I've now bought from Holdsworth several times; last was for Christmas presents 2025. Excellent products; beautifully boxed; good service both online and in-store. Recommend.
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Found a little gem, a chocolate business in Bakewell fabulous Holdsworth chocolates , i would go as far to say the best choice,flavours & variety in the UK, well thought out selection & quality avai... Voir plus
L'entreprise a répondu
Chocolates are delicious so 5-stars for them. The loss of a star is that our local supplier - John Lewis - has stopped stocking the large boxes so it's now a bit more of a hassle to order online ra... Voir plus
We received a box of The Signature Assortment, Holdsworth Chocolates as part of a Christmas gift, and only just opened them this week. I have to say these are the nicest chocolates I have ever eaten.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Holdsworth Chocolates is a handmade chocolate factory, based in the beautiful market town of Bakewell, in the heart of the Peak District. Creating exquisite, handmade British chocolates, in fully recyclable gift packaging. Shop our collections online, through one of our stockists, or visit our factory shop & see where the magic happens. We create a selection of handmade confections, including creamy caramels, fluffy creams, nutty pralines & decadent ganache truffles, all blended with natural flavours & single origin sustainably sourced cocoa, to create moreish flavour combinations. We also have a 'Bee Friendly' range, created from a selection of stunning plant-based ingredients & enrobed in delicious OatM!lk & decadent Dark Chocolate, 10p from each box purchased in our 'Bee Friendly' range, is donated to 'The Bumblebee Conservation Trust'. And our brand new 'Decadent Dessert' selection, if you love indulgent & tasty treats, the Dessert selection is the perfect choice. Choose from single variety ballotin boxes, or our mixed gift box, filled with 5 different flavours.
Coordonnées de contact
Holdsworth Chocolates Limited, 1-7 Plante Building, Riverside Business Park, Buxton Road, DE45 1PT, Bakewell, Derbyshire, Royaume-Uni
- 01629813573
- info@holdsworthchocolates.co.uk
- www.holdsworthchocolates.co.uk
4,8
Excellent
184 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great products
I've now bought from Holdsworth several times; last was for Christmas presents 2025.
Excellent products; beautifully boxed; good service both online and in-store.
Recommend.
15 décembre 2025
Réponse de Holdsworth Chocolates
Hi Mrs Vree,
Thank you for taking the time to write us a review, we sincerely apologise that your parcel hasn't arrived & your email hasn't been responded to, if you have emailed orders@holdsworthchocolates.co.uk this is a mail address for order confirmations only, so we do not have access to monitor emails. If you could please email beth@holdsworthchocolates.co.uk with your order number, we will of course rectify this issue as a matter of urgency.
Thank you again for your review and we hope we can get to the bottom of this.
Delicious quality chocolates.
We received a box of The Signature Assortment, Holdsworth Chocolates as part of a Christmas gift, and only just opened them this week. I have to say these are the nicest chocolates I have ever eaten. Beautiful flavours, great variety and the quality is first class. I highly recommend these to all chocolate lovers.
19 janvier 2026
Avis spontané
Réponse de Holdsworth Chocolates
Thank you for taking the time to write us such a wonderful review!!
We're delighted to hear that you enjoyed the Signature assortment and the selection was to you taste!
Thank you again - Holdsworth Team
Simply the best…
We’ve tried a few alternative chocolatiers over the years but none of them come close to Holdsworth and it’s n our doorstep. How lucky are we?
12 janvier 2026
Réponse de Holdsworth Chocolates
Hi Hilary,
Thank you for taking the time to write us such a lovely review!
We're delighted to hear you enjoyed your Holdsworth handmade chocolates!
Excellent
Quick delivery. Item arrived in excellent condition and chocolates amazing
29 décembre 2025
Réponse de Holdsworth Chocolates
Hi Patricia,
Thank you for taking the time to write us a review! We're delighted to hear you were happy with the delivery service, and of course your handmade confections!!
I ordered a box of Renaissance…
UPDATE 22/02/2026
Holdsworth Chocolates emailed me following their reply above, and quickly sent out a replacement box of chocolates, which was in perfect condition! Their customer service and the chocolates themselves were brilliant. I think this was an issue with poor storage at Amazon, and nothing to do with Holdsworth Chocolates themselves. I've therefore changed my review rating and would recommend without reservation.
ORIGINAL REVIEW:
I ordered a box of Renaissance Chocolates from the Holdsworth Chocolates store via Amazon. When they arrived, some had clearly melted at some point and others were covered in white streaks and powder, which I've since read is sugar/fat bloom, common to out of date chocolates.
I therefore had a look at the Best Before sticker, and the last digit of the year had been ripped away (May 202 ), leaving me with no clue *what* year these chocolates went out of date.
I understand that items can get damaged, but selling chocolates that are clearly *at least* 8 months past their BB date is pretty untrustworthy. Luckily, Amazon gave me a refund, but now I have no gift to give. I will never buy from this company again.
15 janvier 2026
Avis spontané
Réponse de Holdsworth Chocolates
Hi, Thank you so much for bringing this issue to our attention and allowing us the opportunity to resolve the issue. Again, we sincerely apologise for your original experience, but we're delighted to hear that the replacement chocolates you received were enjoyed!
ORIGINAL RESPONSE: Hi, Thank you for taking the time to write us a review.
