Not the product I ordered. It has been substituted with another product I would have rejected if I had been consulted. I stay too far from store to bother to return them. I’m not sure if this was... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementAuldhouse Retail Park Road, Pollokshaws, G43 1AP Glasgow, GB
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Lisez les avis des autres
This was an online order only! Order went well but because shop didn't have plant pot I'd then liked to have had it delivered to store. This is because of postage & perhaps having to return (to shop)... Voir plus
Lewis was very helpful, efficient and polite when mixing my dulux paint. Im not sure of the name of the person on tills, receipt says 235962, he was also very polite and was very patient with the eld... Voir plus
I have purchased a lot from Homebase and will do again but I was just a little upset that I picked the black and white coat hangers and when I arrived I was given all white ones , all 40 of them .(... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de rénovation
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de meubles
- Jardinerie
- Magasin de meubles de cuisine
À propos de Homebase - Glasgow
Écrit par l'entreprise
Homebase
Écrit par l'entreprise
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Coordonnées de contact
Auldhouse Retail Park Road, Pollokshaws, G43 1AP, Glasgow, Royaume-Uni
- 0345 640 7293
4,6
Excellent
114 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Great service
Great service. Always had great service here. Staff always very helpful.
24 novembre 2024
Avis spontané
Supporting local store
Order ready to collect and pleasant staff to assist me
21 novembre 2024
Avis spontané
The custmer service guy was helpful
The customer service guy was helpful, pleasant, knowledgable and over all was a pleasure to speak with. A very positive experieance9
8 novembre 2024
Nice indoor plant pot.
This was an online order only! Order went well but because shop didn't have plant pot I'd then liked to have had it delivered to store. This is because of postage & perhaps having to return (to shop) but then losing postage paid.
30 octobre 2024
Staff were busy but attentive and…
Staff were busy but attentive and trying to keep the flow of customers happy. Store is well laid out and I was happy with the products I could get!
29 octobre 2024
Avis spontané
Polite and helpful staff
Lewis was very helpful, efficient and polite when mixing my dulux paint.
Im not sure of the name of the person on tills, receipt says 235962, he was also very polite and was very patient with the elderly customer in front the kept questioning why the weed killer she was buying had pump in the name but didn’t come with a pump. I work in retail and definitely wouldn’t have been able to stay as patient as he did for as long as he did. Well done to both colleagues!
25 octobre 2024
Avis spontané
Next day delivery for the moisture…
Next day delivery for the moisture meter was exactly what we needed for that emergency
16 octobre 2024
Excellent customer service in the shop
15 octobre 2024
Avis spontané
Staff untrained
Staff untrained.
Manager rude and abrasive to staff.
No one seems to have a clue what is happening.
Store disorganised and messy
14 octobre 2024
Avis spontané
Réponse de Homebase - Glasgow
Hi Karen,
Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
No paint trauma.
It was my third visit to the store this week trying to find a paint match for a bedroom in the house. I was served on all three occasions by a young lad (l think called Lewis). He was exceptionally helpful even one night going out of his way 5 mins before the store closed. I am grateful for his help and will continue to use that store for sure.
12 octobre 2024
Avis spontané
Not the product I ordered
Not the product I ordered. It has been substituted with another product I would have rejected if I had been consulted.
I stay too far from store to bother to return them. I’m not sure if this was intentional or if whoever lifted them didn’t read the order or the product box either way it’s disappointing.
11 octobre 2024
Avis spontané
Réponse de Homebase - Glasgow
Hi John,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store to review further.
Thanks,
Team Homebase
Needed help to source specific paint…
Needed help to source specific paint that I couldn’t find..Lewis at Auldhouse, Glasgow branch was very helpful and efficient, knew the stock and also made me up a sample from the deluxe range. Very happy with the service provided.
5 octobre 2024
Avis spontané
Good service from Homebase
Staff were pleasant and helpful as recovering from knee surgery, using a stick and rucksack made me a bit slow in getting my things together.
6 octobre 2024
Avis spontané
Attentive and knowledgeable staff
Attentive and knowledgeable staff. Lewis was very helpful
6 octobre 2024
Avis spontané
Would recommend
Fast, efficient, friendly, good price and happy with the product. Would recommend.
4 octobre 2024
Avis spontané
Got exactly what I wanted and a good…
Got exactly what I wanted and a good price too
2 octobre 2024
Avis spontané
Lewis was very helpful and understanding
Lewis was very helpful and understanding
1 octobre 2024
Avis spontané
No hassle on pick up very quick…
No hassle on pick up very quick response .
27 septembre 2024
Avis spontané
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