Homebase - Tiverton Avis 

153
TrustScore 4.5 sur 5

4,5

Lowman Way, EX16 6SR Tiverton, Devon, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Homebase Tiverton. Excellent service as usual. The whole staff are so welcoming, helpful and knowledgable. Whenever we visit we are greeted by lots of smiles and sales people ready to offer advice and... Voir plus

Noté 4 sur 5 étoiles

Mel was helpful with my customer service experience! After seeking advice from a colleague, Mel was able to price match the offer that was online and had appreciated why I had asked the question, as I... Voir plus

Noté 5 sur 5 étoiles

We went in to find a tap to match our sink. We had looked at different options elsewhere but couldn't find the right tap. Amy in the kitchen department was incredibly informative in helping us choos... Voir plus

Noté 2 sur 5 étoiles

Ordered an item for delivery to my local store (Tiverton) as it was not in stock. I was advised that it was available for collection but the assistant and another called in to help couldn’t find my or... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de rénovation
  2. Magasin d'articles de salle de bains
  3. Magasin de bricolage
  4. Magasin de meubles
  5. Jardinerie
  6. Magasin de meubles de cuisine

À propos de Homebase - Tiverton

Écrit par l'entreprise

Homebase

Écrit par l'entreprise

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

153 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 34 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(153)

641 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Satisfied customer

Mel was helpful with my customer service experience! After seeking advice from a colleague, Mel was able to price match the offer that was online and had appreciated why I had asked the question, as I really wanted to support my local store and purchase the item from the store! I would really miss this store if it was to close down! Overall a very satisfied customer thank you 😊

13 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Homebase Tiverton

Homebase Tiverton. Excellent service as usual. The whole staff are so welcoming, helpful and knowledgable. Whenever we visit we are greeted by lots of smiles and sales people ready to offer advice and help. It doesn’t seem to matter if we are going to spend just a few pounds for a special offer or a large sum. The manager Lee is superb and many thanks to Stef on his BBQ advice!

30 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Jon at Tiverton Homebase

Jon, from Homebase in Tiverton was brilliant. Great customer service and went out of his way to help me get a lamp I wanted. There was none in stock apart from the one on display. Jon helped me with buying the light at a decent price and also helped me get the right bulbs needed for the lamp. Thanks Jon.

11 novembre 2024
Avis spontané
Noté 2 sur 5 étoiles

Long wait and unhelpful staff

Ordered an item for delivery to my local store (Tiverton) as it was not in stock. I was advised that it was available for collection but the assistant and another called in to help couldn’t find my order. I even suggested that it was on the shelf behind the counter but they didn’t believe me. Eventually they checked the package only to find that it was mine. Waited nearly 20 minutes!

30 octobre 2024
Logo de Homebase - Tiverton

Réponse de Homebase - Tiverton

Hi There,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Noté 5 sur 5 étoiles

Excellent customer service from Amy in the kitchen department

We went in to find a tap to match our sink. We had looked at different options elsewhere but couldn't find the right tap.
Amy in the kitchen department was incredibly informative in helping us choose the perfect tap. She also ordered it for us and it arrived to our house just 3 days later. We are very appreciative to Amy for her excellent customer service.

31 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Friendly staff at Homebase Tiverton

Popped into Homebase Tiverton for some new plants and plant pots shortly before it closed for the night. Firstly assisted by Seph who was extremely helpful and knowledgeable and then served by Madeline who was friendly and helpful. Great service especially when you know everyone is really just waiting to close. Thanks guys.

1 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Always shop local

Brilliant store, always like to support local stores. I was looking for wood hardener and a couple of the staff there were able to give me a hand. 10/10 for service.

19 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I like the way the store always laid…

I like the way the store always laid out To easily find what you’re looking for. I also like the fact that the staff are consistent with their knowledge and friendliness. I visited this Tiverton store for many years and no many of the staff in particular is always very efficient, friendly and knowledgeable

30 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

I haven’t collected my order yet !!!!!

28 octobre 2024
Avis spontané
Logo de Homebase - Tiverton

Réponse de Homebase - Tiverton

Hi Kay​,

Thanks for bringing this to our attention. We’re sorry to hear you've not collected your order. Feedback like this is incredibly important to us. Please reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) so we can look into this further for you.

Team Homebase

Noté 5 sur 5 étoiles

Excellent service from Steph

Excellent service from Steph. We were desperate for a lawnmower and I had a broken arm. Steph agreed to assemble it for me and load it in the car. Thank you.

21 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Rude worker

Besides finding everything i needed. The woman worked behind the desk with dark hair, short and glasses was being so rude and nasty to her male colleague, especially in front of customers which is very unprofessional.

20 octobre 2024
Avis spontané
Logo de Homebase - Tiverton

Réponse de Homebase - Tiverton

Hi Paul​,

We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention and have shared your feedback with the store manager to review further.

Thanks,
Team Homebase

Noté 5 sur 5 étoiles

I was very impressed by the service I…

I was very impressed by the service I received today at the Tiverton Store. The staff were knowledgeable and polite.I purchased some items that were in a deal (buy one and get second half price) unfortunately the till couldn't pick up the offer as it was slightly different so they over rode it and I did get my discount. I'm a very satisfied customer. Special thanks to Stef and Lee.

11 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

great customer service

I placed an order online late at night. The next morning I received a phone call from Yvonne saying that the item wasn't available. I asked if she could check for another, which she did and reserved it for me. She then carried out the refund process and kept the item till I arrived in. What a lovely and efficient lady, great service Yvonne, thank you.

8 octobre 2024
Avis spontané

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