We sincerely apologise for your disappointing experience. All of our chocolates are handmade, hand finished and hand packed, allowing us to monitor every process before we dispatch our chocolates. Each box has a 6 month best before date on it, when it leaves our factory - we send our chocolates off to a laboratory for shelf-life testing to ensure they are stable for the entire 6 months. However, if the chocolates are not stored in the advised storage conditions, which we send to all of our stores, warehouses and haulage companies, then unfortunately this can affect both the taste & texture of the centres. It seems from what you have described, that at some point during the journey to you, your chocolates have been exposed to high fluctuations in temperature, causing them to 'bloom' - this creates a 'dusty' looking coating on the outer shell of the chocolates. It also seems like your box has been damaged in transit, unfortunately, once the chocolates have left our factory in Bakewell, we have very little control over how they are handled by Amazon warehouses & delivery drivers, and at times, this can mean that the chocolates arrive in less than perfect condition. This is not how Holdsworth Chocolates intend for our handmade confections to arrive with customers, we expect to deliver our chocolates in perfect condition. If you could please email us at info@holdsworthchocolates.co.uk with an image of the damaged box and the chocolates, along with your full postal address, we will of course look into this & contact Amazon, and send you a fresh box to enjoy.
Thank you for bringing this issue to our attention!
Holdsworth Chocolates
Réponse de Holdsworth Chocolates
Hi Graham,
Thank you for taking the time to write us a review!
We're delighted to hear you enjoyed your handmade chocolates!!
Say happy birthday with a box of chocolates
Bought a beautiful box of chocolates for my wife's birthday.She was over the moon at the wonderful selection of chocolates and the whole presentation
8 janvier 2026
Réponse de Holdsworth Chocolates
Hi Martin,
Thank you for taking the time to write us a review.
We're so happy to hear that your wife enjoyed her Birthday chocolates, and this is such wonderful feedback that we will pass onto the team!
Ordered chocolates before Christmas did…
Ordered chocolates before Christmas did not receive them and has ignored my emails, so now it’s gone to our credit card company to deal with.
Such a shame as we did like there chocolates.
But they have now lost our custom.
17 décembre 2025
Avis spontané
Réponse de Holdsworth Chocolates
Hi Sue,
Thank you for taking the time to leave us a review, we sincerely apologise for your disappointing experience, may I reassure you this is extremely rare & after looking into your order, it was dispatched on the 17th December & seems to have been lost in the Royal Mail system - we're very sorry about this, and we completely understand how frustrating this must have been. We have now refunded you in full for your order & we will of course post a box of chocolates out to your address, again, we're very sorry for your disappointing experience and we do hope you enjoy the chocolates that you receive - Thank you - Holdsworth Team
Holdsworth chocolates Bakewell outstanding quality & flavour
Found a little gem, a chocolate business in Bakewell fabulous Holdsworth chocolates , i would go as far to say the best choice,flavours & variety in the UK, well thought out selection & quality available. Bought as a gift for me at xmas, i have since posted boxes onto family in Nottingham & Lincoln they all agree .
2nd to none ordering online very easy try them for yourself absolutely 5 stars
24 décembre 2025
Réponse de Holdsworth Chocolates
Hi Jenny, Thank you for taking the time to write us such a wonderful review!! We're absolutely delighted to hear that you enjoyed the chocolates and of course that you are a returning customer, thank you for your continued custom & we have some new products coming soon!!
Great product
Great product, delivered quickly, well packaged, reasonable price. Now my 'go-to' chocs.
29 décembre 2025
Réponse de Holdsworth Chocolates
Hi Hilary,
Thank you for taking the time to review us - we're so happy to hear that you received your chocolates quickly
Superb chocolates!
A truly wonderful selection of chocolates. In fact, the best I've had (and I've had lots!).
My only gripe is plastic inserts, which is inexcusable.
18 décembre 2025
Avis spontané
Réponse de Holdsworth Chocolates
Hi Rhod,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear you enjoyed our handmade confections!
You promptly handled the order right…
You promptly handled the order right after it was made. Everything went seamlessly. Excellent job. Wishing you a Merry Christmas!
24 décembre 2025
Avis spontané
Réponse de Holdsworth Chocolates
Thank you for your wonderful 5 star review! We do hope the chocolates were enjoyed
Réponse de Holdsworth Chocolates
Thank you for taking the time to review us, we're delighted to hear you enjoyed the chocolates you received and that they arrived quickly!
Great packaging and delivery
1 décembre 2025
Réponse de Holdsworth Chocolates
Hi Ruth,
Thank you for taking the time to review us! We're delighted to hear you were happy with your handmade Holdsworth Chocolates!
Working with Holdsworth Chocolates
We work with Holdsworth Chocolates and love the Chocolates they make. Therefore, we do buy there Chocolates because they taste so good, especially if you go to the factory shop and buy direct, you get the freshest handmade Chocolates which are without doubt amazing.
9 juillet 2025
Réponse de Holdsworth Chocolates
Hi Mr Sloane,
Thank you for taking the time to review us, we're delighted to hear you were happy with your chocolates!
Excellent service
Excellent service
Wonderful selection.
So good I have placed a new order.
1 décembre 2025
Perfect presents.
Delivered in a timely manner.
Beautiful looking boxes for Christmas gifts.
Not tried any myself, but if the chocolates are half as good as they look, they will be gorgeous.
1 décembre 2025
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