Homebase - Rayleigh Weir Avis 

Went to collect ordered item. No tills open and 1person serving on customer services. This is at 5pm on a Saturday with a queue of rather angry people. Poor customer experience. More about profits than any customer service.

Used Rayleigh Homebase to buy a complete bathroom. On installation we discovered a part was missing so we went back to the store who told us they didn’t realise it wasn’t included and they could not order as they don’t even make the part (in black) even though the whole bathroom design was black that we was sold and designed with them. I was told I would have to find the part elsewhere.
Not good when you have the bathroom fitter at your house waiting for the part.
Secondly went to the store recently brought a trim which was the wrong size. Went back to return 30 minutes later and was told they are unable to refund or exchange due to administration. There was no signs on entry or around the store only just after the till. Which is to late once you’ve paid. Asked for a manager who was then rude and argumentative. Now stuck with a trim I don’t need.
Went to wicks to get the right one

It took a little while. Quite a long queue. Due to closing down sale staff were extremely busy. But we were served with a happy attitude and smile.

Picked up a lovely Christmas tree. Reasonable price and excellent service. Shame they are in administration.

Bought a Christmas tree online on 10th November from Rayleigh store, fixed the delivery date for 16th, which was confirmed. Waited in all day, no delivery, tried to track, but all it said was out for delivery, then got an email from Yodel to say my parcel will be with me soon??. Never arrived on Saturday, but came Sunday when I was out. No communication.
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I can only thank Ian Samuels for his impeccable service and a terrific plan.
He listened carefully to my requirements and delivered.

Very friendly staff in a lovely store. Helpful and polite. Such a pity they may close.

The click and collect was quick and the staff member that served me was super efficient. I will definitely be coming back again to Homebase.

Easy and quick

Super quick and easy - saves having to wander around looking for items in the store.

I was served by Angie today who was a wonderfully polite lady who helped me sort out a paint issue. She was very helpful with retuning and exchanging some paint and helped me to get another tin half price which was very helpful and appreciated. Thank you Angie!

Helpful lady put my click & collect in my trolley without being asked to.

Staff were very helpful, especially Jessica on the till, please thank her again on my behalf she saved me a return trip. Operator No 128104

Wonderful customer service experience.
Thank you.

Ordered on line to collect in store. Got a text within 15 minutes to collect.

Mark was very helpful and helped us to load the car, thank you. The table and bench were very easy to assemble

We needed some indoor and outdoor plants.We asked KIMBO a member of staff for her advice .She was very helpful and informative.. we think the Rayleigh homebase is a great local store..

Jessica at Rayleigh Weir always most knowledgeable and helpful

What a joy to be served by “Kimbo” this afternoon. She brightened my day!