Hilton Hotels & Resorts Avis 

Hilton is always way cheaper on competitor websites. I wanted to book direct, but booking on hilton.com was £50 more expensive per night. I used their price match guarantee, but they rejected it, as their competitor price (which was £50 cheaper) also offered me to cancel for free until 1 day before, which they didn't. So not only was it cheaper to go elsewhere, I got free cancellation too. And Hilton rejected me wanting to book direct over this policy. I imagine their customer service have been told to reject any customer wanting to book directly.

Hilton Hotel East Midlands Airport - do not give them your card for prepayment even for just the car parking. They will double charge you not just parking but your food etc and then when you get home there is a constant battle between your bank and this Hotel to agree who has my money. The bank insist its this hotel and the hotel say its the bank.
The hotel does not tell you when you get there they will charge you for almost anything even if you only agree to pay for parking on your card, DONT BELIEVE THEM!!!!

Overnachting bij dit hotel geboekt via Booking, voor 1 nacht. Bij inchecken even moeten wachten vanwege drukte, maar de medewerkers deden hun best om iedereen zo goed en snel mogelijk te helpen. Erg vriendelijk en behulpzaam personeel.

De kamer was ruim, netjes en schoon. Prima badkamer. Meer hadden wij niet nodig voor 1 nachtje. Bedden zijn goed, kussen wat dun en zacht, maar er liggen meerdere kussens, dus dat is prima op te lossen.

Parkeren kan in de garage onder het hotel. Kosten hiervan zijn €25,- per 24uur, te betalen aan de receptie. Vonden wij persoonlijk wel wat aan de dure kant, als je in het hotel logeert.

disgusting do not go

Hilton at Resorts World Las Vegas - BEWARE, DON’T STAY WITH THEM - RANDOM MINIBAR CHARGES. CASE WITH BOOKING.COM

I have been going to the Hilton Birmingham Metropole for 7 years now, and over this time, the hotel has been on a slow decline. My stays over the past 2 years have only come with issues:
- the air-conditioning either doesn't work or barely does,

- the food prices have gone up to stupid prices for what you get,

- What you get with your membership with them is completely misleading, and even when the site or app tells you that you get something, the staff will tell you that it has never been the case and that you are wrong, even if you show them and then refuse to give you those benefits.

- If you pay for the room with a promotion to give you extra points, they will make sure you don't get those extra points, especially if you get a "free upgrade."

- They can and have changed the prices for food, even just after ordering, leaving you horrified with the bill

= they will also blame you if they make any mistakes during your stay, leaving you in a horrible state after.

At my most recent stay, the app and website told me that my membership came with free breakfast, but when I went for my free breakfast, I was told that I was not allowed my breakfast and that I was wrong about it, even after showing the staff proof of such on both the website and app.
The staff were extremely condescending and did not listen to a thing I said, even to the point that one of the staff actually laughed when I started to complain.

When I got home, I tried contacting Hilton support about this, and in the end, I got told that I had no proof.

I was a happy Hilton member, willing to stick with the brand for life, and was actually about to pay for a Hilton hotel stay for my Japan trip later this year, but I will not be doing this now, as I honestly don't trust Hilton anymore after this.

DO NOT BOOK WITH HILTON!! I have been on the phone for one hour, every 10 minutes being told by Kristoff that there is a glitch with the system and he will be back on i. 3 minutes. Total lies, he takes over 20 minutes to come back to me and we are no further forward. I need a room at Edinburgh airport tonight and was happy to book but he said he could do a better deal!!! Help please this is unacceptable

We entered Hiltons webpage to book a room with breakfast at Doubletree in Leeds for the same night. Our friends booked their room separately for the same night also through Hiltons webpage. However, when paid we and also our friends, noticed that they had charged us an additionally 47 euros for the room. We directly called Doubletree Hilton and told them about what happened. They explained that the could not help us, because we had booked through a third party, which we expained we had not done.
Two hours later we arrived to the hotel, explaing the same thing and showing them how we had booked through their own homepage. The receptionist phoned the person in charge for reservations, Elenya who adviced us to contact third party. We explained that we had booked through Hiltons own webpage but her answer was the same. We told its a problem if a customer turnes to Hiltons websites to book directly, but Hiltons bookingsystem transfer the customer to a third party that charge more, and then disclaim all responsibility by refering the customer to the third party. She said she would look into it..... We did not ge our 47 euros back. Instead we got a cockie....and a 7 euro voucher in their own bar!
I would never expect this.

You will be lucky if your room gets serviced! Terrible

There was sand in the bed. The response from Hilton was so non committal it was laughable

Unacceptable Service at Hilton Edinburgh Carlton - A Hotel Lacking Management
 
I am writing to formally express my deep disappointment with the service I experienced during our recent stay at the Hilton Edinburgh Carlton. As a Diamond status member, I expected professional service and recognition of my loyalty benefits, which were completely ignored.
 
