New BD not available in store on release day. Paul took my order and within a few days I was emailed to collect. Excellent service
L'entreprise a répondu
Établissement
Changer d'établissement11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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Lisez les avis des autres
Glad to see the Arrow Blu Ray on the shelf at a reduced price and received prompt and polite sales service.
L'entreprise a répondu
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Voir plus
L'entreprise a répondu
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Gateshead
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Royaume-Uni
4,8
Excellent
279 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My Blu-Ray disc was ready to pick up at…
My Blu-Ray disc was ready to pick up at the promised date and the service at the collection point was completed in a couple of minutes.
24 novembre 2024
Réponse de hmv (UK) - Gateshead
Hi Clive
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Gateshead
Hi alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent experience great service ,I…
Excellent experience great service ,I aways get my dvds and vinyl records from hmv as they are a trusted company and I especially love the Steel Book exclusives online and instore
7 novembre 2024
Réponse de hmv (UK) - Gateshead
Hi Gary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Help in store to demonstrate the item…
Help in store to demonstrate the item we bought was excellent.Gateshead Metrocentre
6 novembre 2024
Réponse de hmv (UK) - Gateshead
Hi Adrian,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Efficient friendly helpful staff
5 novembre 2024
Réponse de hmv (UK) - Gateshead
Hello robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Happy shopping experience!I’ve always loved my local HMV store as…
I’ve always loved my local HMV store as the staff are always so helpful and friendly and even though they might not have my item in stock, they order it and post it out to me so I never have long to wait for it as it’s delivered very quickly so can’t fault them whatsoever.
26 octobre 2024
Réponse de hmv (UK) - Gateshead
Hi Katie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery service have shopped at…
Prompt delivery service have shopped at HMV for many years have never been disappointed
25 octobre 2024
Réponse de hmv (UK) - Gateshead
Hi Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery was quick and easy but price…
Delivery was quick and easy but price was higher than the independent stores
26 octobre 2024
Réponse de hmv (UK) - Gateshead
Hi Steven,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Excellent service when making purchase
Excellent service when making purchase. Collecting item from store when delivered easy
Just a good system and very helpful staff
24 octobre 2024
Réponse de hmv (UK) - Gateshead
Hi Richard,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Gateshead
Hi Pauline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Gateshead
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First class
Have used HMV online for years now and visit the Metro Centre store fairly regularly. Excellent range of items and first class service when ordering online. Probably spent a good few thousand pounds on some great pre order items haha.
12 octobre 2024
Avis spontané
Réponse de hmv (UK) - Gateshead
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service as ever thank you hmv…
Great service as ever thank you hmv your doing brilliantly ❤️
14 septembre 2024
Réponse de hmv (UK) - Gateshead
Hi Craig
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Collected a order from store
Collected a dvd I had previously ordered in store. Staff were helpful and polite on each occasion
31 août 2024
Réponse de hmv (UK) - Gateshead
Hi Donna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Best Entertainment Shop around
Been shopping at hmv for decades and never fails to have impress, got the furiosa exclusive steelbook and it's incredible! Ordered in-store for home delivery as I had a gift card and the staff were excellent. Very quick delivery too.
Five stars 🌟
16 août 2024
Réponse de hmv (UK) - Gateshead
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great price, fast service.
Great price (best online), easy ordering with a fast click and collect service to local store.
13 août 2024
Réponse de hmv (UK) - Gateshead
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pleasant and helpful staff
Pleasant and helpful staff, store tidy and organised just wished more vinyl were available instead of having to order online for delivery to the store or home.
27 juillet 2024
Réponse de hmv (UK) - Gateshead
Hi Chris
Thank you for sharing your experience at the store. We pride ourselves on the range and variety of items that we offer our customers.
We constantly review and refresh the items we have available so we look forward to offering you even more choices soon! :-)
Good service
I was able to get the album I wanted. The store ordered it for me and it was promptly delivered.
22 juillet 2024
Réponse de hmv (UK) - Gateshead
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They were customers
They were customers. Service was very helpful, very polite. With my father who was looking for certain films he would like to watch they were.
Talking for at least 20 minutes about different films.
Would highly recommend the stuff in the store.
21 juillet 2024
Réponse de hmv (UK) - Gateshead
Hi Garry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff really helpful.
16 juillet 2024
Réponse de hmv (UK) - Gateshead
Hi Gerard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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