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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a problem with My Order and didn't receive a reply for several days. As you can expect I was disappointed. Then I received an email stating, sorry for delay, we have been checking with the Post... Voir plus

Noté 2 sur 5 étoiles

Cheap quality compared to brands like Rowes. It lacks that distinct honey taste so you know it has been adulterated with other products Price reflects the quality.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Bought the energy gel for when I go running and it is absolutely fantastic. Genuinely get a good 20 minutes of what feels like a boost, it’s all natural too. Would highly recommend for any runners/hik... Voir plus

Noté 5 sur 5 étoiles

I’m addicted to the salty sweet honey from Hilltop and had been struggling to find it in supermarkets - so was thrilled to see I could purchase online. It arrives quickly and well packaged. I’... Voir plus

À propos de l'entreprise

  1. Producteur de produits alimentaires

Écrit par l'entreprise

Honey for the Honey Heads 💛 We don’t just make honey, we live for it. Experience a taste perfected by obsession.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

199 avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 46 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,4

Tous les avis

(199)

129 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I've used Hilltop Honey on a couple of…

I've used Hilltop Honey on a couple of occasions now and always found them to be efficient in the service they provide and communication and updates for my order is always very good.
The product itself are always agreeable with me and I've never had any gastric issues when using them.

6 février 2025
Noté 1 sur 5 étoiles

Tastes and smells like golden syrup

Tastes and smells like golden syrup. Don't be fooled !

30 décembre 2024
Avis spontané
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Réponse de Hilltop Honey

Hi there - thank you for your review. We can confirm that all of our are products are 100% pure, natural and real :) nothing is added or taken away - our honey comes from the best bees in the biz!

Noté 1 sur 5 étoiles

Customer service needs an overhaul.

Hilltop Honey had a fantastic half-price offer on for Black Friday. I bought six jars of their Manuka honey. It arrived in a box big enough for sixty jars, with absolutely no packing to protect the small amount of jars from rolling about inside the huge box. One jar was broken, and my experience with customer service was gruelling. I don’t know if they had a lot of issues because of the Black Friday rush, but I experienced apathy when I asked for a refund for my jar ( I paid £4 for a jar usually £8 ). My money is very important to me these days, I will hound companies for a refund.
So, I eventually got my refund, but what amazed me was they didn’t think to even offer me a money-off voucher for a future purchase. I even told them this lack of sweetener was a surprise, but they weren’t bothered.
I think their customer service is among the poorest I’ve encountered.
The product is okay, but I think it’s generally overpriced.

++++++++++++++++++++++++++++++++++++++++++++++++
UPDATE 12/02/25 :

Yo Hilltop, your customer service replied to my review after more than two years !!!

I’ll never purchase your honey again, sorry. It’s constantly on offer in my local supermarkets, but I still wouldn’t buy it.

15 novembre 2022
Avis spontané
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Réponse de Hilltop Honey

Hi there - thank you for taking the time for leaving us a review. We’re sorry to hear about your shopping experience. Your feedback on packaging and customer service is valuable, and we’ll work on improving both.
We appreciate your support and hope you shop again with us in the near future :)

Noté 1 sur 5 étoiles

Environmentally unfriendly

I received an order of agave nectar, the bottle is 7”x4” - it came in a huge box 15”x11” and 12” deep and also contained half a bin bag of polystyrene chips. This is the most disgustingly environmentally unfriendly and ecologically unsound practice I’ve ever come across. You could have packed at least 30 bottles in the box. Shame on you Hilltop honey, you should be ashamed of yourselves.

3 décembre 2022
Avis spontané
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Réponse de Hilltop Honey

Hi G - thank you for taking the time for leaving us a review. We do appreciate your feedback and understand your concerns, and we’re actively working as a team and business on improving our packaging to be more sustainable. Your input helps us do better.
Furthermore we hope you continue to shop with us and enjoy our delicious products :)

Noté 5 sur 5 étoiles

Best Honey.

Tried honeys from elsewhere but none came close to Hilltop Honey. Best quality, cheaper than elsewhere and great company.
Well updated and prompt delivery. I am hooked and will always buy from you guys.

9 mars 2022
Avis spontané
Noté 1 sur 5 étoiles

Terrible taste to it threw the jar in…

Terrible taste to it threw the jar in the bin,tasted like medican years ago avoid and waist of money

20 juin 2021
Avis spontané
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Réponse de Hilltop Honey

Hi A - thank you for taking the time to leave us a review. We’re sorry to hear you didn’t enjoy the taste. We understand that preferences vary in honey, but we appreciate your feedback. If there’s anything further you'd like to discuss, please reach out to info@lovehilltop.com :)

Noté 5 sur 5 étoiles

Delicious honey!

Have tried the different flavours of Hilltop Honey and my favourite is the Welsh Blossom. I use it in my tea and on top of my porridge or toast. I also like the honeycomb! A sweet treat!

10 février 2020
Avis spontané
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Réponse de Hilltop Honey

Hi Sus, thanks so much for your glowing review. It's so great to read that you enjoy so many different varieties of Hilltop Honey! 🐝

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