What makes this situation especially concerning is that this appears to be a hotel lacking proper management oversight. Despite multiple attempts to directly address these issues with the property, the manager has not responded to my emails. Even more concerning, I understand that the Hilton team has also been unable to reach the hotel management, indicating a complete breakdown in communication and accountability at this property.
 
Service Failures:
1. Complete disregard for Diamond status benefits: Despite having our Diamond membership, we received no acknowledgment or room upgrades. The front desk staff treated us like regular guests, showing no recognition of our loyalty status.
2. Inadequate staff training: The reception staff clearly lacked understanding of loyalty program protocols and basic customer service standards. This highlights insufficient training on Hilton’s service standards.
3. Unprofessional porter conduct: The porter threw our luggage outside our room instead of bringing it inside. When we asked him to place it inside, he refused. This behavior is completely unacceptable in any hospitality setting.
4. Complete management failure: The hotel manager’s neglect to respond to guest correspondence and even Hilton corporate communications shows a fundamental breakdown in property management and accountability.

Had a terrible experience at @hilton Rijeka Costabella Beach Resort & Spa I was told two days in to the family summer holiday by the manager that they will downgrade us to another smaller apartment to make way for another family after double booking the room. Then after 40 crazy long texts from the manager throught a day of my holiday refusing to show me the proposed alternative apartment. Never seen anything so unprofessional or crazy.

Hotel Hilton London Gatwick Airport
BAD experience and service
never come back

I submitted a Price Match Guarantee claim with Hilton, fully expecting it to be honored because I followed all the stated terms:
• Same room type, dates, number of guests
• Same booking conditions
• Same currency (GBP)
• Screenshots clearly showing the lower rate at the final payment stage

Despite providing all the necessary evidence, Hilton rejected my claim using vague, shifting excuses. First, they implied the prices weren’t in the same currency (even though screenshots showed GBP throughout). Then they claimed terms didn’t match — without specifying what exactly didn’t match. Every time I replied with more proof, they fell back on generic language about “maintaining integrity” while avoiding directly addressing my specific claim details.

The process felt deliberately obstructive. It seems like Hilton hides behind broad policy terms as a catch-all to deny valid claims. This undermines trust in both the brand and their Price Match Guarantee as a genuine offer.

For anyone considering booking directly because of this guarantee — I’d advise caution. Based on my experience, expect a frustrating back-and-forth followed by refusal, no matter how carefully you follow their policy.

Wenn man das Wort Hilton liest, hat man im Kopf schon sein Bild und auch seine Vorstellungen!
Dieses Hotel entspricht in keinem Hilton-Hotel oder auch nur im geringsten dessen Standart!
+ Das Hotel-Umfeld ist sehr sauber und wirklich schön anzusehen.
Die Zimmer sind groß, bietet alles was man braucht- werden aber nicht täglich geputzt! Das Badezimmer nur alle 2 Tag und der Rest alle 3 Tage!
+ große Auswahl beim Buffet und sehr lecker
+ Extrawünsche werden berücksichtigt
- die Zusätzlichen Kosten für das Parkhaus sind sehr hoch. Zum Teil mussten wir bei der Ein- und Ausfahrt 20 min warten! (es wurde erst geöffnet nach dem bei der Rezeption angefragt wurde)
-Das Personal an der Rezeption konnte nach der 1 Reklamation bzw. Beschwerde kein Deutsch mehr sprechen und auch nicht verstehen! Selbst mit englisch kam man nicht weiter!
-Der Zimmerservice kommt nur alle 3 Tage, was für ein Hotel am Strand und mit Spa überhaupt nicht geht. Wenn man mit Kindern vor Ort ist, ist es nochmal dringlicher.
-Wir sind Donnerstags angereist, und mussten, trotz anfrage bei der Rezeption, am Freitag uns selber Toilettenpapier und Handtücher organisieren
- Das grüne Handtuch, welches für den Spa Bereich genutzt werden soll, liegt auf dem Zimmer und den Bademantel muss man im Spa abholen. Heißt man muss sich unten umziehen.
- das Saunatuch hat die Größe eines normalen Handtuchs und aufgrund des wenigen Zimmerservice werden diese auch nicht ausgetauscht.
Ich wollte im Spa ein neues haben, was nicht ging. Das muss 1 Tag vorher bei der Rezeption gemeldet werden.
Das ist sehr unhygienisch und hat nichts mit Spa zutun!
- Es gab keine Schuhe für den Spa (kenne ich von anderen Hotels so)
- die Pools waren sehr kalt für mein Empfinden. Kenne ich nur aus der öffentlichen Schwimmhalle
- Saunabereich kein FKK, alle mit Badesachen auf den Bänken, weil die Handtücher zu klein sind zum hinlegen. Danach wieder damit den Pool, total unhygienisch! Und mit Saunen hat das nichts
zutun!
- 4 Duschen im Saunabereich aber 2 war defekt
- 1 Sauna (Dampfsauna) defekt
- keine Liegen zum ausruhen nach der Sauna, nur im Poolbereich und davon zu wenig. Alle waren belegt als Ablage, da es keine Haken etc. gibt um Sachen abzulegen und schwimmen zu gehen. Dazu
kommt Verwechslungsgefahr da alle das gleiche haben. Einige Hotels bieten klammern an, mit Tieren drauf oder so.
- viel zu wenig Personal beim Essen. Es war noch nicht mal Hauptsaison und alle Tischen waren besetzt oder voll mit dreckigen Geschirr - es waren nur 6 Servicekräfte vor Ort, die nicht
hinterherkamen, die Gäste haben geholfen Kaffee aufzufüllen und/oder abzuräumen - wenn etwas leer war wurde ewig nicht nachgefüllt, sehr schade - Servicekräfte taten mir leid, waren völlig
fertig und sahen auch so aus und waren aber immer höflich und freundlich.
Fazit: Ich würde es nicht noch mal buchen, wenn mit mehr Gästen zu rechnen ist und nicht im Sommer aufgrund des wenigen Zimmerservice. Dennoch kann man sagen, dass es ein schönes Hotel ist.
Wir würden unsere eigenen Saunatücher, eigene Bademäntel und auch eigenen Toilettenpapier mitbringen.

