HitPay Avis 417

Experience with compliance executive April has been very negative with delayed responses and unclear instructions on what she's looking for despite proof of payment and invoice has been provided thrice.

Tracy and afgal have been very helpful in helping me set up an account!

Terrific. The platform itself is wonderful, feature-rich and seamelssly integrates our POS and online website. But I would emphasise what makes Hitpay different is the service. Onboarding was miles ahead of competitors, and the service doesn't stop after you sign-up. Hoping they continue to succeed because we couldn't recommend highly enough.

I am extremely disappointed with HitPay’s handling of chargebacks.
Even after providing full invoice details, delivery proof, clear terms & conditions state in website and client information, HitPay still deducted the disputed amount and charged an additional fee.

What shocked me the most is that HitPay did not support the merchant at all, even though I delivered the service as promised. Instead, they sided with the customer’s bank immediately and placed the financial burden entirely on me.

I did nothing wrong, yet I was forced into a negative balance and told to “settle it,” or my account would be restricted. This is very unfair to small business owners who rely on payment gateways for honest work.

If you run a small business, be aware:
HitPay’s system offers zero protection for merchants when customers file false or mistaken chargebacks. You will lose the money AND pay the fees.

I can no longer trust HitPay, and I would strongly recommend other business owners to consider platforms with better merchant protection.

They will reject your application and delete your account even you submit all required document. Wonder they will magically delete your active account and keep your payment hostage in the future. Guess i dodge a bullet now.

poor customer service, they block credit card payments without any notice

Their system of sign-up is complete rubbish. They put you on a waitlist for almost a month, and you have to contact them via email to "expedite the process". When contacted, they'll ask you once what your business does, then ghost you. They haven't responded back; it's been 2 weeks. Was having high hopes for this one, but their onboarding kills it. I'll change my review if they can fix this right away.

Customer sevice very nice n helpful..

I recently had an incredibly frustrating experience with HitPay Payment Solutions Sdn Bhd, and I feel compelled to share my story so others can be aware.

While I understand that my company did not qualify for an account with them and respect their decision, what I cannot accept is their complete lack of professionalism in handling the process. Their platform allowed me to set up and work extensively on my account while waiting for approval, leading me to invest significant time and effort to configure it for my business needs.

As someone who is differently abled with deformities in both hands, any work I do takes considerable effort. Despite my challenges, I am determined to succeed, which makes this experience even more frustrating. Instead of notifying me of the rejection, HitPay simply ignored me—I had to reach out myself to find out my application was denied.

To make matters worse, when I appealed directly to their CEO and COO, neither of them had the courtesy to respond. Instead, a staff member, Paula Vitan, replied in a dismissive and rude manner. Is this really how a financial service provider should treat potential customers?

This kind of unprofessionalism and lack of respect is unacceptable. Financial service providers should be held to a higher standard, and HitPay has failed terribly in this regard. I hope others take note and think twice before considering their services.

If this is how they treat people before even opening an account, imagine what happens when you actually use their platform. Be warned.

Hitpay is fuss free to integrate with my website and the fees are very reasonable as well.

Easy to use interface, nice support help

HitPay keep spamming me.
We won't deal with spammers, so even if HitPay was the best product in its class we won't use them, and as an IT engineer supporting many SMEs, I would do my utmost to discourage my customers from using them too.

Amazing platform.
Fast and easy to setup with them! We had to move from Shopify to Wix. We found Hitpay during our move and they allowed us to accept all major payment methods very quickly. Their fees are also transparent and easy to understand.
Customer support was also amazing. Fast and effective. Shout out to Michelle who came to our aid on a Sunday morning.

So far Hitpay had been one of the best payment gateways we had tried , whether on commission rates , smooth of integration, speed of pay out , variety of payment of options and no monthly overheads

Fast payout, nice!

As a small business, providing a seamless experience for our customers is a top priority. After considering various payment solutions, we decided to adopt Hit Pay for our business, and it has been a game-changer. It allows convenient payment methods using credit card and paynow, compared to what we did before which was manually checking on paynow transfers. The payouts are also always done on time and it has been a pleasure adopting hitpay on our webstore!

If you experience any difficulties or issues, the customer service representative is very responsive.

HitPay is a seamless payment system that works well with our other (booking) platform. It allows clients to book classes instantaneously, which makes a much better customer service situation. The support that we receive is tremendous, they're very active in their replies and are eager to offer solutions and resolutions swiftly.

We have been using Hitpay for about a year now. What we like the most is:

-Easy configuration and setup to start using.

-Customer service and support is amazing. We get answers for all our queries with no long time waiting.

-Payouts are never late and exceeds out expectations.

-Great payment option and easy to choose from.

-Clear and easy daily and payouts reports.

Hitpay is easy to cater to our simple shop and is quite efficient in giving us the support!