The worst return process and customer service I’ve ever experienced. Absolutely awful! After 30 emails back and forth, they kept refusing to speak to me because my PayPal address was different. When... Voir plus
Établissement
Changer d'établissementUnit 3 Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire, GB
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Lisez les avis des autres
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À propos de l'entreprise
- Magasin de rénovation
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de meubles
- Jardinerie
- Magasin de meubles de cuisine
À propos de Homebase - Chester
Écrit par l'entreprise
Homebase
Écrit par l'entreprise
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Coordonnées de contact
Unit 3 Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire, Royaume-Uni
- 0345 640 7057
4,3
Excellent
107 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Worst return process and customer service
The worst return process and customer service I’ve ever experienced. Absolutely awful! After 30 emails back and forth, they kept refusing to speak to me because my PayPal address was different. When I finally managed to speak to someone, they simply said, “Sorry, you can’t return it.” It has been an unbelievably frustrating and disappointing experience from start to finish. Avoid at all costs!
4 novembre 2025
Avis spontané
Quickly and efficiently dealt with by a…
Quickly and efficiently dealt with by a human being. Sounds odd but it's nice have an encounter with a personable employee.
Thank you
3 décembre 2024
Avis spontané
Homebase in Chester offers a mostly…
Homebase in Chester offers a mostly great service. Collection is straightforward with a dedicated desk, and the kitchen department, especially Jamie, is commendable. There’s consistent communication regarding deliveries, and the exchange process is smooth. However, delivery times can occasionally be delayed, as experienced when an item was still awaited in-store past the promised date. Overall, a recommended place with room for improvement in delivery consistency.
9 novembre 2024
Avis spontané
Great prompt service at Chester…
Great prompt service at Chester Homebase. The server Mike was extremely helpful and even carried by goods out to my car. Great customer service
13 novembre 2024
Avis spontané
Very friendly and efficient pick up
Very efficient pick up, and impeccable and friendly customer service!
9 novembre 2024
Avis spontané
Collection really easy
Collection really easy, a collection desk so didn’t have to join a queue at the tills. Simples!
5 octobre 2024
Kept Informed of when the parcel was going to be delivered was…
Kept Informed of when the parcel was going to be delivered, great service.
1 octobre 2024
Can was dented on pick up, disappointed by that, clearly product had not been checked.
Can was dented on pick up, noticed it when I put it in car.
3 octobre 2024
Avis spontané
Réponse de Homebase - Chester
Hi Chris,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
5⭐️ service
5⭐️ service. Jamie in the kitchen department at your greyhound Chester store is amazing. A credit to your company. Exchange process was very smooth. Very happy customer.
18 septembre 2024
Apparently should have been delivered…
Apparently should have been delivered by Saturday 14th September, still hasn’t been delivered and it’s the 20th today.
Responding to the reply- I came to the store all the way from Warrington to collect this item on Wednesday 18th and was told it had still not arrived in the store…
17 septembre 2024
Réponse de Homebase - Chester
Hi Chloe
Thanks for taking the time to leave a review, We're very sorry to hear of the delay on your order. Looking into this further we can see this was delivered to the store of your choice on the 16th of September and will be awaiting your collection.
If you pop into the store with your order number and ID they will be able to get this for you.
Many Thanks
Team Homebase
Customer Service 5*
Customer Service 5*
First, the item I wanted was in stock and 50% off, plus CS advised me to go online to do a Click @ Collect saved an extra 10%!
Very helpful, heavy object so kindly took it out to our van
15 septembre 2024
Avis spontané
Excellent service 2 of the goods…
Excellent service 2 of the goods arrived perfectly packaged and in good order. One of the goods a small table was damaged and the package was open. I returned it to the store the assistant was helpful and she gave me a refund. So very happy overall.
4 septembre 2024
Good customer service
Good customer service. Polite, prompt and professional.
9 septembre 2024
Avis spontané
Delivery to store did not happen within…
Delivery to store did not happen within published timeframe. Box was damp when collected.
3 septembre 2024
Réponse de Homebase - Chester
Hi Paul
We really appreciate you bringing this to our attention. We're as disappointed as you and will be logging your feedback for review with the carrier.
Team Homebase
Ordered and picked up
Ordered and picked up three washing baskets. Went out of his way to find my other order. Great service thank you !
3 septembre 2024
Avis spontané
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