We stayed at The Hilton on The Walk in Dubai and the photos on Expedia were blatant misrepresentation of he swimming pool (it is a building site, everyone was crammed into the small and unremarkable kids pool) and beach club (it was crammed between the building site and the water, with large JCBs noisily and somewhat dangerous close to the makeshift fence). We never would've booked this hotel if they had honestly represented it on Expedia.

Misrepresentation in advertising in the UK breaks the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). This law prohibits businesses from engaging in unfair commercial practices, including misleading advertising that contains false information or deceives consumers, leading them to make decisions they otherwise would not have.

Liverpool one aircon not working properly. Was 30 degrees outside but was hotter in the room. The windows are non-opening meaning aircon is essential. 34 plus degrees in a small room with no air con and no window to open. The air was so stuffy that you couldn’t breath comfortably it was unbearable and dangerous.

Had to beg reception (who were hostile and couldn’t care less) multiple times before we could get a room change where the problem was identical.

Could be life threatening to the elderly or those with health conditions. Even for healthy people - was unbearable. Spoke to other guests. All said they had the same problem in their rooms. The whole air con system needs to be completely modernized.

Nasty male receptionist completely gaslighted us saying it’s ‘normal as it’s hot out.’ Excuse me?? isn’t that what aircon is for? Meanwhile you walk in and out of shops in Liverpool one with icey cold air con blasting. So no, a hot day doesn’t stop aircon from working.
But even on cooler days it still didn’t work, so he was just a liar.

I just had an awful experience at Hilton Bournemouth that ruined my short holiday. I don’t use physical credit cards—I rely on Apple Pay for all my transactions. Maybe I was overconfident, but frankly, I expected a Hilton property in 2025 to support basic modern payment methods like Apple Pay, especially when their front desk is equipped with contactless terminals.

To my shock, not only did the terminal fail to read my phone, but the staff made it clear from the moment I arrived that they weren’t interested in helping. I was met with confusion and even laughter for not carrying a physical card. There was zero real attempt to resolve the issue—just blank stares and a lot of blaming “the procedure.” The manager was particularly rude and repeated the same line about “following policy” rather than offering any actual assistance. It’s astonishing how little care was shown for a paying guest with a legitimate booking.

What’s worse, nowhere on the Hilton website does it say Apple Pay is not accepted for deposits. If you don’t accept digital payments, that should be made absolutely clear online—especially when so many travelers use phones instead of plastic these days. Not having your card terminal properly set up for all common payment methods is simply gross incompetence for a global hotel brand.

I was left with no choice but to cancel my holiday on the spot and head back to London. Fortunately, there were late trains available—otherwise, this could have been a total disaster. Hilton should be embarrassed. The manager at this property is clearly not fit to run a front desk or serve guests in a hospitality role.

We stayed at Hilton Cardiff UK in June 2025 and frankly we've stayed at budget hotels that have been better. They used to offer valet parking, but now they offer no parking, so that cost me an extra £60 for 2 nights. The buffet breakfast appeared to be made up of cheap ingredients and even at start of service was dried up and overdone (left over from yesterday?). There was a smart TV in the room but all the "smart" facilities were turned off. Cheap and nasty toilet paper didn't help. Basically, it was a budget hotel experience for premium rates.