Home Diagnostics Avis 

Update- thanks for your response Jane I politely disagree. I understand that wasn't the intention, but the email reads that way because it opens with questions about what I might have done, rather than confirming what's been checked on your end first. The line about the form being essential paperwork for the lab reinforces that, as it reads as explaining the likely consequence of my error before any other fault has been ruled out.

I’ve used the extended urine culture twice after frustrations of not being able to get to the bottom of my symptoms via the NHS. The first time I got a detailed useful report back very quickly. As the symptoms continue I decided to try again to reopen the conversation with my GP.

This second time my experience has been less than great. I followed the instructions to the letter (like I did first time round). I’ve waited a week since the package shows as delivered using the tracking number. I followed up today and the first suggestion was I hadn’t completed the form properly for the lab to run the test. I replied saying I had and it’s the second time I’d done the test and did the same both times and provided the tracking number.

I then got a response saying the lab confirmed they’ve never received it so Riyal Mail must have lost. The tracking shows delivered but granted there is no proof of delivery.

What I’ve found frustrating is the assumption in the first email without any questions or conversation to suggest the issue was my error and also a pet hate of mine the business clearly uses copy and paste to reply to emails and they were sloppy enough to send in two different fonts.

They’ve sent a replacement test, hopefully third time lucky. But I must be honest based on this experience i wouldn’t be in a rush to use them again.

Got an infection in my bladder and kidneys dark extremely foul smelling overnight stinking whole house out urgency for nothing antibiotics significantly reduce symptoms paid £64 for basic culture urine bacteria test and it was negative scammed me i want a refund!

Prompt delivery, easy instructions and fast results. Very pleased overall.

I haven’t recieved all my results as yet as one takes longer which I knew about and happy to wait But I had one result sent to me at a weekend .. This company went above and beyond I highly recommend them even replied super fast to my emails over a weekend I don’t know of any other company who does that ? Highly recommend

Prompt service and reporting. I would recommend them. Much easier and quicker than using general practice.

Excellent experience. Quick response! I highly recommend them!

Great experience and quick turnaround for results, impeccable company!

Rapid turn around - I got my results in 48 hours.

Fast results, straight forward process and good visibility of the process (i.e., when things are posted, when they've received results)

I ordered an extended UTI culture test as I was experiencing UTI symptoms but all standard tests always came back negative. I was still treated with multiple antiobiotics for nearly a year without success when a friend recommended I use this service for an extended culture.
I received the test promptly and the instructions were clear. I got the results within a week and suggested treatment. I was finally given the right antibiotics by the GP and have now seen an improvement. I recommend homediagnostics and would use again. Julie

Fantastic diagnostic experience from the team.

I had a vaginal swab tested for some fertility treatment im having. The whole process was easy to do, from ordering online, the test arriving the next day, taking the sample from the very detailed instructions and sending back, to receiving the results.

The testing turnaround time was quick, quicker then other laboratories you can use online, although you do pay slightly more for the test overall.

I was most impressed with the communications on the website help desk, questions were answered very quickly, including at weekends and evenings.

Overall a very positive experience and one I will definitely use again if needed.

Great efficient and easy service

Delivered on their 1 working day results and great customer service sending a replacement test quickly when Royal Mail lost the first one. Will definitely use them again.

Fantastic service, very quick and exceptionally professional.

Brilliant service, with a very quick result. I had a question which was answered very quickly. Would use again.

Home diagnostics were super efficient at providing help and answering any questions I had over the phone and via email - as well as shipping the test the next day and providing results within 48 hours of posting back! The service felt personal and caring, with great customer service. The only downside was that the fingerpick test requires a big enough sample that it took 3 pricks and lots of time and squeezing to produce enough blood for the sample, at one point I was quite worried I would not be able to get enough blood before it dried up. I would recommend a venous blood draw if possible, but I cannot fault Home Diagnostics on their helpful and efficient service, and will be using them again in the future!

For over two months, I dealt with the symptoms of a persistent UTI. However, numerous GP visits and several negative urine tests through the NHS left me without a clear diagnosis. I was prescribed multiple courses of antibiotics, but nothing seemed to work. It was both frustrating and exhausting, as the problem persisted without resolution.

I decided to try Home Diagnostics with an extended urine culture test, and the difference was immediate. The test process was simple, and the results came back quickly, offering a clear picture of what was going on. Not only did it confirm the presence of an infection, but it also pinpointed the specific bacteria causing the issue and identified which antibiotics would be most effective.

Armed with this detailed information, I was able to work with my healthcare provider to start the right treatment. Within days, I began noticing improvements.

I’m incredibly impressed by the accuracy and thoroughness of the home diagnostics service. It provided the insight I needed when traditional testing methods didn’t, and I would highly recommend it to anyone facing similar challenges with UTI diagnoses.

Very quiet and effective service. Ordered the test kit and results emailed back quickly

Quick response and helpful test diagnostic result feedback.

Very quick service. Happy with result which I am giving to my GP. It’s jargon of course but can be Googled. .