The salesperson at HMV Reading, Phil K, was very helpful. He ordered the CD album for me, and the whole process was smooth and easy. I was pleasantly surprised that it was dispatched in just three day... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement13 Holy Brook Walk, The Oracle, RG1 2AQ Reading, GB
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Lisez les avis des autres
Good friendly pleasant and efficient staff in the Reading branch. Seem to be doing fine if the amount of people in store on the day is anything to go by. Not many options to purchase music on the hig... Voir plus
L'entreprise a répondu
I would recommend HMV for ordering films on DVD or Blu Ray - prefer ordering from HMV than from Amazon or other online retailers. The order for box sets went fine. I collected them in store (in the... Voir plus
L'entreprise a répondu
Only one person at till. Who appeared to be doing both purchases as well as enquiries / Customer Services. 4 people including me waiting Could not see many staff around. Tho appreciate probably sig... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Reading
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
13 Holy Brook Walk, The Oracle, RG1 2AQ, Reading, Royaume-Uni
4,7
Excellent
241 avis
Demande des avis aux clients
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Friendly,helpful staff in store 👍
16 mars 2025
Réponse de hmv (UK) - Reading
Hi Ian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I bought some films during my visit and…
I bought some films during my visit and also collected some music orders. Hollie, who served me at the till, was very helpful. Thanks Hollie and HMV.
7 mars 2025
Réponse de hmv (UK) - Reading
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great on time & date.👌
27 février 2025
Réponse de hmv (UK) - Reading
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly staff and great prices
31 décembre 2024
Avis spontané
Réponse de hmv (UK) - Reading
Hi Giorgi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service very helpful
9 février 2025
Réponse de hmv (UK) - Reading
Hi Adrienne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was served promptly and the fact the…
Was served promptly and the fact the assistant recognised me when I placed the order was good.
Kept me informed when my purchase arrived and would use this service again.
25 janvier 2025
Réponse de hmv (UK) - Reading
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Purchase of 2 DCs
Service was prompt.
The goods were good value.
I was able buy a CD that is not very easy to get.
I was kept informed of when I would get delivery.
An excellent service
9 janvier 2025
Réponse de hmv (UK) - Reading
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered a cd and very quickly I…
Ordered a cd and very quickly I received the message that it had arrived in store. Collected without any problems, guy who served me in store (Reading Oracle) was great. It's a great store to visit and browse as well. Thank you!
14 janvier 2025
Réponse de hmv (UK) - Reading
Hi Yvonne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and friendly staff
Very helpful and friendly staff. It was great to go into a shop and get face to face help I needed to order my item.
Thank you.
1 janvier 2025
Réponse de hmv (UK) - Reading
Hello Clive
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Made a purchase
Made a purchase, paid for express delivery which should have arrived 3 days before Christmas, I only received it 2 days ago and communication was rubbish. Very very disappointed.
4 janvier 2025
Réponse de hmv (UK) - Reading
Hi Andrea,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
A worker called Eleanor is really sweet…
A worker called Eleanor is really sweet and i talked to her a lot about Stray Kids, she's so kind and whenever i go i look forward to seeing her!
3 janvier 2025
Réponse de hmv (UK) - Reading
Hi Claudia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Reading
Hello Roger
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Reading store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Réponse de hmv (UK) - Reading
Hi Jake
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Took too long for item to 'arrive' in…
Took too long for item to 'arrive' in store when there was plenty of stock on shelves.
26 décembre 2024
Réponse de hmv (UK) - Reading
Hi Sian
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers. Our webiste does have information on the Click & Collect service and delivery times:
Your order should reach the store within 2-5 days after placing the order, provided the item is in stock at our warehouse.
Best wishes
Réponse de hmv (UK) - Reading
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Reading
Hi Phil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy
Easy, and fault free.
Order two items. Both came on the dates stated. Package well.
13 décembre 2024
Réponse de hmv (UK) - Reading
Hi Ruth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The person on the counter is very help…
The person on the counter is very help full ambience of the store is well-managed
14 décembre 2024
Réponse de hmv (UK) - Reading
Thank you Bharat for your kind words and review for hmv Reading!
Great service
They kept me informed. Pick up was easy. Staff at store were really nice and very helpful, even though they were extremely busy.
14 décembre 2024
Réponse de hmv (UK) - Reading
Hi sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Reading
Hi Anna
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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