.
1 avril 2024
Avis spontané
Réponse de Insite
Congratulations on passing your test and gaining your Class 1 license.
We wish you the very best of luck with your new career!
I had an excellent experience with my…
I had an excellent experience with my bus driver instructors Eddie and Karl. They were incredibly helpful and patient, making sure I understood every part of the training. Their teaching style was clear and easy to follow, and they gave me the confidence I needed to succeed. They created a supportive learning environment, always encouraging me and answering any questions I had. Thanks to them, I now feel fully prepared and confident behind the wheel. Highly recommend them to anyone looking for professional and reliable instructors!
26 septembre 2024
Avis spontané
Réponse de Insite
Thank you so much for taking the time to leave a review.
We are so pleased that Eddie and Karl provided a great experience for you, and that you passed your test and gained your license.
We wish you the very best of luck with your new career.
KARL BARHAM excellent instructor really…
KARL BARHAM excellent instructor really helped with my nerves and confidence, I would highly recommend x
12 septembre 2024
Avis spontané
Réponse de Insite
Thank you so much for taking the time to leave a review, congratulations on passing your test and acquiring your license.
We wish you the very best of luck with your new career!
Amazing experience
Amazing experience. Eddie was so helpful made me feel confident in my training and always there to support me even at my lowest.
30 août 2024
Avis spontané
Réponse de Insite
Congratulations on passing your test!
It's great to hear that you had a great experience and read your comments about Eddie.
We wish you the very best of luck with your new career.
Andy the legend
I just wanna give a big thanks to Andy for helping me pass my practical exam. To be honest I don’t think I could have done it without him his teaching methods are just amazing. Hand this man his awards because from the first day I stepped on the bus with him I knew he was gonna get me through this test with a pass, there wasn’t a single doubt in my mind. He was always patient with me and always took his time when teaching me. I really have no idea how this man does it he knows all my strong points when driving and my weaknesses, and when it came to my weaknesses he would make sure to practice it with me and make sure I knew exactly how to do it without any help so I can take the knowledge with me when I am on service. I will also miss sitting in the bus and learning from Andy as he made it so enjoyable and this will be a long lasting great experience. Thank you Andy showing your true abilities and teaching methods as a lead instructor should👍🏻. Andy THE MAN THE MYTH THE LEGEND.
20 août 2024
Avis spontané
Réponse de Insite
Thank you so much for leaving a review and sharing such great feedback about Andy - I will make sure that he sees your comments.
Congratulations on passing your test and obtaining your PCV license, and the very best of luck with your new career!
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