Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped... Voir plus
L'entreprise a répondu
The sales person personally knew the product and used it for a dissertation for their film degree.i find the staff at HMV Brighton always to be knowledgeable and approachable. I am a frontier worker... Voir plus
L'entreprise a répondu
The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Brighton
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, Royaume-Uni
4,8
Excellent
332 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de hmv (UK) - Brighton
Hi sheona
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Réponse de hmv (UK) - Brighton
Hello Joan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff very helpful and item on arrived…
Staff very helpful and item on arrived on date if was told it would be,
15 décembre 2025
Réponse de hmv (UK) - Brighton
Hello Cathy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great thanks
Great thanks. Nice items, just what I was looking for. Click & collect was ready in the time they said it would be 🙂
12 décembre 2025
Réponse de hmv (UK) - Brighton
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very efficient and professional service…
Very efficient and professional service within the Brighton store. 👍
10 décembre 2025
Réponse de hmv (UK) - Brighton
Hi Kay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off in our Brighton shop.
See you soon :-)
Excellent thanks
Excellent thanks, delivered to my door, rather than left downstairs where I live in a block of flats, where some companies leave it.
10 décembre 2025
Réponse de hmv (UK) - Brighton
Thank you Paul for the 5 stars!
The girl who helped me
The girl who helped me, ordered what I wanted and I didn't know before that you offered that service
4 décembre 2025
Réponse de hmv (UK) - Brighton
Hi Georgia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Communication was good
Communication was good , packaging was strong & secure , delivered when said .
3 décembre 2025
Réponse de hmv (UK) - Brighton
Hi Denise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Brighton
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Brighton
Hello Clare
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order great deals and prompt…
Easy to order great deals and prompt delivery with everything in great condition. Very happy as always
25 novembre 2025
Réponse de hmv (UK) - Brighton
Hi Mr Furtado
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Brighton
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy website to navigate
Easy website to navigate. Great customer service in the shop. Very welcoming and friendly. Fabulous merchandise
17 novembre 2025
Réponse de hmv (UK) - Brighton
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff very helpful and quick to get…
The staff very helpful and quick to get my order
25 octobre 2025
Réponse de hmv (UK) - Brighton
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were helpful and reassuring (I…
Staff were helpful and reassuring (I had some doubts about the suitability of my ID for collecting the package); transaction was straightforward.
20 octobre 2025
Réponse de hmv (UK) - Brighton
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Returned an item within the guarantee…
Returned an item within the guarantee period. Very polite service. Replacement ordered and contact was made with me as soon it arrived. Very impressed.
14 octobre 2025
Réponse de hmv (UK) - Brighton
Hi Amy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good and efficient in terms of…
Very good and efficient in terms of keeping me informed of the progress of the order and the arrival of the order. What let you down was the young woman who served me who lacked customer service skills.
The first thing she said to me was 'all right?' without any hint of it being authentic rather than a more friendly 'how can I help you?'. She said the same to the previous customer. No hint of a smile.
When she asked me for ID as a final check to hand over my order she was rather abrupt and there was no 'please'. Just 'can I see some ID?'. As an older customer I still appreciate a please and thank you.
Other HMV staff I have been served by have been more friendly. She needs some customer service training.
7 octobre 2025
Réponse de hmv (UK) - Brighton
Hi Barry
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Helpful friendly staff
Staff were really helpful as I had a problem locating my email to say my goods were ready to pick up .
5 octobre 2025
Réponse de hmv (UK) - Brighton
Hi lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Received an email when don’t lose your local record shop
Received an email when my order arrived
- collected a few days later with no problems
1 octobre 2025
Réponse de hmv (UK) - Brighton
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good customer service
4 octobre 2025
Réponse de hmv (UK) - Brighton
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.