Having driven 50 minutes to collect a click and collect, we found the item to be cracked and faulty as we were loading it in the car. As there were no others available in store, we left empty handed.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMoor Allerton Centre, King Lane, LS17 5NY Leeds, West Yorkshire, GB
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Lisez les avis des autres
Me and my husband been to many stores looking to buy a new Kitchen at best price .we visited Leeds homebase at Allerton Centre and we spoken to Frances Ballance who is a Kitchen and Bathroom Expert .... Voir plus
The goods were quickly brought to the till so there was no delay. They were exactly as ordered so that side of the transaction was fine. I also bought a couple if other things one of which I had to c... Voir plus
We used Homebase for the kitchen after seeing the good job of my parents in Plymouth. Very pleased, so when the opportunity arose for a new bathroom went back to see Frances again. She doesn’t disappo... Voir plus
À propos de l'entreprise
- Magasin de rénovation
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de meubles
- Jardinerie
- Magasin de meubles de cuisine
À propos de Homebase - Leeds
Écrit par l'entreprise
Homebase
Écrit par l'entreprise
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Coordonnées de contact
Moor Allerton Centre, King Lane, LS17 5NY, Leeds, West Yorkshire, Royaume-Uni
- 0345 640 7584
4,2
Bien
94 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 26 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Very Convenient
My click and collect items were ready to go, stacked on a trolly, I only had no wheel them to the car & put them in the boot. Very convenient.
7 novembre 2024
Avis spontané
Served by a beautiful girl who was very…
Served by a beautiful girl who was very helpful, what's not to like
27 octobre 2024
Avis spontané
Very experienced and friendly team.
25 octobre 2024
Avis spontané
Level of customer service was very high
Level of customer service was lovely, pleasant and time & care taken with our order and purchase
5 octobre 2024
Avis spontané
The person at the customer service desk…
The person at the customer service desk was extremely helpful and pleasant
3 octobre 2024
Avis spontané
Easy to order and product was waiting…
Easy to order and product was waiting on a trolley. Friendly Staff !
27 septembre 2024
Avis spontané
Good products
The products were great but had very little information about the delivery, I had to contact the delivery Co when my order did not arrive on specified day
21 septembre 2024
I came into Homebase this morning
I came into Homebase this morning . I didn’t know how find what size washer I needed for my shower head I stopped a man in homebase t-shirt to ask for help . He was so polite and helpful . I found out his name Sean I felt I had to give feedback .
I would like to say thank you
20 septembre 2024
Avis spontané
I clicked and collected a tin of paint…
I clicked and collected a tin of paint and drove 3 miles home. When I got home, the lid had come off the paint and 5l leaked all over the car. It appears the paint had been opened and put back on the shelf. It’s done extensive damage to my car.
13 septembre 2024
Avis spontané
Réponse de Homebase - Leeds
Hi Suzanne
Thanks for leaving a review. We're sorry to hear that you've had an issue with our product. We take quality very seriously, and we would like to investigate this further. A member of our escalations team will be in touch with you directly to look into this.
Thanks
Team Homebase
Rude customer service
Went to collect an order l made of a feather light shade on arrival lady on the collections till didn't acknowledge l was there another one of her colleagues asked for my order number which l gave he came back with a feather standing lamp l said this is not my order lady rudely replied yes it is cause l collected it with her very very rude manner l calmly shower her my order receipt which showed that was not my order they were giving me she soon realised l was right and only then corrected her manner but by then it's too late cause lm already irritated l came in nicely to collect my purchase not to receive that kind of treatment when l was having such a nice day ! Thanks !
10 septembre 2024
Avis spontané
Réponse de Homebase - Leeds
Hi Samantha,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
The experience was smooth and the staff…
The experience was smooth and the staff couldn’t do enough to help.
4 septembre 2024
Avis spontané
We visited the Leeds Moor Allerton…
We visited the Leeds Moor Allerton store today for some paint. It was difficult to find a staff member willing to help us. We then found Ethan and asked him to show us what we needed. He went over all the types of paint, brands, how much we’d need and what colours he could match. He went above and beyond and IS A CREDIT to the business showing all the staff members top notch customer service!!! We were about to lose hope and go else where but he helped us and upsold us 2+ litres of paint we wouldn’t have otherwise bought. Lovely and polite young man.
2 septembre 2024
Avis spontané
Helpful service
Offered a choice of planter, agreed to hold until seen. Assistance with handling and loading.Pleasant and polite service throughout.
27 août 2024
Avis spontané
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