HiQ Tyres & Autocare - Plymouth Avis 

I would like to say what a wonderful team at HiQ yet again , as usual first class service ,I took my vehicle in to have its tyres checked and it was done so swiftly and to perfection ,given lots of reassurance and advise I love how they give you the personal touch , and if you want to wait whilst it’s being done there is a comfortable seating area ,a fist class drinks machine and if it’s a hot day there is an array of cold drinks and also choc bars if you have little ones with you , it’s the little things that can mean so much and they keep you informed of the progress altogether a really good comfortable experience , thank you HIQ and to the lovely Jordan and other mechanics that take the time to chat to you as well ,a great company which I will continue to use for a long time Well done
Marion x

Very happy and friendly staff and excellent customer service. Highly recommended. They did what they said when they said. Outstanding We’ll done

Easy to book in for service & MOT, helpful and friendly staff, and no hidden charges. Comprehensive service completed, all checks documented. All in all highly recommended

I had booked in to have my air conditioning recharged before realising that my husband had already booked it in for another place at an earlier time. I called up again to cancel the booking and the man I spoke to was very polite and understanding of the situation. That level of customer service makes me want to ensure I reconsider HiQ in the future and actively favour them for any one of the huge selection of services they provide. He was also kind enough to ensure I make sure that the right air is put into my car considering it is at the cuff of two different types as it was manufactured in 2014.

In general, it is wonderful to be able to book online and see the prices clear and up front as this is often the most intimidating part of having any work on your car done - the unknown of how much it will set you back!

Overall I recieved very professional customer service and I can imagine that their actual work on cars is to the same level of professionalism and very reasonably priced! Thank you for making an unfortunate situation a positive experience and I look forward to booking with HiQ Plymouth in the future.

Excellent garage! Professional and reliable service, I highly recommend!

I’d like to thank the staff at the cattedown branch for going above and beyond for me yesterday. They were extremely helpful to me so a big thank you from me again.

Excellent customer service, friendly, welcoming team and very well priced. I will definitely be using these guys again!

Woeful service had vehicle in for wheel alignment twice (two full days)still couldn't get steering straight charged £160 went to another garage for 2nd opinion and the wheel alignment was all incorrect due to the vehicle wheel alignment set up HiQ used a complety different alignment model set up on my vehicle which was the reason why it was all out and not straight,don't understand how this happened seeing as they are ment to be highly trained the other garage i took my car to had the wheel alignment perfect with in the hour so basically i was charged all that money and they made the car worse the when it went in HiQ load of rubbish stay away !

My mot test was arranged and completed within 24 hours. Very efficient and courteous service.

From my first telephone call to book my mot. To me arriving . Very friendly and helpful .

Good job done by mobile tyre fitter. Quick and efficient service.

Website needs updating as when I booked the job online it says you pay after the work is done but then got a call the next day to say I have to pay ahead of the work being done (no big issue just confusing).

Also I was charged £50 call out fee and the website said it was free if I lived within 10 miles and the Hi-Q centre is 5 miles away when I checked on Google maps, so unsure how it was calculated I was over 10 miles away and so charged the mobile tyre fitting call out fee.

Apart from these small issues would recommend the mobile tyre fitting service and person who came to do the work was very efficient.

I went in for a MOT. Their customer service is impeccable and gave me a speedy turnaround. I would recommended these guys to everyone that wants a professional fast service.

I ordered my 4 tyres over the telephone to be fitted today, I was met by Paul who handled the whole tasked , the company was competitive and gave great service, I would certainly use them again.

This garage removed my wheel during a service and it was not torqued back on adequately. Over time I completely lost one wheel nut, the other three worked loose and the wheel was literally confirmed as about to fall off. An apology would have been adequate along with learning a lesson so that it never happened to anyone again - incredibly scary at the time and potentially lethal. HiQ did not seem too bothered that it had happened and did not acknowledge their responsibility nor offer any apology.
Would never return and definitely not recommend!

Had an MOT and they were really welcoming and observing how they dealt with customers whilst waiting; I’ll return without hesitation.

Best price for 4 budget tyres with a good review. I turned up 20 minutes early, and they started right away. Slick operation and friendly staff.

Paul and the team are fantastic. I’ve used this garage for over five years with my various cars. They always do a good job and I would highly recommend them.

When I got my car back from a service and MOT.I noticed they repaired a minor electrical issue which i did not inform them about.Thank You

Always so friendly and do a great quick job with the car 👍 My whole family go to HiQ and are never disappointed !

Well organised service, excellent contact and communication.